What Would You Want To See On A Cable Customers' Bill Of
Rights?

What Would You Want To See On A Cable Customers' Bill Of Rights?

Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]

Report: Record Number Of Cable Customers Cutting The
Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

Cox Adds Banner Ads To Cable Programming Guide

Cox Adds Banner Ads To Cable Programming Guide

Andy’s Cox Cable DVR/cable box received an upgrade last night. What exciting new features would his television receive? As it turns out, the upgrade included an impressive new feature: a big old advertising block on the bottom of the channel guide screen that wasn’t there before. [More]

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It
Away

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

It would be so easy to make jokes about Tiger Woods’ club and balls being seen in 3D. But it’s not gonna happen. Regardless, in spite of the fact that about 4.2 people have purchased 3D TVs — and that golf is probably the least interesting sport to televise, let alone in 3D, cable companies are lining up to broadcast the Masters golf tournament in its three-dimensional glory. [More]

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Christopher writes about a promotion from Cox that sounded pretty great. The cable company and ISP offered a free Playstation 3 slim to customers who either signed up for a new account or upgraded to faster broadband. The problem with such a great offer? People tend to tell their friends. And those friends tend to call Cox to see if they can get in on the deal, too. [More]

Beware The Promo Offer Expiration Bill Boost

Beware The Promo Offer Expiration Bill Boost

Christopher and his wife, Melanie, moved to New Orleans and started up Cox phone service, lured in by a yearlong long distance service that made their bill cheaper than it would have been had they opted for the basic phone plan.

Cox Sees Your Double Payment, Raises You A Double Bill

Cox Sees Your Double Payment, Raises You A Double Bill

Tamera accidentally paid her $134.61 Cox Cable bill twice, but instead of refunding or acknowledging the overpayment, Cox thought it would be fun to send Tamera an extra bill for $269. If she’s lucky, Cox says they’ll consider waiving their late fee.

Cox Cable Needs $40 To Change The Name On An Account

Cox Cable Needs $40 To Change The Name On An Account

It’s pretty hard for Cox Cable to change the name on your account, as Keith and his wife (the original account owner) discovered recently. First they have to disconnect your service, then reconnect it under the new name—and that probably requires all sorts of paperwork and labor. Probably hours of work! Probably someone has to drive out to somewhere and manually do something!!! That’s clearly why they hit Keith with a $20 Digital Activation Fee and a $20 Video Activation Fee.

Cox Agrees To Remove Undisclosed Charge, Then Changes Their Mind Without Saying Anything

Cox Agrees To Remove Undisclosed Charge, Then Changes Their Mind Without Saying Anything

Cox told reader Don that they would waive a $55 service fee they hadn’t previously disclosed, but then changed their mind without telling him. Now Cox is telling Don that if he pays the $55, they’ll return it to him as a credit next month. Yeah, sure they will. Should Don trust them?

Cox Gives a Discount, Then Extends your Subscription

Cox Gives a Discount, Then Extends your Subscription

Mr. Nguyen knows that you can get a cheaper cable bill just by asking, and he did just that. What he did not ask for was to be signed up for a contract plan because of this discount, and he especially would have preferred to be told this before he received a big nasty warning. His letter, inside.

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox apparently doesn’t understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz.

Round 14: eBay/Paypal vs COX

This is Round 14 in our Worst Company in America contest, eBay/Paypal vs COX cable.

Best Internet, TV, Phone Service Providers

Best Internet, TV, Phone Service Providers

Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here’s how they ranked the service providers:

http://consumerist.com/2007/12/19/the-official-list-of-bidders/

The official list of bidders for the 700 mhz spectrum is out. Google Airwaves, LLC joins Verizon, Cox and AT&T in the ultimate spectrum battle. Get your popcorn ready. [Ars Technica]

Contact Info For 100 Cable System Executives

Contact Info For 100 Cable System Executives

Wow. Here’s contact info for 100 cable company executives.

Which ISPs Are Spying On You?

Which ISPs Are Spying On You?

You know, the cynic in us says that the answer to the question “Which ISPs Are Spying On You?” is “all of them,” but Wired actually bothered to ask the 8 largest ISPs about their data retention policies. The sad part? Only 4 responded.