Google Fiber May Come To Phoenix, Cox Customers Receive 100% Coincidental Speed Boost

Google Fiber May Come To Phoenix, Cox Customers Receive 100% Coincidental Speed Boost

We all know that this country doesn’t have nearly enough competition in the broadband Internet sector, but it’s a little sad to watch what happens when one of the nation’s cable giants faces some unexpected competition. Google Fiber’s gigabit connections may soon grace the city of Phoenix, Arizona. Oh, and back in July, Cox Communications gave their customers with faster broadband plans a completely coincidental 100% speed increase. [More]

Federal Appeals Court Tells Porn Copyright Trolls To Just Stop It Already

Federal Appeals Court Tells Porn Copyright Trolls To Just Stop It Already

While you may — and probably do — hate your cable and Internet provider, a number of these companies have been doing one thing right over the last few years, by refusing to hand over user information to copyright troll lawyers looking to extort money out of people for allegedly sharing porn over the Internet. Yesterday, a federal appeals court handed down a ruling that could send a number of these trolls back under the bridges whence they came. [More]

Americans Dissatisfied With Their Cable Companies, Especially Comcast And Time Warner

Americans Dissatisfied With Their Cable Companies, Especially Comcast And Time Warner

In news that will not surprise Consumerist readers, a massive annual survey of American consumers shows that we are all generally dissatisfied with our cable and Internet service providers, and that we find Time Warner Cable, Comcast, Charter, and Cox just a little bit less satisfying than average. [More]

Cable companies and airlines dominated the ACSI's worst-of list for 2012.

List Of Companies With Worst Customer Service Scores Is Full Of Familiar Names

Bank of America, Comcast, Time Warner Cable, Delta, Charter, American Airlines — these are just a few of the all-too-familiar companies sitting comfortably in the back of the pack in terms of customer service for 2012. [More]

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

DOJ Tweaks Verizon Deal To Buy Spectrum From Cable Companies So Consumers Still Have A Few Choices

As we wrote earlier this month, Verizon Wireless’ proposed purchase of billions of dollars worth of wireless spectrum from Comcast, Time Warner Cable and other cable companies that aren’t using it anyway, could result in fewer cable and Internet provider options for American consumers. Well, it looks like the Dept. of Justice was listening to at least some of the concerned voices, as it has given its approval to the deal — but not without some significant changes. [More]

5 Cable Companies Agree To Share Hotspots, But Will People Use Them?

5 Cable Companies Agree To Share Hotspots, But Will People Use Them?

For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse? [More]

Cox Now Offering Bargain Cable Service For $35

Cox Now Offering Bargain Cable Service For $35

In an apparent effort to woo new customers who only want the most basic of cable service and retain some current subscribers who are thinking of cutting the cable cord, Cox Communications has become the latest cable provider to jump on the low-price bandwagon, rolling out its $35/month TV Economy offering. [More]

Couple Sues Cox After Cable Guy Kills Their Son

Couple Sues Cox After Cable Guy Kills Their Son

An Arizona family is suing Cox cable company after one of the cable companies’ outsourced technicians executed their son in a botched break-in. That ex-contractor is now sitting on death row. [More]

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Giving Service Credits For Irene, Comcast Not Really

Cox Communications is giving out credits for users who lost cable service during Hurricane Irene. Here’s how to get it: [More]

What Would You Want To See On A Cable Customers' Bill Of Rights?

What Would You Want To See On A Cable Customers' Bill Of Rights?

Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. [More]

Report: Record Number Of Cable Customers Cutting The Cord

Report: Record Number Of Cable Customers Cutting The Cord

Hear that snipping sound? No, it’s not squirrels nipping at your FiOS cord. It’s a record number of Americans cutting ties with their cable and satellite providers. [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

Cox Adds Banner Ads To Cable Programming Guide

Cox Adds Banner Ads To Cable Programming Guide

Andy’s Cox Cable DVR/cable box received an upgrade last night. What exciting new features would his television receive? As it turns out, the upgrade included an impressive new feature: a big old advertising block on the bottom of the channel guide screen that wasn’t there before. [More]

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

Cox Offers Amazing Cable Deal Over Chat, Calls To Snatch It Away

John’s wife used Cox’s online customer service chat to negotiate a better deal on their cable service. Usually, this is an effective tactic. Twenty minutes after concluding the chat and signing up, she received a phone call from Cox–canceling the appointment to upgrade service and rescinding the deal. “Technology only goes so far. We are all only human,” the representative told her. Which proves, at least, that the Internet representatives aren’t robots. So that’s something. [More]

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

Cable Providers Rushing To Broadcast Tiger's Return To Golf In 3D

It would be so easy to make jokes about Tiger Woods’ club and balls being seen in 3D. But it’s not gonna happen. Regardless, in spite of the fact that about 4.2 people have purchased 3D TVs — and that golf is probably the least interesting sport to televise, let alone in 3D, cable companies are lining up to broadcast the Masters golf tournament in its three-dimensional glory. [More]

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Cox Accidentally Offers Everyone In Arizona A Free PlayStation 3

Christopher writes about a promotion from Cox that sounded pretty great. The cable company and ISP offered a free Playstation 3 slim to customers who either signed up for a new account or upgraded to faster broadband. The problem with such a great offer? People tend to tell their friends. And those friends tend to call Cox to see if they can get in on the deal, too. [More]

Beware The Promo Offer Expiration Bill Boost

Beware The Promo Offer Expiration Bill Boost

Christopher and his wife, Melanie, moved to New Orleans and started up Cox phone service, lured in by a yearlong long distance service that made their bill cheaper than it would have been had they opted for the basic phone plan.

Cox Sees Your Double Payment, Raises You A Double Bill

Cox Sees Your Double Payment, Raises You A Double Bill

Tamera accidentally paid her $134.61 Cox Cable bill twice, but instead of refunding or acknowledging the overpayment, Cox thought it would be fun to send Tamera an extra bill for $269. If she’s lucky, Cox says they’ll consider waiving their late fee.