• good customers

    World's Most Conscientious Customer Completes Botched Software Purchase Over A Year Later

    Here's an "above and beyond" story from the other perspective. Patrick writes,

    I just wanted to pass along a story of a truly honest customer.

    The software company I work for put out a version available for download early 2007. It was a success, however for the first two months there was a small problem. As soon as you purchased it, you were able to download it BEFORE your credit card was validated. This led to the company getting burned until it was fixed.

    More »

    9:58 PM on Tue Nov 18 2008
    By Chris Walters
    27,440 views, 78 comments

    Most discussed CountryJustice: This story makes me happy. I do customer service work for a large publishing house and have direct daily contact with more »

  • equifax

    Equifax Double-Reports Student Loan, Still Hasn't Corrected It 12 Attempts Later

    "David" can't get Equifax to correct his credit report. Since 2006, he's been trying to get them to remove a misreported student loan, and they've repeatedly ignored him or said it's not their fault. Because of this, David's credit report says he owes a total of $56,910 in student loans, instead of the accurate $28,455.
    So what exactly is the problem? After 12 online (and phone) disputes to Equifax and 14 calls (and faxes) to the Direct Loan Servicing Center, each party seems to blame the other.
    More »

    9:46 PM on Thu Sep 25 2008
    By Chris Walters
    6,532 views, 45 comments

    Most discussed Git Em SteveDave loves this guy->★: Isn't it the case that if you send them a certified letter, they have to prove within 30 days that more »

  • corrections

    Southwest Never Meant To Apologize To Doctor They Had Arrested

    In our post earlier today about the 65-year-old doctor who tried to use the bathroom on a recent Southwest flight and was subsequently arrested, we noted that the airline sent him an apology letter and a $100 voucher. That seemed kind of inappropriate for the situation, right? It turns out the letter was never meant for Dr. Madduri and was sent to him by mistake. According to our reader RedwoodFlyer (Sockatume also picked up on it), the letter was actually about him and was sent to all the other passengers on the flight; he was never meant to see it. More »

    8:31 PM on Wed Sep 24 2008
    By Chris Walters
    27,223 views, 111 comments

    Most discussed jeffbone: Maybe I'm the only one who pays attention during those announcements anymore...the only thing I've ever heard relating to the more »

  • corrections

    Sears Takes Customer Account Security 80% Seriously

    Dear MATTHEW F:
    On Wednesday, April 9th you received an email with the subject line "Get $25 From Citibank". We recently discovered that the email we sent to you incorrectly contained the salutation "Dear Donna Robinson" rather than "Dear MATTHEW F". We apologize for the confusion this may have caused and want to assure you that the email is a legitimate Sears card email.
    Oh Sears. Well, according to Matthew F, at least the account number was his. More »

    8:34 PM on Wed Apr 9 2008
    By Chris Walters
    3,537 views, 12 comments

    Latest by marsneedsrabbits: So, Sears sends credit card offers in email? Does any other company ever do this? more »

  • corrections

    Apologies For Poor Photo Choice Exercised In IDT Article

    Part of our job here as we incorporate The Conglomerist into the fold of Haberdasher Communications (tagline: let's keep it under our hat, shall we?) is to clean up some of the ethical missteps taken by The Consumerist, particularly with regards to its notoriously corrupt photo selection department. Dipping into the mailbag, Marc writes:
    An avid reader of your website, I was a little bit concerned by the choice of picture to illustrate the "IDT Energy Scamming Spreads Past New York City" story.

    Granted, the picture shows an IDT building in the background, but in the foreground are catenary wires, which are quite distinctive from power distribution wires...
    More »

    1:35 PM on Tue Apr 1 2008
    By chadsteelgate
    3,745 views, 24 comments

    Latest by accordionhero: @ChadSteelgate: i suppose if you want to count a word that was included in the dictionary because too many idiots more »

  • disputes

    Credit Card Expert Disputes Erroneous Charge, Frustration Ensues

    Georgetown law professor and Credit Slips blogger Adam Levitin is having trouble disputing an erroneous $176.96 charge on his Citibank Amex card from PACER, the federal court's online docket system, which he accesses for free. The professor is a consumer credit expert and should have no problem understanding and fixing the error, right? Fat chance. More »

    2:38 PM on Sat Mar 29 2008
    By Carey
    37,117 views, 42 comments

    Latest by AloysiaRhinoceros: Comment on Credit Card Expert Disputes Erroneous Charge, Frustration Ensues Regarding the professor's comment: But Citi tells me that more »

  • corrections

    Customers Will Get FiOS Optical All The Way To Their Apartments, Verizon Plans

    The AP made a major correction to a Verizon FiOS story we posted about yesterday. In that story, Verizon's head of FiOS stuff for apartments said that Verizon wouldn't be able to run optical cable up to all the apartments in two Manhattan apartment complexes and would use coaxial for the last leg. Verizon said not all apartments have the specs needed to install a necessary wall-mounted box. After the story came out, Verizon now says that it does plan to run optical to all the way up apartments that order FiOS. You may have to give up your medicine cabinent, but hey, you're blazing with the speed of FiOS, baby!

    Correction: Verizon-FiOS Story [AP]
    (Photo: Dana Spiegel)

    9:44 AM on Tue Mar 25 2008
    By Ben Popken
    1,222 views, 13 comments

    Latest by Beerad: @Woofer00: Good thing I don't live in a brownstone, then, but rather a standalone, 4-story condo building, eh? While I understand more »

  • corrections

    Newegg Honors Canceled PayPal Promotion Transactions

    A couple of weeks ago, several online retailers ran a poorly managed PayPal promotion that offered sizable discounts. For Newegg, the three-day sale instead lasted less than a day, at which point Newegg was yanked from the participating retailers list on PayPal's promotions page. But Newegg is going back and making good on orders that were in process when the deal was pulled, according to a reader who forwarded us Newegg's email. More »

    11:38 AM on Tue Dec 11 2007
    By Chris Walters
    4,790 views, 49 comments

    Latest by yg17: @Buran: White 2 door without the body kit. You don't need to go out of your way for it or anything, more »

  • corrections

    Unused Gift Cards Aren't Free Money For Stores

    While the information in yesterday's post, "Don't Let Gift Cards Become Free Money For Stores" was good, the title was erroneous. Actually, depending on the state, unused gift cards may be classified as unclaimed property. The value is then turned over to the state in a process called "escheatment." It would appear, however, that in some states, the stores do get to keep the money. This PDF gives a breakdown of how the laws generally apply state by state. More »

    2:28 PM on Tue Nov 13 2007
    By Ben Popken
    4,421 views, 14 comments

    Latest by bigsss: I agree that it's not a state thing, it's a GAAP thing. Money taken in when selling gift cards or more »

  • oh danny boy, your ceo is lying

    Cubic Telecom Lied About Its "Cheap International Calling" SIM Card

    Last Friday, we published a post about Cubic Telecom, an Irish start-up that sells a SIM card that's supposed to enable international calling for "50-90%" less than standard carrier rates. The post was in reference to columnist David Pogue's review of the product, and he was quoting rates that were provided to him directly by Cubic's CEO. Turns out the CEO was "misleading" him—he provided numbers that were substantially lower than the actual rates, and has been stringing Pogue along with assurances that they'd "update the site" ever since. As of Thursday, October 4th, they still hadn't. More »

    5:17 AM on Fri Oct 5 2007
    By Chris Walters
    2,368 views, 22 comments

    Latest by andy9: There is a subsequent (Oct 6th) post on the David Pogue blog, and he even edited it slightly after a more »