• rcn

    Reach RCN Executive Customer Service

    Consumerist reader trinidon2k says try this number: More »
  • results

    Polite Letter Gets Bank Of America To Refund Overdraft Fees

    Jenn's checking account with Bank of America recently had a policy change designed to increase overdraft fees, and it worked: sometime between Friday night and Saturday morning she was hit with 6 NSF charges going back the previous 48 hours, because she was about 15 minutes late transferring funds into her account the day before. Technically she had broken the new policy, but Jenn hadn't realized or remembered that there was a policy change and she was taken by surprise. She decided to try to reason with BoA's corporate office about the fees, and explain why she thought they were unfair.

    Today, she let us know that her letter worked: "Just got off the phone with BoA Corporate in Boston. They're refunding everything! It pays to write."

    More »

    5:46 PM on Thu May 15 2008
    By Chris Walters
    4,432 views, 31 comments

    Latest by Del Swazio: Just left BoA for this exact reason, except I could not get them to refund my fee. For those slamming more »

  • insiders

    Best Buy Trained MePossibly Trained Other Employees I Heard About To Commit Credit Card Fraud, And 4 More Bad Things

    A commenter to our Worst Company in America nominations picked Best Buy, his employer of six years, to win it all. His reasons, including the credit card fraud, phony bundling scams, and other schemes they made him do to keep his job he heard rumors about happening at other Best Buys, inside. UPDATE: The original commenter has contacted us to say that these things did not actually happen to him and he was not trained to do them by Best Buy. Rather, he heard about them happening at other Best Buys or read about them in other Consumerist articles, and, in a pique of anger, wrote a long comment that remixed all this information together and framed it as if it happened to him. Consumerist regrets the error, and the commenter has been banned. More »

    3:42 PM on Tue May 13 2008
    By Alex Chasick
    31,823 views, 114 comments

    Latest by poddys: 2 weeks ago I bought an iPod for my girlfriend from bestbuy.com. I used a CJ (Commission Junction) affiliate link on more »

  • mystery meat

    Do You Know What Grade Of Beef Taco Bell Uses? Do They? Does Anyone?

    A reader sent us the contents of a Better Business Bureau complaint filed against Taco Bell. It describes how a customer tried repeatedly to find out what grade beef Taco Bell uses in its food, and how nobody at the company was able or willing to provide an answer. Not surprisingly, the BBB complaint also went unanswered. Let's just hope they're not sourcing their beef from forklift cattle, which is like downer cattle but has odd prong-shaped bruises on the side. More »

    5:28 PM on Thu May 8 2008
    By Chris Walters
    20,087 views, 167 comments

    Latest by temporaryerror: @Lambasted: When I was a freshman, there was a Taco Bell on the first floor of my dorm, and more »

  • bad company

    Dunkin' Donuts Suing Its Own Small Franchisees Out Of Existence

    If your favorite Dunkin' Donuts shop is an individually-owned franchise and not part of a large group of stores, don't grow too attached to it, warns Cindy Gluck, a DD owner in Brooklyn. She claims DD corporate waits patiently for smaller franchisees to make any mistake at all, then strong-arms them out of business at a huge financial loss. The sheer number of lawsuits DD has aimed at small-time owners recently indicates that something unusual is going on:
    Dunkin' Donuts has sued other franchise owners 154 times since 2006. Over the same stretch of time, McDonald's was involved in five lawsuits. And Subway, a company that has four times the number of locations as Dunkin' Donuts, sued its franchises 12 times.
    More »

    8:54 PM on Wed Apr 30 2008
    By Chris Walters
    11,558 views, 72 comments

    Latest by juggler314: What I can't understand is how this makes sense. Suing small owners out of business doesn't prevent existing large owners more »

  • insiders

    Former Sprint CSR Tells All

    A man who worked on the front line of Sprint's customer service department sent us some dirt on what goes on over there, including officially designated fake supervisors, obnoxious personal notes left in your account from your last call, and credit quotas of about $2.50 per call. "I was once punished by a Supervisor and written up because I was giving too many courtesy credits. Apparently Sprint doesn't feel that being transferred 7 times and then hung up on is worth $10 in return." More »

    11:14 AM on Mon Mar 31 2008
    By Chris Walters
    14,971 views, 56 comments

    Latest by bibbin: All I want to say is that online chat with Sprint CSR has proven invaluable to me more than a more »

  • promotions

    Best Buy Refuses To Honor 2 for $25 DVD Sale

    Silly Jason. He thought a Best Buy sign reading "2 for $25" meant he could buy two DVDs for $25. He obviously didn't read the part of the sign that requires customers to buy Saw IV.

    Oh, that's not part of the sign? Then why did the manager of the Best Buy in Beaumont, TX refuse to honor the in-store advertisement? Read Jason's story, after the jump. More »

    12:45 AM on Sat Jan 26 2008
    By Carey
    143,709 views, 249 comments

  • clips

    Ernst & Young's Super Awesome Motivational Video

    This shlockfest is an internal motivational video produced for the German division of Ernst & Young. More »
  • costco

    EXCLUSIVE: Costco To Make Return Policy Stricter?

    Costco is making its liberal return policies stricter, according to a little birdy. Previously, you could return anything, except computers, at anytime, with or without a receipt. More »

    8:04 PM on Fri Dec 8 2006
    By Ben Popken
    6,001 views, 9 comments

  • stanford

    No More Drug Company Pens For Stanford Doctors

    In order to combat the perception of undue corporate influence upon doctors, Stanford University is banning its hospitals from receiving all gifts from drug company reps. Effective October 1st, everything from pens to coffee cups to catered lunches are verboten. More »

    1:51 PM on Thu Sep 14 2006
    By Ben Popken
    463 views, 19 comments