Did Washington Mutual Just Give Me $500?!

Did Washington Mutual Just Give Me $500?!

Daniel filled out a Washington Mutual deposit slip listing several checks and $500 in cash, but “forgot” to hand over the cash. He normally isn’t a fan of “shady business,” but now that he has a bank statement crediting him for the $500 hiding in his wallet, he’s suddenly not sure what to do…

Former CSR: Was Following Federal Law To Help Someone The Right Thing To Do?

Former CSR: Was Following Federal Law To Help Someone The Right Thing To Do?

Jason writes in with an ethics question that’s been bothering him for the past seven years: should he have helped a cancer-stricken patient who lost her family in the 9/11 attacks qualify for COBRA coverage? Sure, it sounds like a no-brainer, but it gives us a chance to see the sort of conflicts that gnaw at customer service representatives. Do they follow the rules and keep their jobs, or do the right thing and help the customer? Consider his conundrum, inside…