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    • stranded on the tarmac

      Transportation Secretary Would Like To Ask Continental A Few Questions

      The horrific tarmac delay in Rochester, MN has come to the attention of Transportation Secretary Ray LaHood. LaHood apparently has a blog, and on it he's asking some questions about the delay. More »

      12:59 PM on Tue Aug 11 2009
      By Meg Marco
      9,733 views, 61 comments

    • evil

      47 Passengers, Including Two Babies, Trapped On Continental Flight For 11 Hours

      When will airlines realize that when a flight gets diverted and things go wrong — you just should not force people to stay on an airplane for 11 hours with only a bag of pretzels to eat. What was ExpressJet's (operator of the Continental flight) excuse? The TSA screeners had gone home for the night, so they couldn't let anyone get back on the plane if they let them off. Oh no! More »

      11:54 AM on Mon Aug 10 2009
      By Meg Marco
      27,521 views, 252 comments

      Most discussed outlulz: That's when you call all of the local news stations from your cell phone and then call 911. more »

    • customer service

      Bank Manager Helps Thwart $25K Con Of 80-Year-Old

      A manager at Chemical Bank in Midland, Michigan, grew suspicious when he saw Marion Case, an 80-year-old customer, withdraw $25k from her account last December. Case told him she was going to mail it to someone who would then pass it along to her son. The manager, Carl Ahearn, "remained suspicious. He followed her as she walked to the nearby post office, where Case bought an Express Mail envelope addressed to a man in New Jersey. Ahearn shared his concerns with postal officials, who opened an investigation and arrested a man Monday for fraud." More »

      11:04 AM on Tue Jul 14 2009
      By Chris Walters
      17,384 views, 69 comments

      Most discussed Homerjay is utterly...: Chemical Bank is real??? I just thought it was a made up name used in Seinfeld episodes.... Like Acme more »

    • scheduling

      Persistence Convinces Continental To Abandon Impossible Itinerary

      Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental's own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn't let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted. More »

      8:00 AM on Sun Jun 21 2009
      By Carey Alexander
      13,811 views, 88 comments

      Most discussed Dominikanfrank: I really don't want to be an ass, but why wouldn't the OP check out the stats BEFORE buying the more »

    • tragic

      Continental Pilot Dies Midflight, Crew Lands Jet Safely

      CNN is reporting that the pilot of Continental Flight 61 from Brussels to Newark died midflight, forcing a relief pilot to take over the controls of the Boeing 777. More »

      12:19 PM on Thu Jun 18 2009
      By Meg Marco
      9,939 views, 113 comments

    • continental

      Continental Takes 2nd Child To Wrong Airport

      Yup, you read the title right. Continental has taken a second child, within a week, to the wrong airport. In both cases a subcontracted regional airline called Express Jet flying under the Continental brand was at fault. Houston Chronicle reports: More »

      10:28 PM on Tue Jun 16 2009
      By Ben Popken
      14,004 views, 105 comments

    • taking it seriously

      Continental Offers Free Flights, Frequent-Flyer Status To Misrouted Child's Family

      Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep "assured [him] again that the airline takes what happened very seriously." The details of Continental's offer, inside. More »

      3:29 PM on Tue Jun 16 2009
      By Laura Northrup
      8,589 views, 75 comments

      Most discussed bilge: I'm completely failing to understand the total freakout about this incident. The kid should have gone from Boston to Cleveland. more »

    • continental airlines

      Continental Puts 10-Year-Old Child On The Wrong Plane

      UPDATE: Continental Offers Free Flights, Frequent-Flyer Status To Misrouted Child's Family

      Sure, airlines misroute luggage all the time. But how about misrouting a ten-year-old girl to the wrong state?

      Yesterday, Jonathan's ten-year-old daughter boarded a plane from Boston to Cleveland to visit her grandparents. She flew as an unaccompanied minor, meaning that her family paid an extra fee for airline staff to keep an eye on her and make sure she was taken care of and ended up where she needed to be. They didn't. She ended up on a plane bound for Newark, NJ. More »

      6:00 AM on Mon Jun 15 2009
      By Laura Northrup
      50,361 views, 171 comments

    • bars

      Continental's "General Vibe" Doesn't Include Black People

      Laney went out for drinks after work with some co-workers. He changed out of his uniform, but they wore theirs. Soon after the group entered, Laney was asked to leave, ostensibly due to a dress code violation...but it became clear his outfit wasn't the problem. More »

      9:30 PM on Mon May 25 2009
      By Laura Northrup
      28,283 views, 210 comments

      Most discussed GayNerd: f y'r stpd ngh t g t plc wth dscrtnry dr plcy, dn't cmpln whn y r nt more »

    • travel

      Should A First Officer Make More Than $23,900 A Year?

      BusinessWeek has an interesting article about the economics of regional airlines — the smaller companies that are subcontracted to operate the less profitable routes for major airlines. Some were stunned to find out that first officer on the flight that crashed in Buffalo, NY only made $23,900 a year. Is this too little? More »

      3:10 PM on Mon May 18 2009
      By Meg Marco
      17,224 views, 229 comments

      Most discussed Jim Topoleski: I love that its yet again deregulation that caused this mess. Deregulation caused the banking crisis Deregulation cause the energy crisis out more »

    • swine flu

      Continental: No Refunds For Swine Flu Cancellations

      The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won't extend him the same courtesy. More »

      12:14 PM on Fri May 1 2009
      By Meg Marco
      10,024 views, 56 comments

    • phone numbers

      Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

      Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

      9:43 AM on Fri Nov 7 2008
      By Ben Popken
      49,944 views, 19 comments

      Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

    • continental

      Continental Confuses California With NYC?

      [Update: Several commenters have pointed out that "Ontario, CA" actually refers to Ontario, California, which is near L.A. And to be fair to the OP, we're the ones who misinterpreted Ontario, not her. We've updated the post. Also, check out Fly Girl's insider explanation as to what likely happened.] More »

      2:28 PM on Fri Sep 12 2008
      By Chris Walters
      8,101 views, 40 comments

      Most discussed sassbrown74: I have heard of numerous examples of people booking San Jose thinking they were going to Costa Rica (and vice more »

    • larry kellner

      Continental's CEO Fixes Your Frequent Flyer Miles

      The CEO of Continental Airlines called up reader Ben personally and fixed his frequent flyer miles for him... More »

      2:27 PM on Fri Sep 12 2008
      By Ben Popken
      4,544 views, 17 comments

    • Continental has added a $15 charge on the first checked bag for some economy-class passengers, effective on tickets bought for travel on or after October 7. [Reuters] (Thanks, CMU_Bueller!) MORE »

      15 comments

    • rule 240

      The Ultimate "Rule 240" List

      Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler? More »

      1:29 PM on Mon Jul 28 2008
      By Ben Popken
      21,285 views, 11 comments

      Latest by eyeballpupil: Just flew with US Air to the West Coast from the East Coast this weekend. There were delays in both more »

    • recession watch

      Oil! Airlines Issue Open Letter Asking You To Help Them Lobby Congress

      In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What's the problem that they need help solving? Oil speculation. Read the letter inside. More »

      1:59 PM on Thu Jul 10 2008
      By Meg Marco
      10,858 views, 135 comments

    • mergers

      United Airlines And Continental Partner Operations

      Circling the winged wagons, United Airlines and Continental announced they're partnering up into something just shy of a full merger. Continental will try to join the Star Alliance Network and the airlines will begin code-sharing on some routes. Travelers will be able to spend frequent flyer miles earned with one on the other. Might want to avoid flying them for a while until we see how well they two manage to integrate their systems, because, if there's one thing airlines are good at, it's screwing up.

      United, Continental Form Broad Marketing Alliance [WSJ]
      Continental Airlines and United Airlines Announce Comprehensive Plan for Global Cooperation; Continental Plans to Join Star Alliance [Press Release]

      (Photo: So Cal Metro)

      2:49 PM on Thu Jun 19 2008
      By Ben Popken
      1,569 views, 20 comments

      Latest by opal: @TechnoDestructo: Exactly! Will have to rethink my mileage strategy of Northwest to Asia and Continental around the U.S... more »

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    • 1-18 of 64 for "Continental"

    New York, 3:50 AM
    Mon Nov 9
    6 posts in the last 24 hours

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