Consumerist
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stranded on the tarmac
Transportation Secretary Would Like To Ask Continental A Few Questions
The horrific tarmac delay in Rochester, MN has come to the attention of Transportation Secretary Ray LaHood. LaHood apparently has a blog, and on it he's asking some questions about the delay. More » -
scheduling
Persistence Convinces Continental To Abandon Impossible Itinerary
Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental's own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn't let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted. More » -
continental
Continental Takes 2nd Child To Wrong Airport
Yup, you read the title right. Continental has taken a second child, within a week, to the wrong airport. In both cases a subcontracted regional airline called Express Jet flying under the Continental brand was at fault. Houston Chronicle reports: More » -
taking it seriously
Continental Offers Free Flights, Frequent-Flyer Status To Misrouted Child's Family
Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep "assured [him] again that the airline takes what happened very seriously." The details of Continental's offer, inside. More » -
continental airlines
Continental Puts 10-Year-Old Child On The Wrong Plane
UPDATE: Continental Offers Free Flights, Frequent-Flyer Status To Misrouted Child's Family
Sure, airlines misroute luggage all the time. But how about misrouting a ten-year-old girl to the wrong state?Yesterday, Jonathan's ten-year-old daughter boarded a plane from Boston to Cleveland to visit her grandparents. She flew as an unaccompanied minor, meaning that her family paid an extra fee for airline staff to keep an eye on her and make sure she was taken care of and ended up where she needed to be. They didn't. She ended up on a plane bound for Newark, NJ. More »
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shady
Continental Airlines Using "Fuel Emergencies" To Skip Ahead Of Other Airlines At Newark?
There's evidence that Continental Airlines might be engaged in some shady manipulation of air traffic controllers by creating "fuel emergencies" in order to skip ahead of other airlines and land quicker at Newark, says the Wall Street Journal. So-called "fuel emergencies" aren't as scary as they sound— planes that are getting close to the minimum amount of fuel required to remain in the air can call into the tower and get "expedited handling," and skip the line. There's no real danger to passengers. More » -
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travel
Continental Airlines Sewage Flight, Eyewitness Account
Passengers on Continental Airlines flight 1970 from Amsterdarm to New Jersey on Thursday, June 14 were forced to sit next to sewage that seeped down the aisles for hours, according to King 5: More » -
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continental airlines
VIDEO: Girl Kicked Off Continental For Excessive Coughing
Here's a video interview with the mother of the 16-year old student kicked off a plane for coughing too much. More » -
continental airlines
Continental Ejects Passenger From Flight For Coughing
Better pack some mentho-lyptus vapor-action candy-meds next time you fly Continental Airlines. A 16-year old was kicked off a scheduled flight from Newark to Honolulu because she was coughing. More » -
continental airlines
Continental Airlines: Eliter Than Thou
When checking the status of his Continental Frequent Flyer miles, Upgrade Travel discovered that he had been subjugated to a cattle car with the rest of Continental's social refuse, a tattoo brand of 'Non-Elite' scrawled across the skin of his metaphorical forearm. More » -
alcohol
Drunk Continental Captain: "How Dry I Am!"
"Thish ish ya capawhatchamacallit shpeakin..." a voice over the cabin intercom slurs. Looking out the window, you can't help but notice a landing 747 dropping down out of the sky straight on top of you. Your dilating left eye spasms involuntarily. More » -
time to human
AirTran Wins, Midwest Loses in Fastest Telephone Customer Service
Here's the results of our week-long investigation into how fast it took airlines to pick up the phone. More » -
time to human
Time to Human, Airlines, Day 5
All week we've been calling the airlines to see how long it takes their customer service reps to answer the phone. Here's today's rankings: More » -
time to human
Time to Human, Airlines, Day 4
Midwest, while once again the loser, performed slightly better today. More » -
time to human
Time to Human, Airlines, Day 3
Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest's hold line. We foil all the automated response system's attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman. More » -
time to human
Time to Human, Airlines, Day 2
We're calling the major airlines this week to see how long it takes them to pick up. More » -
time to human
Time to Human, Airlines, Day 1
The statistics train keeps on rolling. We called up many major airlines this afternoon and here's how long it took for them to pick up. More »
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