"I've seen your recent posts about the Westin Casuarina in Las Vegas and they are SPOT ON!" anonymous writes. He used to work there and does not have warm feelings for the management. He adds, "the property has several times barely escaped Starwood removing their name and flag (The Westin flag is the holy grail of Starwood properties)."

I hope this list of names and contact info is helpful...
 
Main Property Number - 702-836-5900
Executive Office Fax Number - 702-836-5991
 
*Note - all email accounts are first initial and last name @westinlv.com (John Doe = jdoe@westinlv.com)
 
Sig Ortloff - Hotel GM - o. 702-836-5930
David Smith - Casino GM - o. 702-836-5959
Sharron Salinas - Hotel GM Assistant - o. 702-836-5987
Luann Trimarchi - Casino GM Assistnant - o. 702-836-5992
Christoph Hoeflich - Asst. Hotel GM - o.702-836- 5965 - c. 513-373-9056
Asst. Casino GM - o. 702-836-5933
Stacy Houston - Director of Guest Services (Front Office Manager) - o. 702-836-5945
 
Hope they help!

The answer is almost always "No." When this happens we have to guess.

Here is one method of guessing that often yields results. Instead waiting around for no reason, you can do it yourself!

You will need:

1) Google Finance

2) The Company's Website

3) Your Brain

Step 1) Go to the company's website. Find the place where they post their press releases. Open a press release. Look for an email address that ends with the company's name. Do not email this person.

Step 2) Go to Google Finance. Enter the company's stock symbol or name. Scroll down to where the top executives are listed.

Step 3) Using your brain, apply the email address format from the press release email to the names of the executives listed in Google Finance. It will probably be something like "FirstName.LastName@CompanyThatINeedToSpeakWith.com"

Step 4) Send a very short, very concise, very polite email to the executives explaining that your problem is not being dealt with adequately through the usual channels and that you would like someone with more authority to contact you to discuss the situation. Feel free to CC: tips@consumerist.com so we can listen in.

I saw your post on Sports Authority and I was intrigued... I am a former Sports Authority manager, and I wanted to share some secrets with you.

9) The store has a comment line run by some third party company (an 800 number.) But if you want to get to someone in the company, call (303) 200-5050 and ask the switchboard for INTERNAL customer service. They may want to transfer you to the 800 number, but tell them you want to talk to the corporate customer service. Usually when a problem gets reported to the corporate office instead of the comment line, it will get resolved quickly - usually within an hour. The corporate office figures everything out, and will talk to the store and issue a resolution.

8) So you're having trouble with your store manager and want to escalate your problem to the district manager. They may not want to give you the DM's number, but all district managers have their offices in a store in their district. Ask the manager which store the DM has his/her office in, and call that store.

7) They ask for phone numbers at POS. The under-trained cashiers say it's to figure out where to build stores or how to allocate inventory. WRONG. It's to add you to our mailing list/robo-call list.

6) Still have money on that gift card you got? As long as it's under $10, you can "Tender Exchange" it.

5) The brands mentioned as exclusions on the coupon almost always have a 50-100% markup. In fact, Under Armour is essentially over-priced brand name clothing. A $24.99 pair of shorts costs $12.00.

4) There is no reason to exclude the brands that are excluded, except for maybe manufacturer agreements. I know that Under Armour wouldn't let Sports Authority advertise a discount on their product because they wanted their product to have the same price across the board.

3) The coupons are always a sham. There is always a series of exclusions (the brands people want, such as Under Armour, high-end Nike product, high-end ski and snowboard equipment, etc).Complain to a manager, and they'll usually take the discount.

2) The Sports Authority website is not run by Sports Authority. It is instead run my GSI Commerce. The same company also runs the website for Dick's Sporting Goods. Because of this, returns are not accepted at Sports Authority locations, and the inventory on the Sports Authority website will always differ.

1) The fine text (Any illegal posting of this promotional code will result in immediate disaffiliation. This promotional offer may be modified or terminated at any time without notice.) was posted because what happened in the past was that the employee discount code was posted on Fat Wallet, so they did this so they can cancel coupon codes if they get used too much. How much is too much, is what I'm not certain about.

Now for EECB info:

Phone: (303) 200-5050 - Main Switchboard

CEO: John Doug Morton - dmorton@thesportsauthority.com
CFO: Greg Waters - gwaters@thesportsauthority.com
Operations/Customer Service VP: Tom McVey tmcvey@thesportsauthority.com or Cleo Frye cfrye@sportsauthority.com
Customer Service Supervisor: Noela Jordon njordan@thesportsauthority.com

(Photo: Getty)

And just to remind anyone reckless enough to shop online at Walmart.com: their innovative "Customer Contact Reduction Program," launched a few months ago, means there's no way to receive customer support over the phone for online customers. Your contact with them has been reduced in order to keep prices low.

(Thanks to Arin!)

• Michael Dell
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(Photo: Ronnie Garcia)

(Photo: Getty)