Reader A. is a full-time eBay seller, who recently listed and sold a pricey item for a relative, splitting the proceeds. Relatively early in the auction, something happened that surprised and upset A: one of the bidders requested his contact information on file from eBay, which included his phone number and the city and state where he lives. eBay automatically sent it to the bidder without consulting him. Why? [More]
David tells Consumerist that he took a nightmarish Megabus trip where the driver did not, strictly speaking, now how to get to New York City from Washington D.C. After it took the driver an extra three hours to get there, he worked hard to find out how to complain to someone with actual power to give him a refund on. If you find yourself on a similar epic trek, or riding inside a MegaSauna, David sent along the contact information that he found. [More]
After reading Martin’s unaccompanied minor air travel horror story yesterday, Aaron sent us this updated list of Delta Air Lines executive contact information from Elliott.org. [More]
Hey Skype, If You're Going To Sell Other People's Numbers, At Least Have A Customer Service Department
George’s outgoing Skype calls properly display his SkypeIn number, but if anyone tries to call him back, they’re connected the number’s rightful owner, a nice old woman in Raleigh, NC. George wants to know why Skype sold him someone else’s number, but the internet telecom apparently doesn’t pay anyone to answer their phones.
Reader Jesse was having an awful time explaining a simple problem to DirecTV. Thankfully, the EECB (Executive Email Carpet Bomb) was just the thing.
If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company’s president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses.
People often write to us and ask “Hey do you have such and such a company’s email address? I didn’t see it on your website.”
A reader asks us, “I was wondering how I can contact WalMart Executive customer service. I am facing a return issue and have been completely unsuccessful with in store customer service, over the phone 1-800-WALMART, or the online submittal form.” Sorry, Arin, the only other number we’ve been able to locate is the generic corporate offices number in Bentonville, Arkansas: 479-273-4000. The company also has executive offices in Times Square, New York, at 1372 Broadway—but no public contact information for that address. If anyone has anything, please send it in or post it, kthx.
Computer on fire? Video card ruined? Don’t let Dell’s Indian CSRs tell you it’s your fault. When escalating fails and all normal channels of recourse are exhausted, send an email to Dell’s top executives. After the jump, 19 email addresses for Dell executives that you can use to launch the mighty and feared Executive Email Carpet Bomb.
- Michael Dell
Chairman and CEO
- Donald Carty
Vice Chairman and CFO