Consumerist
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banks
Contact HSBC Bank USA's CEO
Having trouble with HSBC? Executive customer service no help? Here's where to contact the president and CEO of HSBC Bank USA. More » -
we're working on it
Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?
Erik has been patiently trying to get his stolen Xbox Live account back for a month and a half now, but all Microsoft has done to help is lie and fail to follow up on phone calls or emails. Oh, and there was that one point where they sent "how to get your account back" instructions to the person who had stolen the account, which sort of defeated the point. More » -
easy saver
Ordered From ProFlowers.com? Check Your Statements For Easy Saver
Mark has been taking a closer look at his finances and discovered a recurring monthly charge from some company called Easy Saver (easysaverrewards.com). He's not sure where he supposedly signed up for the service, but his online search revealed a potential connection that he thinks others might want know about. More » -
comcast
Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer service comes from encounters with them, it seems. More » -
complaints
Hey Skype, If You're Going To Sell Other People's Numbers, At Least Have A Customer Service Department
George's outgoing Skype calls properly display his SkypeIn number, but if anyone tries to call him back, they're connected the number's rightful owner, a nice old woman in Raleigh, NC. George wants to know why Skype sold him someone else's number, but the internet telecom apparently doesn't pay anyone to answer their phones. More » -
best buy
Updated Contact Info For Best Buy Execs
An anonymous tipster sent in an updated list of contact info for some of the people working at the top of the Best Buy food chain. Remember, don't bug them until you've exhausted all other options. More » -
qwest
Qwest Has A Twitter Account, Wants To Hear From Customers With Problems
Monica, a Qwest representative, sent us an official declaration regarding yesterday's post; she says that Qwest absolutely does not do any throttling. She also points out that if you have problems you can't get resolved, try the Twitter route. Their official page is http://twitter.com/talktoqwest. More » -
success stories
Letter To T-Mobile Executives Results In Fees Waived, Charges Reversed
Chris was surprised to find that T-Mobile didn't cancel his account as promised a few months ago. What's worse, the note on his account that mentioned his cancellation request was missing, and nobody at customer service would help him. Chri works for a "very large consumer electronics company" that he won't name (we're pretty sure it's Apple) and thinks customer service is important, so he gave up on the CSR angle and instead came to our site to find contact info for T-Mobile executives. One EECB later, Chris is free from T-Mobile and the ETF they tried to apply. More » -
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kodak
Contact Info For Eastman Kodak Company
An anonymous tipster provides the following contact info for the Kodak executive team. More » -
contact info
Email Addresses For Microsoft Executives
It's not uncommon to run into a dead end when trying to resolve your Xbox 360 or Xbox Live issues with the official customer support channels, which is why sometimes you have no recourse other than to try to get the attention of the executives at Microsoft. Here are some addresses to try, culled from the Penny Arcade forums. More » -
united
United Promises There's No Fee, Then Takes $150 Out Of Your Account
We all know that just because a rep on the phone promises you something, that doesn't mean it's necessarily true. But in Alan's case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn't in writing—but United still refused to reverse it.
More »
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advantage protection plan
How Do I Use My Circuit City Extended Warranty Now?
When Circuit City finally went pining for the fjords, we all understood that their extended warranties and service plans would remain in effect. Assurant Solutions, the company servicing these plans, came right out and said so last week (warning: PDF). But the company contracted to service David's TV said they can't reach Circuit City for more info on how to handle in-home support calls, so they're not going to do anything. More » -
walmart
Hey Look, It's Contact Info For Walmart's CEO
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely. More » -
hasbro
How Do You Reach Hasbro's CEO Brian Goldner?
Hasbro promised to replace a Nerf product that broke within minutes of being removed from its package, but that was back in October and Ed still hasn't received anything. More » -
master spas
Small Claims Court Winners Having Trouble Collecting Money From Elusive "Spa Man"
The story of Craig Hueffner, a man who sold spas with hefty rebates that weren't honored, is a good reminder of the limits of small claims court: namely that if the defendent plays dirty, it may be a long, expensive task to make him pay up. More » -
bloomingdales
Get Your Expired Bloomingdale's Gift Card Balance Restored
Pam had a Bloomingdale's gift card that went unused for a couple of years, and when she tried to spend it last weekend, she was told it had expired. Pam found a way to get the balance restored fairly quickly, though. If you've got a card from before February 2008, try Pam's advice below. More » -
LPC
LPC Has Pre-Approved Your Neighbor For Credit—Please Let Him Know
Erin writes:
I just opened my mail for today. I just received a pre-approved credit card application and they ::oops:: included another one for my neighbor, in my envelope.
Gosh, that doesn't sound very secure. More »
contact info
New York, 4:59 AM
Mon Nov 9
6 posts in the last 24 hours
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