Consumerist
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executive customer service
Google Exec Info To Get More Exec Info
Once you get one piece of executive or escalated contact info, you can Google it to uncover more pieces of info. The phone numbers and/or email addresses you've got have a good chance of showing up in other people's blogs and message board posts complaining about the same company. For example, More » -
how to
"Star Raids" Thrash Product Ratings, Get Company's Attention
Add this to the Consumerist toolbelt: Star Raids. If a company is pissing off a bunch of customers and refuses to change some aspect of their product, some consumers are finding it effective to band together and thrash the product's rating. An avalanche of "zero" ratings can make a ratings score plummet, and turn away potential customers. The fall-off in sales will definitely grab their attention.
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features
Top 17 Most Useful Posts Of 2008
Here are the 17 of the most popular (as determined by Google Analytics pageviews) of our "news you can use" variety for 2008. If you don't learn at least one thing from one of these posts that saves you money, something is wrong with your brain.
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7:01 PM on Tue Dec 23 2008
By Ben Popken
0 views, 9 commentsMost discussed captainpicard: why 17? more »
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budgets
On The Money's Budget Calculator Helps Guide Your Monthly Spending
On The Money's budget calculator makes it easy to determine how much you should be spending across the seven categories that make up any responsible budget. Regardless of income, tracking and limiting your overall spending is a foolproof strategy for keeping your accounts in the black. Though the percents will vary according to geography and personal situation, On The Money's calculator gives you a quick glance at concrete spending targets that you can compare against your credit card bills and bank statements. Give it a try and tell us in the comments what other tools you use to control your spending.
Budget Calculator [CNBC]
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your government
How To Write To Congress
Writing to Congress is the single best way to express your view on public policy. The average consumer has a surprising ability to influence legislation by crafting a well written missive. Let's find out what the common mistakes to avoid are, how the process works, and the best ways to ensure your letter has the greatest impact. More »
4:10 PM on Tue Sep 23 2008
By Carey
0 views, 48 commentsMost discussed egoldin: Here's a question. I'd love to write a letter (as opposed to an email), but my handwriting sucks. Like, it's more »
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personal finance
Five Sites That Will Help You Recession-Proof Your Life
Although we are not technically in a recession, it's starting to feel like one. As gas prices and unemployment continue to rise, we've rounded up a collection of useful advice for the current period of economic austerity. More » -
how to
Manage Your Money While Traveling
Budgeting a key part of travel, but your usual budgeting tricks lose their potency when you leave home. Get Rich Slowly compiled a handy list of budgeting tips to keep you from overspending on your next vacation. More » -
executive customer service
Reach Northwest's Executive Management Team
Meet Doug Steenland, CEO of Northwest airlines. He and his fellow executives can help fix problems left unresolved by tree-bound call center sloths. Here's how to reach Northwest's executive management team... More » -
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features
Interview With Ron Burley, Customer Service Avenger
"There's only one leverage any consumer has with a company. And that's financial." So says Ron Burley, author of UNSCREWED: The Consumer's Guide To Getting What You Paid For. I got to interview Ron Burley to plumb his brain about his customer satisfaction hacks, and the current state of affairs of customer service. His techniques are bold and make no apologies. We're not talking letters, and forms, and complaint departments. These are real methods for real people that work real fast. He also goes into the mindset that you need to develop if you're going to get results. Bookmark this post, it's an epic barnburner. Transcript, inside...
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12:00 PM on Wed Mar 12 2008
By Ben Popken
0 views, 41 commentsLatest by Cliff_Donner: OK, I have not read this book, only this blog and its accompanying posts. Burley's advice does not seem more »
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e-filing
I-Can! E-File Not Quite Ready For Primetime
Last week we wrote about I-Can! E-File, a free electronic filing service for your federal income taxes. It's a great idea, and we're thankful to the Legal Aid Society of Orange County for doing something like this—but you might want to find an alternative this year and give them some time to work out the kinks. Today a reader emailed us to point out that icanefile.org's password system can be easily cracked, because instead of letting you choose an original password, it requires you to use your name and social security number to set up an account. More » -
taxes
I-CAN! Files Your State And Federal Tax Returns For Free
I-CAN! is a web-based tax preparation tool that will file your tax return completely free of charge. I-CAN has no eligibility criteria or income restrictions and will eFile your state return for free if you live in California, Michigan, New York, Pennsylvania or Montana. It almost sounds too good to be true. So why isn't I-CAN! a member of the IRS' Free File Alliance? More » -
how to
The Ultimate Consumerist Guide To Fighting Back (Revised Edition)
We've posted recently about how to fight back when a business screws you over, and we've posted a lot of executive contact info over the years. Now we're packaging the two together into one big mega-post of usefulness: a one-stop-stop for figuring out what you need to do to start a customer complaint, or how to escalate a stalled one so that it can be resolved. More »
11:00 PM on Mon Oct 29 2007
By Chris Walters
0 views, 5 commentsLatest by DonaldMagumpus: I LOVE YOUR SITE. Thank you so much for it. After searching for the name of DirectTV's CEO, more »
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identity theft
Identity Theft: You Can't Really Do Much About It (But Here's What You Can Do)
You can't really stop identity theft from happening. So many entities have your credit card numbers, social security numbers, date of birth, and address, that it is more or less inevitable that we will all have our identities stolen at some point. If you are lucky, you will just get a credit card cloned. If you aren't so lucky—like many people I see in my line of work—someone will start opening accounts, buying houses, or doing other nasty things in your name. More » -
small claims court
How To Take Your Case To Small Claims Court
Small claims or conciliation court provides a way for individuals to settle their differences with the help of a neutral referee or judge. More » -
howto
How To Negotiate
One of the main reasons that lawsuits start—or that people give up once they have been screwed—is lack of good negotiating skills. This isn't always the case, of course. Some corporations, landlords, customer service representatives, etc., are simply intractable. If you negotiate well, you may just get what you want. But even if you don't, you will set yourself up to take the situation to the next level. More » -
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consumerist kit
IANYL, Round One
Might as well get into it. If I don't respond to your comment, that may be because you asked about criminal law, intellectual property, or something that does not fall within the (my) definition of consumer law. I will save those for another day. (For the questions about checking receipts, I think these posts had some pretty good answers.) More » -
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consumerist kit
Today Only: Ask A Consumer Lawyer
As long as we are here, we thought we might let the readers direct our posting. So, gentle readers, the ball is in your court. Ask questions in the comments about consumer rights, consumer law, or anything consumer-related that you might want to direct to a lawyer (debt collection, credit reporting, equity stripping, fair housing, predatory lending, auto fraud . . . you get the idea). A few of the best questions will be addressed in a post later today. It's Dear Abby, Esq., today. More » -
cancellations
Cingular Denies Contract Termination Without Penalty Request Based On Supposed Difference Between The Words "Revised" And "Modified"
William tried without success to cancel his Cingular contract without early termination fee based on the info in "Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause." More »
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consumerist kit
New York, 6:51 PM
Sat Jul 4
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