Mahesh’s complaint against United bilking his parents for $3000 moves two steps forward, one step back. A United rep called him back:
United Airlines seems to have apologized and agreed to
help refund look into the $3000 Manesh’s parents had to pay extra after United’s ticketing system error lost Manesh parent’s tickets to Sri Lanka.
If you went to Kinkos, and had a sucky experience, you should first try to resolve your complaint with the manager in-store and on-the-spot. Failing that, write down the store address and call 1-800-463-3339.
Manesh’s parents flew from NE to Sri Lanka, but at LAX, United Airlines (UAL) refused to honor their tickets, saying that had not “been approved, authorized and authenticated.” The family ended having to pay $2860 extra to complete their journey. Apparently, Sri Lankan Air Lines, a United code-share partner, could not find the reservation Manesh’s parents made.
They then hooked up with infomercial producers, actors and a licensed dermatologist to create an authentic looking infomercial.
Cut down on your junk mail with this tip from reader Jake:
A NJ man successfully sued Dell in small claims court using a unique approach. He had the court papers delivered to a Dell kiosk in the local mall. [More]
The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State’s Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations.
A customer successfully sued Verizon after they double-billed him, ruined his credit, lied about not receiving his letters, and refused to fix their mistake.
David Pelfrey never lets Costco check his receipt. He always gets away with it.
It’s not really complaining, in the pejorative sense, if you get what you want. Here’s a quickie outline to getting your customer service problem solved.
Someone give this guy a medal, not just of the chocolate kind. — BEN POPKEN
Doug was mad because Woodmont Real Estate was coming after him for rent he felt he didn’t owe. So he made a webpage complaining about the collection agents they sicced on him, along with a litany of the apartment complex’s shortcomings (hot dogs in the hot tub, windows that won’t open, etc).
This technique for getting companies to reduce your monthly bills is so classic and effective, it bears explicit reiteration.
Doug has set up a fun website to put his former apartment complex, One Pearl Place, in the stockades. Hot dogs in the hot tub, thin walls, windows that won’t open, broken glass left on stairways, and a little thing about them trying to get him to pay $400 extra dollars.
Just because an insurance company has Progressive in their name doesn’t mean they’re any different from the usual penny-pinchers.