Microsoft: We’ll Fix Your Damn Xbox

Microsoft: We’ll Fix Your Damn Xbox

It freezes. It crashes. It gives you the red light of death. Well, you’re not alone. Microsoft has admitted it. Early Xbox 360s are defective and will be repaired free of charge...providing that you purchased yours before January 1, 2006.

Puerto Ricans Can Buy XBox But Can’t Get One Repaired

Puerto Ricans Can Buy XBox But Can’t Get One Repaired

What is it with companies that sell warrantied products in countries or territories where they don’t have customer service repair facilities?

Nintendo DS Lite’s Japanese Debut

Everyone who got burned on the original Nintendo Gameboy Advance debacle felt the existential yawning of deja vu when Nintendo recently announced that, less than a year after launch, they were shrinking down the size of their Nintendo DS handheld and making the screen better. This was after previously ensuring all of us that the device was Panglossian in its perfection and could not be foreseeably improved. What a perfect way to burn the customers who made Nintendo’s experimental console a success — try to sell them the same product again a year later with the form factor that the product could have been in the first place!