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    Consumerist
    • more like system down-date

      Gamers Accuse Sony, Nintendo Of Breaking Their Consoles From Afar

      It's a good week for Microsoft and its fanboys, because both Playstation 3 and Wii gamers are reporting recent system updates are rendering their consoles nothing more than bricks. More »

      12:30 PM on Fri Oct 2 2009
      By Phil Villarreal
      11,600 views, 79 comments

    • console wars

      GamePro Names Five Best Console Wars

      The history of video game console competitions reads much like that of New York's crime families — you see powerful leaders making bold, risky moves to snuff out their rivals and fierce, tribal alliances that breed clashes between vocal factions. More »

      9:29 AM on Mon Aug 31 2009
      By Phil Villarreal
      9,491 views, 67 comments

    • epic fail

      Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds

      The Xbox 360 breaks five times as often as its closest failure-prone competitor, the PlayStation 3, a print edition-only Game Informer survey found. More »

      9:00 AM on Mon Aug 17 2009
      By Phil Villarreal
      40,871 views, 188 comments

    • microsoft

      Read Pachter's Lips: No New Consoles Till 2013

      Bad news for gamers who are dreaming of an Xbox 361, PlayStation 4 or Wiii. You won't be playing hovercraft Mario Kart or holographic Halo until well into President Palin's first term. More »

      10:49 AM on Mon May 4 2009
      By Phil Villarreal
      11,488 views, 83 comments

    • extended warranties

      Sorry, Your XBOX 360 Isn't The Right Kind Of Broken

      By now, most people know about the dreaded Red Ring of Death issue on the XBOX 360 — and the accompanying 3 year warranty. What many do not know is that that 3 year warranty only covers the "3 red lights" issue. If you get any other error code, you're out of luck. More »

      10:58 AM on Mon Mar 9 2009
      By Meg Marco
      22,465 views, 180 comments

      Most discussed odhen: I get asked why I don't have a 360 relatively often...this is why. more »

    • sony

      VISA Won't Replace Dusty PS3 After All

      Remember that guy with the PS3 Sony said was too dusty to repair? The saga continues. More »

      1:35 PM on Thu Jan 8 2009
      By Ben Popken
      38,900 views, 193 comments

    • nintendo

      Nintendo Repairs Out-Of-Warranty Wii In One Day, For Free

      Joseph writes:

      I have a first generation Nintendo Wii and I recently bought the game Boom Blox for it. When I put the game in to start playing it would often lock up at the health warning screen and I would have to restart my Wii by unplugging it since no other method would work.

      Here's what happened when he contacted Nintendo for help. More »

      3:57 PM on Fri Sep 12 2008
      By Chris Walters
      15,911 views, 64 comments

    • xbox 360

      You Can Now Transfer Licenses For Your Xbox 360 Content

      As suspected, Microsoft has finally addressed the DRM issue with content you've purchased on your Xbox 360. In the past, if you bought a new console you couldn't transfer the licenses—one customer was told by an Xbox 360 CSR to "buy the content again." Now you can visit this page on xbox.com and transfer your licenses to a new console. Hooray for progress! More »

      7:30 PM on Fri Jun 27 2008
      By Chris Walters
      4,555 views, 37 comments

      Latest by jeremybwilson: But as I've recently come to find out, you are absolutely frakked if you have to replace your console within more »

    • xbox

      Microsoft Accuses Gamer Of Tampering With Xbox, Tamper-Proof Sticker Says Otherwise

      Reader Jeff writes in with yet another tale of Xbox woe: After sending in his third Xbox 360 for a third Red Ring of Death, he was surprised to receive a package from Microsoft only seven days later. "I figured Microsoft was so efficient and concerned about their loyal customers that the quickly delivered me another 360," says Jeff. That's not what happened. More »

      1:20 PM on Tue May 20 2008
      By Alex Chasick
      19,142 views, 80 comments

      Latest by Rickfin: Jeff, I feel your pain. I too own a few Xbox 360's, purchased extended warranty and own several games. I went more »

    • sony

      Sony's Email Customer Service Is Extremely Unhelpful

      Reader Dustin had a question about his PS3, so he emailed Sony. Now he's starting to suspect that they don't actually read the emails people send... More »

      7:08 PM on Thu May 8 2008
      By Meg Marco
      9,810 views, 38 comments

    • consoles

      Toys"R"Us Pretends To Have Wiis In Stock, Disappoints Customers

      Toys"R"Us' website may claim to have Wiis in stock, but as reader Nick discovered yesterday, they don't. Nick ordered the elusive console first thing yesterday morning, but Toys"R"Us quickly sent an email explaining that the Wii was backordered and unavailable. As of this morning, Toys"R"Us' website still inexplicably lists the Wiis as "In Stock." More »

      10:43 AM on Sat May 3 2008
      By Carey Alexander
      8,814 views, 59 comments

      Latest by fisherstudios: If the item is not in stock, they need to advertise it as being not in stock. Could he sue them more »

    • best buy

      Let Best Buy 'Professionally Install' Your XBox Games

      Are you one of the tens of customers who has trouble inserting their XBox 360 games? Do you find the whole concept of optical media frightening? Well, Best Buy has a service for you! For a low, low price, Best Buy will come to your home and professionally install those complex XBox games. More »

      9:45 AM on Sun Apr 20 2008
      By Carey Alexander
      192,474 views, 92 comments

      Latest by batsy: I don't think Consumerist is avidly touting the validity of the offer. It's just a funny picture. more »

    • complaints

      Microsoft Keeps Your Repaired XBox For 4 Months, Calls You A Thief For Wanting It Back

      Microsoft hasn't returned Tiffany's XBox 360 for four months because they think she is a thief, even though she has her original receipt and a credit card statement proving that she is the console's rightful owner. Microsoft repaired the XBox back in January and tried to return it via FedEx, but a shipping snafu landed the box back at Microsoft's service center. Tiffany has called repeatedly. She even sent a letter to Microsoft's legal department, after sending her receipt and statement, asking how else she could prove ownership. That was 22 days ago. She has yet to receive a response. More »

      2:05 PM on Sat Apr 19 2008
      By Carey Alexander
      122,164 views, 137 comments

      Latest by mblitch: Instead of just Microsoft's legal department, send a letter to the registered agent for Microsoft in your state (usually found more »

    • xbox

      Microsoft Doesn't Know Why You Can't Access Any Of Your Saved Games

      Reader Brad took his XBOX Live Gamertag to a friend's house. When he got home, he realized that he'd forgotten his memory card (with the Gamertag on it) at his friend's place. More »

      12:39 PM on Thu Feb 28 2008
      By Meg Marco
      28,697 views, 113 comments

    • defective

      Scratch Too Hard On Your XBOX Live Card? Microsoft Won't Tell You The Code

      Microsoft sells scratch off cards that contain codes you can use with XBOX live. Trouble is, if you get overzealous and scratch off the code along with the scratch-off stuff—you're out of luck. More »

      3:59 PM on Mon Jan 14 2008
      By Meg Marco
      14,814 views, 74 comments

    • bummer

      Walmart Slaps Down Super Smash Bros. Brawl Pre-Orders

      Don't worry avid gamers, Walmart has "received your request to cancel" your pre-ordered copy of Super Smash Bros. Brawl for the Wii. Oh, you didn't ask to cancel the order, you say? $19.82 is an amazing price for a $50 game?

      Walmart now lists the game for $49.82. After the jump, Walmart's email of lies, and the best way to speak out against their thuggery. More »

      1:00 PM on Sat Jan 12 2008
      By Carey Alexander
      13,749 views, 103 comments

    • above and beyond

      Wii Stolen From Porch, Amazon Executive Customer Service Replaces For Free

      I read consumerist everyday and your tips help me procure a Wii for xmas. I had bought one through Amazon, and it was delivered when I wasn't home. By the time I got home, someone had stolen it off my porch...

      I tried calling regular customer service who offered to refund my account but couldn't help me get another Wii. I emailed Executive Customer Relations at Amazon and they were able to get me another one without having to wait and get lucky again. I wouldn't have known to use that email address to get better service without your blog. So, thanks and happy holidays.

      - Kyle

      That's right folks, there is a magical email address for acute Amazon.com customer service issues, and it's ecr@amazon.com. Before using it, you should try calling 1-800-201-7575, use one of their online forms, or have them call you.

      (Photo: funny strange or funny ha ha)

      1:23 PM on Thu Dec 13 2007
      By Ben Popken
      3,914 views, 31 comments

      Latest by Buran: @erratapage: True. I will agree that their service is great. I don't, however, agree with the circumstances, and I don't more »

    • consoles

      Why Are Nintendo Wiis So Hard To Find?

      Nintendo thinks depriving potential customers of the coveted Wii is a sound business decision that will ensure its long-term survival. Sure, you want the Wii now, but your passions are fleeting and unreliable. If you can't wait for Nintendo's post-holiday production ramp-up, hit the jump and we'll tell you how we snagged our Wii. More »

      3:44 PM on Sun Dec 9 2007
      By Carey Alexander
      14,995 views, 96 comments

      Latest by Upsilon: Ok, on topic: I solved this problem by waiting overnight before the day they were released. Off topic: I freaking love all of more »

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    New York, 2:11 PM
    Wed Nov 11
    22 posts in the last 24 hours

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