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xbox 360
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xbox 360
xbox
Microsoft Accuses Gamer Of Tampering With Xbox, Tamper-Proof Sticker Says Otherwise
Reader Jeff writes in with yet another tale of Xbox woe: After sending in his third Xbox 360 for a third Red Ring of Death, he was surprised to receive a package from Microsoft only seven days later. "I figured Microsoft was so efficient and concerned about their loyal customers that the quickly delivered me another 360," says Jeff. That's not what happened. More »
sony
Sony's Email Customer Service Is Extremely Unhelpful
Reader Dustin had a question about his PS3, so he emailed Sony. Now he's starting to suspect that they don't actually read the emails people send... More »
consoles
Toys"R"Us' website may claim to have Wiis in stock, but as reader Nick discovered yesterday, they don't. Nick ordered the elusive console first thing yesterday morning, but Toys"R"Us quickly sent an email explaining that the Wii was backordered and unavailable. As of this morning, Toys"R"Us' website still inexplicably lists the Wiis as "In Stock."
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Toys"R"Us Pretends To Have Wiis In Stock, Disappoints Customers
Toys"R"Us' website may claim to have Wiis in stock, but as reader Nick discovered yesterday, they don't. Nick ordered the elusive console first thing yesterday morning, but Toys"R"Us quickly sent an email explaining that the Wii was backordered and unavailable. As of this morning, Toys"R"Us' website still inexplicably lists the Wiis as "In Stock."
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complaints
Microsoft Keeps Your Repaired XBox For 4 Months, Calls You A Thief For Wanting It Back
Microsoft hasn't returned Tiffany's XBox 360 for four months because they think she is a thief, even though she has her original receipt and a credit card statement proving that she is the console's rightful owner. Microsoft repaired the XBox back in January and tried to return it via FedEx, but a shipping snafu landed the box back at Microsoft's service center. Tiffany has called repeatedly. She even sent a letter to Microsoft's legal department, after sending her receipt and statement, asking how else she could prove ownership. That was 22 days ago. She has yet to receive a response. More »
xbox
Microsoft Doesn't Know Why You Can't Access Any Of Your Saved Games
Reader Brad took his XBOX Live Gamertag to a friend's house. When he got home, he realized that he'd forgotten his memory card (with the Gamertag on it) at his friend's place. More »
defective
Scratch Too Hard On Your XBOX Live Card? Microsoft Won't Tell You The Code
Microsoft sells scratch off cards that contain codes you can use with XBOX live. Trouble is, if you get overzealous and scratch off the code along with the scratch-off stuff—you're out of luck. More »
bummer
Walmart Slaps Down Super Smash Bros. Brawl Pre-Orders
Don't worry avid gamers, Walmart has "received your request to cancel" your pre-ordered copy of Super Smash Bros. Brawl for the Wii. Oh, you didn't ask to cancel the order, you say? $19.82 is an amazing price for a $50 game?
Walmart now lists the game for $49.82. After the jump, Walmart's email of lies, and the best way to speak out against their thuggery.
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above and beyond
Wii Stolen From Porch, Amazon Executive Customer Service Replaces For Free
I read consumerist everyday and your tips help me procure a Wii for xmas. I had bought one through Amazon, and it was delivered when I wasn't home. By the time I got home, someone had stolen it off my porch...That's right folks, there is a magical email address for acute Amazon.com customer service issues, and it's ecr@amazon.com. Before using it, you should try calling 1-800-201-7575, use one of their online forms, or have them call you.I tried calling regular customer service who offered to refund my account but couldn't help me get another Wii. I emailed Executive Customer Relations at Amazon and they were able to get me another one without having to wait and get lucky again. I wouldn't have known to use that email address to get better service without your blog. So, thanks and happy holidays.
- Kyle
(Photo: funny strange or funny ha ha)
consoles
Nintendo thinks depriving potential customers of the coveted Wii is a sound business decision that will ensure its long-term survival. Sure, you want the Wii now, but your passions are fleeting and unreliable. If you can't wait for Nintendo's post-holiday production ramp-up, hit the jump and we'll tell you how we snagged our Wii.
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Why Are Nintendo Wiis So Hard To Find?
Nintendo thinks depriving potential customers of the coveted Wii is a sound business decision that will ensure its long-term survival. Sure, you want the Wii now, but your passions are fleeting and unreliable. If you can't wait for Nintendo's post-holiday production ramp-up, hit the jump and we'll tell you how we snagged our Wii.
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video games
The Wii Shortgage Continues, Might End Next Spring
Not even Nintendo anticipated how the market would react to the Wii, which is why they're still hard to find a year after launch, even after Nintendo almost doubled production of the console from 1 million to 1.8 million units a month, writes Wired. "Last week was Nintendo's best since the Wii's launch, with 350,000 sold in the United States alone. In comparison, Microsoft sold about that many Xbox 360s last month." More »
above and beyond
Nintendo Replaces Soused DS Lite Free Of Charge
"While moving to our new house last week a friend who was helping us accidentally spilt beer on my son's DS lite and it stopped working. I knew that his DS was still under warranty, but I also knew that I would not cover physical damage caused by neglect. After checking Nintendo's website, and confirming that spilling liquid on it would not be covered and that I would have to pay for the repair." More »
Carey will be on the FOX Business Network, discussing our reader's fabled dusty PS3, this Friday morning at 7:45 AM.
polls
Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?
FOX Business Network picks up our Sony PS3 "excessive dust voids your warranty" story [FOX Business Network]
audio
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
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sony
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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Dust Voids PS3 Warranty
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
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