Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental’s own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn’t let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted.
On July 20th, Julianna’s (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was “wheeled into a back room and advised” that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.
When mom took the teens to the airport July 28, there was already trouble. Flight delays made the connection schedule tight.
The above-pictured blizzard is hitting Denver right now, and if you’d like to avoid connecting through that airport on United, they’re waiving fees. Up to 3′ of snow is expected in Northern Colorado. Brrrr. Customers can check the status of their flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. —MEGHANN MARCO
Does lowering a connection beyond their ability to charge for it constitute breach of contract? Jim isn’t getting what he’s paying for. What should he do? He might try bargaining with AT&T. If he really can’t get a reduced rate, maybe there are some features he could get for free. If they’re not willing to negotiate, it’s time to escalate. Ask for the supervisor. Tell them they are not providing the service you are paying for and you expect compensation. Say “Work with me here.” Don’t give up! —MEGHANN MARCO