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Connecticut

iphone

Limited New iPhones At ATT Stores, Latecomers Pay Extra To Have Phones Shipped

Only the first lucky clutch of people in line today at AT&T stores will walk out with a new iPhone 3G in-hand. There were only 30 phones available in total at the the biggest AT&T store in Waterbury CT, at the Brass Mill Center, according to a store employee. Reporting from the line, reader Kevin says that everyone else was given an option to buy a slip of paper for $226.79 (see a scan of it posted inside), have the phone shipped from the warehouse to you, then you come back to the store to activate the phone. Customers will have to pay for the shipping charges for this favor.

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complaints

It's Been 4 Months, GEICO, Where's My Money?

Jonathan writes:
On January 1st, a friend of mine went to visit another friend in CT (I am from NJ), and unfortunately hit black ice, and proceeded into a guardrail. The accident, although at the time did not seem too terrible (even though the front end looked completely shot), and I figured I would be up and driving relatively soon. Little did I know this would not be true at all...

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privacy

Dumpster Diver Finds Customer Financial Information In Bank Trash

James Hastings is a dumpster diver who has found a mother lode of consumer financial information that employees carelessly tossed in dumpsters outside of several People's United Bank branches. He says he was trying to expose the bank for not safeguarding customer's records. The bank says he was trying to extort them into giving him a job.

For four months, James Hastings searched through trash bins outside People's United Bank branches in Fairfield County. He pulled out bags of paperwork with private information, including customers' Social Security numbers and account information.
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shenanigans

"Help, I've Been Ripped Off By A Gas Station!"

Reader Dave thinks he's been purposefully ripped off by a gas station in CT:
Just wanted to let some of the folks living in or traveling in Southeast CT to avoid any of the Sunoco Stations that are owned by "Chucky's".

My wife and I stopped at the Sunoco that is located on Route 1 in Stonington the other night, because they had their lighted sign showing a price of $3.35 a gallon for premium fuel. It was night time and we did not notice until we were halfway thru pumping that the digital readout on the pump read $3.47 a gallon, which is obviously $.12 cents a gallon different.
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scams

When Telephone Companies Scam

"Competing by cheating has become a way of life for ... many of these corporations, many of the most reputable of them. Because it's done by AT&T, MCI, or Sprint, people are reluctant to use that word, but when all is said and done ... these are scams."

- Connecticut attorney general Richard Blumenthal in a 200160 Minutes interview, and used as preface for Gotcha Capitalism. Blumenthal has sued AT&T and Qwest for slamming. In AT&T's case, they sent bills to people who weren't their customers and in Qwest's, they stole competitors customers by forging the customer's signatures and switching them without their consent.


complaints

Best Buy Charges Wrong Price, Lies When Confronted

Chris writes: "I had been last minute Christmas shopping on Saturday morning with my younger brother and sister and we happened upon Best Buy where we were looking for a digital picture frame for my Dad as a Christmas present. We got to the section near the digital cameras and noticed a decent deal. "7" Digital Picture Frame Touch" 79.99 was the label. A whole slew of product (NuTouch 7" Touch button Frames) were neatly stocked on the shelf. Note: STOCKED not STACKED. I quickly picked one up and proceeded to the register. At the register- the product rung up for the incorrect price (179.99)- here in CT, when that happens, so long as the item is labeled as such in the store (mistake or not) the retailer is legally supposed to give you the product for free (if food items) or at the marked price if it is any other type of consumer product..." More »

secret website

Best Buy Refuses To Stop Misleading Customers With Secret Website

Once again a reader contacts us to complain about Best Buy misleading their customers with an in-store only website that looks identical to the "real" website—except for the prices. More »

best buy

Best Buy Still Embracing Deceptive In-Store Kiosks

Best Buy still uses a secret internal website to deceive customers, according to the L.A. Times. The website appearing on in-store kiosks resembles Best Buy's official site in every way, except for the prices. Connecticut Attorney General Richard Blumenthal was surprised to hear that his investigation failed to end Best Buy's bait-and-switch, telling the L.A. Times: "We thought Best Buy had addressed this. That's what they said to us. Apparently that's not the case." A tipster in Virginia also reports the continued existence of the secret website. More »

unsurprising

US Airways Cancels Your Flight, Treats You "Like Dirt"

We're adding to our collection of complaints about US Airways and Philadelphia International Airport. If we collect them all, we may win a set of steak knives! More »

chinese poison train

700 Tubes Of Poison Toothpaste Seized


Over 700 tubes of poisonous counterfeit toothpaste were seized in Connecticut, according to The New York Times. The toothpaste is flavored with diethylene glycol, a sweet-tasting chemical more commonly found in anti-freeze. It can cause liver and kidney damage if swallowed. More »

gotcha

Sting Operation Busts 160 Illegal Contractors In Connecticut

According to a statement by the Connecticut Attorney General, 160 unregistered contractors were busted in a sting operation. Neat! From the statement:
When we say that we expect contractors to comply with the law we mean it," Commissioner Farrell said in announcing the results of the sting operation, which was conducted with cooperation from the Ridgefield, Redding, Stratford, Fairfield, and Trumbull Police Departments, Trumbull building officials, and the Connecticut Department of Transportation. "Any person who wants to perform work in Connecticut must follow the State's legal requirements associated with the job. This should not come as a surprise to anyone. We intend to pursue appropriate penalties and punishment for these contractors."
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best buy

Best Buy Confirms The Existence Of Its Secret Website

In the wake of an investigation launched by the Connecticut Attorney General's office, Best Buy has finally admitted that the now-infamous "secret intranet" (used to mislead in-store customers about BestBuy's online prices) exists. The website looks identical to BestBuy.com...except for the prices.
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lotto

Millions in Lottery Winnings Go Unclaimed

The New York Times has an article today about the millions, and we do mean millions of lottery winnings that go unclaimed. In fact, if you won the Connecticut Classic Lotto from Valentine's Day of last year, you're now out of luck. Goodbye, $3.5 million.
The could-have-been club boasts a surprisingly large roster, with dozens of hefty jackpots left unclaimed around the country in recent years. There was $14 million in Illinois in 2005. In 2002, $4.6 million went wanting in Massachusetts. That same year, nobody stepped up to take $51.7 million in Indiana — apparently the largest forgone prize on record.
The article goes on to tell the sad tale of Clarence Jackson, who brought a winning lottery ticket in a few days late and has been trying to collect ever since...with no success.
"Mr. Jackson, who lives in Hamden and could not be reached for an interview this week, told local newspapers back then that he had been distracted by caring for his sick father, who owned the floor-cleaning business where he worked. By the time Mr. Jackson realized he had the winning numbers, it was 11:45 p.m. on a Sunday night and he figured lottery headquarters would be closed. The next day was Columbus Day, a holiday, so he thought it was impossible to contact a state official.
Poor Mr. Jackson. If you people play the lottery, check your tickets! Its bad enough to throw away one dollar on a ticket, don't throw away millions.—MEGHANN MARCO More »

best buy

Connecticut State's Attorney's Office Launches Investigation Into Best Buy's Secret Intranet Site

George Gombossy, the reporter who investigated Best Buy's secret intranet site, has announced that the Connecticut State's Attorney's office is now investigating Best Buy. Hmmm, we wonder why!
The state attorney general's office has started an investigation into whether Best Buy maintains a secret intranet site that may have been used by some salesmen to deny customers discounts that appear on the company's public Internet site.
We applaud the CT State's Attorney for moving so quickly on this, but wonder if the investigation will have any teeth. As commenter something_amazing pointed out, Best Buy's price matching guidelines explicitly state that the website does not match store pricing, and the store only matches "a lower advertised price offered by a local retail competitor on the same available brand and model." More »

myspace

Connecticut Blocks MySpace For The Children

Annoying internet fad provider MySpace.com is being asked to initiate measures so that parents can block the website from minors. More »