(S.L.M.)

Workers Dealing With Customers Say They’re Not Getting Enough Guidance From Management

The more we see big businesses floundering around, flopping all over themselves in the race to replace CEOs and try to figure out why customers aren’t streaming in the doors, the more we wonder how they could all be getting it so wrong. A new survey of “non-desk” workers could provide part of the answer, as those employees say they’re not getting enough information from the bigwigs in charge. [More]