Kmart Insists Customers Should Have No Layaway Problems At Closing Stores

Kmart Insists Customers Should Have No Layaway Problems At Closing Stores

Right now, there are two seemingly incompatible things going on in Kmart stores: the retailer is pushing layaway contracts for the holiday season, and also closing many stores. While the company insists that this should not lead to customer confusion, it took a while for some stores to get on-message. [More]

Dell Mails Out Holiday Gift Guide With Strange, Imaginary Prices

Dell Mails Out Holiday Gift Guide With Strange, Imaginary Prices

Paul opened up Dell’s “November Gift Guide” earlier this week and saw a great deal on a digital SLR camera (and lens!) from Nikon. It cost only $499. He wanted to take advantage of this great deal, so he hopped right on Dell’s website to buy it. That’s when he learned that the prices in the November gift guide only applied for a fleeting moment, possibly before he even received it in the mail. Update, 11/20/12: Hey, look at that! The price suddenly fell for some reason that we’re sure had nothing whatsoever to do with this post! [More]

This Habanero Sauce Includes 100% Cayenne Peppers. Wait, What?

This Habanero Sauce Includes 100% Cayenne Peppers. Wait, What?

When is a habanero pepper still a habanero pepper? When it’s a cayenne pepper. We aren’t experts on the spiciest of spicy foods, but we’re still kind of confused at about this sauce that reader Chris found in Whole Foods. “It’s a ‘Habanero Pepper Sauce’ that contains no habanero peppers,” he writes. “It always pays to read the ingredients.” How does this even make sense? [More]

(bclinesmith)

Toys ‘R’ Us Either Restores Canceled Order Or Screws It Up Again

Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]

(PictureTaker_NJ)

Sears Has The Tires I Ordered In Stock For Anyone But Me

Ally is a tireless disgruntled former Sears customer. We don’t mean that she’s tireless in that she’s working without ceasing to take down Sears. We mean that she really needs some new tires, which she ordered from Sears last week. She called them up to make sure that they had her tires in stock, and they did. When the time came for her service appointment, though, she found out that Sears didn’t have the tires in stock for her, and they couldn’t explain why in a clear way. What they could provide her with was a hold on her bank account because she had originally ordered the tires with her debit card. So that was awesome. [More]

Best Of Comments: Confusion, Chaos, Comcast

Best Of Comments: Confusion, Chaos, Comcast

dangermike: I can’t be the only here who uses [surveys given by retailers] to spread just a enough chaos and misinformation to feel good about myself when I lay down my head at night. [More]

Maybe I Owe Cablevision Money, Maybe Not: They Don’t Know

Maybe I Owe Cablevision Money, Maybe Not: They Don’t Know

David, a Cablevision customer, recently moved outside of their service area. They were evidently sad that he left, because they just can’t let him go. Or figure out whether he owes them money or not. First he had a zero balance, then it was weeks overdue, then he had a small balance from his last month of service, then he received a letter from a collection agency. He called in to verify whether he needed to pay this bill or not, and learned that Cablevision isn’t able to send him a document stating that his balance is paid in full. Because they just can’t. [More]

Do Not Confuse The Chase Bank ATM With Your Weird And Scary 'Checks'

Do Not Confuse The Chase Bank ATM With Your Weird And Scary 'Checks'

Tom and his wife got married last year (congratulations!) but still have separate checking accounts. Tom never had a problem depositing checks also made out to his wife in his Chase checking account, so he didn’t foresee any problems with depositing their joint $2,000 tax refund check in that same account. But this is The Consumerist, not Satisfied Chase Customers Weekly, so you can guess how that turned out. Now Tom and Mrs. Tom get to wait patiently and hope that the check doesn’t get lost in the mail on its way back to them. [More]

Uno's Military Discount Available To All Veterans, Not Just Retirees

Uno's Military Discount Available To All Veterans, Not Just Retirees

Uno Chicago Grill, the chain that has brought the deliciousness of deep-dish pizza to suburban wastelands everywhere, is honoring veterans next week. That’s excellent. But their publicity for the event gets some terminology wrong. Despite what a current press release says, the 19.43% discount doesn’t just apply to active-duty personnel and those who spent decades in the military and retired with a pension. It’s for everyone who has served. [More]

Now Proflowers Thinks I Have Two Wives: The Margaret Saga Continues

Now Proflowers Thinks I Have Two Wives: The Margaret Saga Continues

Last week’s post about a baffling and possibly incriminating e-mail solicitation from ProFlowers produced a hilarious comments section and a lot of speculation as to the identity of Margaret, the woman (not his wife) to whom reader Chris was being encouraged to send more flowers. We have an update. The good news: Both the offending ProFlowers account and Margaret have been found. The bad news: The couple has no idea who Margaret is, but they have her full name and home address. They still have no idea how Margaret’s info ended up in the account in the first place. [More]

Even Sears Doesn't Know What It Sells Anymore

Even Sears Doesn't Know What It Sells Anymore

Sears might be doing an okay job with adjusting to doing business in the 21st century if they weren’t stuck with a pesky brick-and-mortar store network. Maybe. When John returned a malfunctioning dehumidifier to his local store, he wanted to exchange it for a working one. He couldn’t, though, because the item was out of stock. Logical enough: dehumidifiers are popular in the summer. Yet he was able to go home, order the item online, and pick it up at the very store he had just been told was out of the item. [More]

Sorry, Best Buy Store Changed Their Minds, No Kinect For You At Midnight

Sorry, Best Buy Store Changed Their Minds, No Kinect For You At Midnight

Mike pre-ordered the Kinect, a new sensor thingy for the Xbox, from his local Best Buy. He expected the store to be open at midnight so he could be united with his new toy just after the official release. The store web site said that they’d be open at midnight, so why should he expect anything different? [More]

Samsung Blames Canada For Your Monitor Problems

Samsung Blames Canada For Your Monitor Problems

Miguel writes that his Samsung monitor stopped working, but it has a 3-year warranty. He contacted Samsung to see if they could help him. They could not, but not for any mundane reason. Samsung insists that his monitor is from Canada, and they can’t provide warranty service to Miguel because he doesn’t live in Canada. Where did he buy his monitor? Um, a Sam’s Club store in Missouri. [More]

Samsung Not Sure Where Its Samsung Apps Will Work

Samsung Not Sure Where Its Samsung Apps Will Work

James wanted to buy a new Samsung Blu-ray player that could download and run Samsung Apps, which are widgets that can connect to the Internet or–in the case of the Hulu Plus app–stream video content. He tried to make sure he knew what he was doing before making a purchase, because his whole point for upgrading was to access Hulu, but he still chose the wrong player. Or did he? No, he did. Right? [More]

This Batman Product Is Confusing But Only Costs $1.50

This Batman Product Is Confusing But Only Costs $1.50

We do not pretend to understand this Batman product. We simply present it for your consideration. [More]

Hallmark Pulls Card With Audio Clip Over Accusations Of Astronomical Racism

Hallmark Pulls Card With Audio Clip Over Accusations Of Astronomical Racism

It’s so hard to understand each other in this life. First there was that unfortunate honey bun mixup, and now Hallmark is trying to prevent a bunch of press conferences from happening (too late!) by pulling a graduation card from shelves. Why? Because either Hoops or Yo-Yo–I don’t know which character is which–spouts shockingly racist insults and threats when you open the card. Well, maybe. [More]

Getting Refund For Defective Treadmill Is Like Running On… Well, You Know

Getting Refund For Defective Treadmill Is Like Running On… Well, You Know

After purchasing a large piece of fitness equipment from Amazon, do not move. Ever. This apparently confuses the customer service representatives and sends you on a two-month odyssey of buck-passing, missed connections, confusion, and consumer mayhem. Vu writes that he has learned this lesson the hard way. He would like Amazon to come pick the damn thing up so he can get his refund. [More]

Banned Bank Of America Customer Says His Credit Is Clear

Banned Bank Of America Customer Says His Credit Is Clear

Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.