Patty set out to make a purchase from Ann Taylor Loft. Her friend who lives in a different state did not. And yet, their data is somehow tangled. Patty’s friend’s credit card info is part of Patty’s Ann Taylor account record, and no one has any idea why. [More]
Usually, retailers lower the price of an item per unit when you buy more of it. For example, a gallon of juice costs much less per unit than a single-serving bottle. When this system falls apart, and it frequently does, we call it “fuzzy math.” [More]
Earlier this week, we showed you a picture of a clearance sign from a Michaels store that didn’t make a whole lot of sense. The yellow and black sign happily declared “CLEARANCE, 70% off,” but the fine print clarified that the clearance didn’t apply to clearance items. We get it if a “70% lowest ticketed price” clearance doesn’t apply to items on sale, but not to items that are on clearance in the first place. As it turns out, this sign seemed wacky because it is.
Tipster N. is a Michaels employee who stepped forward to defend truth, logic, and the craft mega-chain’s pricing policies. It turns out that reader Kim probably should have received 70% off the item, just because that’s how Michaels rolls.
Maybe the price of these lice kits is just up a bit due to supply and demand. Or maybe there’s some other perfectly logical reason why the product was featured in a sale flyer….even though, as George notes, the price has been hiked ten cents. [More]
David is a little confused. First, because received a Comcast bill for two months of service, even though he already submitted a payment. Second, because some denizen of Kabletown has started turning ordinary customer service e-mails in to Mad Libs. Or spell check has gone horribly awry. Or…actually, we’re not quite sure what’s going on here. [More]
Wynn could use the services of a Priceline negotiator. He booked a stay at a Marriott through Priceline, but due to some confusion, the hotel put the price of the entire stay on his credit card. The hotel promised Wynn a refund of the incorrect charge, and didn’t end up charging Priceline for the hotel stay, either. That was incredibly nice of them, but leaves Wynn with a problem: Priceline still charged him, and simply kept all of the money. [More]
Do you live near a closing Borders store? Did you receive an e-mail last week promising 10% off in addition to rewards-card discount and liquidation markdowns? Devin did, and he and other customers were frustrated when Borders employees wouldn’t give him the discount promised in the e-mail. Except the message didn’t promise any additional discount. Or maybe it did. [More]
James thinks that he might be the victim of a scam. Or a prank. Something strange is going on, with fraudulent credit card charges and phone calls from car insurance companies that he never requested. He’s not sure whether the two things are even related, or what they could mean. [More]
Here’s an excellent example of how a company will put more effort into getting you to notice its junk mail than any important account related information. David says this happens to him all the time, and it’s usually a serious notice (as in “impending disconnection”) thanks to a recurring billing error. [More]
James wanted to buy a new Samsung Blu-ray player that could download and run Samsung Apps, which are widgets that can connect to the Internet or–in the case of the Hulu Plus app–stream video content. He tried to make sure he knew what he was doing before making a purchase, because his whole point for upgrading was to access Hulu, but he still chose the wrong player. Or did he? No, he did. Right? [More]
If you pay your American Express bill 7 days after the due date, the credit card company says you’re over 30 days past due. Every other issuer only says you’re 7 days late. What gives? [More]
Jason has a warning for you if you plan to order any computers from Dell, but need the system urgently: believe nothing that your online shopping cart tells you. The estimated shipping date for your system may or may not reflect reality. Then, like Jason, you may find yourself with an unacceptably long time frame only after the order is finalized and your credit card charged. [More]
From separate Best Buy stores, in different parts of the country, David and Adama sent us these two pictures of deeply confusing, Target-worthy sales. Would you like to buy a Blu-Ray of “The Fugitive” for only $14.99? Or you could go a few inches away, where it’s $14.99. If you need something to play it on, you can get a Blu-Ray plater for 50% off its original price if you buy a TV. That original price is either $129.99 or $149.99 depending on where you look. [More]
Sometimes calling customer service just leads to theater of the absurd. Earlier today, reader Will blogged about his recent interaction with Amazon customer service. He writes that when he called up Amazon to find out the location of a missing package. The rep informed him that the package had been eaten by an alligator. [More]
Andrew sent us this perplexing banner from MLB.tv. He saw it on the Atlanta Braves’ web site. “NO BLACKOUTS!” it proclaims. Then at the bottom: “Blackout and other restrictions apply.” Well, at least the banner ad is honest. [More]
Sean is accusing Wachovia of using tricky online transaction posting that makes it difficult to tell when you’re in danger of slipping into the red. He says that although his account never appeared to be overdrawn, but he was still hit with overdraft charges thanks to funny accounting. He writes: [More]
Reader David found this puzzling display at his local Office Depot. On one side, the card says “Free Assembly On All Chairs In Stock,” on the other side, the card claims that a “smart idea” would be to pay $8 to have your chair assembled.
Steve was mailing some packages from his home in Virgina to various points in the country, and noticed something strange on his receipt. The packages destined for Pennsylvania and Washington state are leaving the contiguous United States. What?