Read in awe as a former Quality Assurance Specialist divulges the deepest, darkest secrets of outsourced technical support centers. Learn what happens to “rogue” call centers who refuse to give terrible customer service, why the tech support guy stops listening to you after you say certain keywords, and so much more.
Taylor sells home alarm systems door-to-door, and he is the devil, lying, manipulating, and preying on customer’s fears push a product. Now he has stepped forward to confess/brag about his sins:
I lie. I lie to people a lot about their home safety. And I don’t feel particularly good about it, but when my iPhone buzzes in my pocket, I forget the lies I’ve told and think of the MacBook Air that just shipped to my house. [More]
A Ritz camera salesperson writes in to give you the skinny on scanning, digital prints, and which memory cards are just a ripoff.
Retentions representatives are the cellphone company’s last line of defense between you and freedom. One brave retentions representative has come forward to teach us how to craft a direct, earnest request that will lead retention reps to do your bidding. Rivaled in effectiveness only by executive customer support, retentions reps are empowered to strike down nuisance fees and bargain liberally, all to keep you as a customer. If you were ever tempted to threaten your cellphone company with cancellation, this one is a must read.
A former employee has stepped forward to tell us what it’s like to work as tech support rep in a Verizon DSL call center. Learn about how the supervisors aren’t really supervisors, the numbers and call times the reps have to meet to keep their jobs (and the sneaky tricks they use to meet these numbers), and more…
- About the WaMu Free Checking, yes it is a different “free” checking account. We just came out with the “WaMu” part about a couple of years ago, so if you have any “free” checking account older than that I suggest you change it to the newer one.
Future Shop is a Canadian consumer electronics retail chain. Charlie used to work there, and has now passed along the 7 most common lies he heard salesmen use on unsuspecting customers. Whether you have a Future Shop in your area or not, you’ll find these lies familiar.
Countrywide Home Loans was racist and automatically put African-Americans into exotic and expensive sub-prime loans they didn’t want or need, and couldn’t afford, according to a former employee. This employee worked there for two years up until the sub-prime meltdown. They write:
“…a customer would be qualified for a loan because their credit score and other factors based on the written product description, however, when I went in to put their (this only happened to African-Americans) – they were not qualified for the loan product and had to be referred to Countrywide’s subprime mortgage company Full Spectrum. Full Spectrum offered higher rates and fees. I got wise one day and started not inputing the race so the computer could give me “approval.”
A FireDog Technician writes in with the following confessions.
After reading these six confessions of a current Alamo car rental agent, you will learn:
Note: This is not a rant or venting session. I was laid off after the holidays, and I have no hard feelings about it ( Layoffs happen to everyone these days) . This is simply a guide to shopping at RadioShack ( henceforth known as RS) for any consumer who likes or buys electronics,written by someone who’s sold far too much of them.
The Chase customer service rep whose 10 Confessions we posted last week has been reading your comments and has responded to some of your questions. The rep also offers five more tips that they forgot to include in their original post.
Do you know the one thing to never say to a customer service rep if you’re late on your bill? Do you know how Chase ranks you, and how you’re ranked determines whether they help you out in a bind? Do you know the best way to get what you want from customer service? After you read these 10 confessions from a Chase customer service rep, you will.
Threatening to complain to the media or the Department of Transportations is the single best way to reach an airline’s executive customer service team, according to an anonymous airline executive. The jaded executive also shared his dour insights on the availability and effectiveness of short-term sales.
CNN interviews a former tow truck driver to get the dirt on how the business works. There’s not a lot of new info here, but it may be useful to know that just because you see some un-towed cars in a towing zone, it doesn’t mean it’s safe—usually, drivers leave some cars alone to entice fresh…
I saw your article on the Wii shortage and in the spirit of the holiday I want to come clean and confess my consumer sins. I am a reseller.
He’s the guy whom pieces of your body get sent off to when you go to the doctor’s office, and he’s got some things he’d like to tell you. Like the secret manual covering which tests Medicare will and won’t cover, your rights under the Health Insurance Portability and Accountability Act, and can you please, please, write legibly and use a standard version of your name when filling out forms…