Help, StubHub Never Delivered My Tickets!

Help, StubHub Never Delivered My Tickets!

Vinay’s StubHub tickets to see Lady Gaga never arrived in his inbox, but StubHub insists that they delivered the goods and refuses to issue a refund. StubHub’s only communication with Vinay was a short confirmation email promising that the real tickets would arrive via SubHub’s e-LMS system. The tickets still hadn’t arrived the day of the concert, and armed with only a confirmation email in hand, Vinay was turned away from the venue.

Ticketmaster Sells Phish Tickets Early, Then Cancels

Ticketmaster Sells Phish Tickets Early, Then Cancels

Thousands of disappointed Phish fans are crying right now because Ticketmaster accidentally sold “a significant number” of 4-day passes to the upcoming show at Red Rocks — then canceled them. Phish fan and Consumerist reader Trevor has the scoop:

"TicketsNow Hangs Up When I Say 'Refund'"

"TicketsNow Hangs Up When I Say 'Refund'"

TicketsNow has a pretty explicit guarantee that if the tickets you buy aren’t good, they’ll refund the money. In Sean’s case, they seem to have found a way to avoid delivering on that promise: they just disconnect whenever he mentions the word “refund.”

Who's Scalping Those Concert Tickets? Artists And Agents, Frequently

Who's Scalping Those Concert Tickets? Artists And Agents, Frequently

The Wall Street Journal reported today that for many big name concert events, the people behind a good deal of the really expensive secondary market tickets are the artists themselves, along with their agents and promoters. Recent concerts where the artists and promoters resold tickets on the secondary market and split the profits with Ticketmaster include Neil Diamond, Bon Jovi, Celine Dion, Van Halen, Billy Joel, Elton John, and possibly Britney Spears.

Ticketmaster Agrees To Stop Linking To TicketsNow

Ticketmaster Agrees To Stop Linking To TicketsNow

When the recent Bruce Springsteen ticket sales event blew up in Ticketmaster’s stupid face, it brought down the wrath of New Jersey Attorney General Anne Milgram. Now Ticketmaster and New Jersey have reached a settlement that will change how the company conducts business across the U.S. Here’s what will change:

Ticketmaster Redirects Woman To TicketsNow, Sells Tickets That Don't Exist For Over $800

Ticketmaster Redirects Woman To TicketsNow, Sells Tickets That Don't Exist For Over $800

Will the Ticketmaster/Live Nation merger be good for customers? Why of course it will! Just take a look at this awesome purchasing experience Ticketmaster managed to provide recently:

Ticketmaster And Live Nation Agree To Merge

Ticketmaster And Live Nation Agree To Merge

That booming evil laughter you heard echoing across the sky earlier today came from the board room where Live Nation and Ticketmaster agreed to an all-stock merger between their two blighted companies. Ticketmaster Chairman Barry Diller says the merger will benefit customers, who are frequently “frustrated by their ticket buying experiences.” Oh! So by merging the two companies most responsible for those frustrations, we’ll cancel them out! This is doubleplus good, right?

Congressman Wants Ticketmaster Investigated For 'TicketsNow' Website

Congressman Wants Ticketmaster Investigated For 'TicketsNow' Website

Rep. Bill Pascrell Jr. (D) of New Jersey has asked the FTC and the Justice Department to investigate the relationship between Ticketmaster and its reseller website, TicketsNow, after consumers who tried to buy Bruce Springsteen tickets encountered technical problems that prevented purchase, and were then redirected to TicketsNow where prices were “hundreds of dollars above face value” (actually, more like “thousands of dollars,” based on our check just a few minutes ago).

Ticketmaster, Live Nation Consider Merging, Destroying Concertgoing Forever

Ticketmaster, Live Nation Consider Merging, Destroying Concertgoing Forever

The two companies most responsible for making your next live entertainment experience a financial disaster may announce a merger as early as this week, reports Reuters and the WSJ. If it goes ahead, the new company will apparently call itself Live Nation Ticketmaster, not “Satan’s Boxoffice” as one might expect. The merger will raise antitrust issues, but if Sirius/XM has taught us anything, it’s that those issues can be ignored at the expense of consumer choice and pricing.

Ticketmaster Is Evil And Must Die

Ticketmaster Is Evil And Must Die

Ticketmaster is an evil monopoly that steals cash from defenseless consumers. They are infinitely more evil than their hated 30% surcharge would suggest, and they must be destroyed.

'Brown Paper Tickets' Offers A Fair Alternative To Ticketmaster

'Brown Paper Tickets' Offers A Fair Alternative To Ticketmaster

On his Cool Tools blog, Kevin Kelly describes his love for Brown Paper Tickets, a teensy ticketing David to the Ticketmaster Goliath. They don’t gouge customers with outrageous fees, and they’re fair to venues as well, he writes, providing great service and paying promptly.

Dear New York Philharmonic: Please Don't Call Me In The Middle Of Performances To Ask For Money

Dear New York Philharmonic: Please Don't Call Me In The Middle Of Performances To Ask For Money

As I enjoyed the New York Philharmonic’s production of Tosca this past Tuesday, I received a solicitation call. From the New York Philharmonic.

Asking the Boston Symphony Orchestra For Donation Information Apparently Commits You To A $25 Pledge

Asking the Boston Symphony Orchestra For Donation Information Apparently Commits You To A $25 Pledge

Reader Ian told a Boston Symphony Orchestra representative to mail him information about donating. The orchestra somehow mistook his request for a $25 pledge, and is now accusing Ian of making a “fraudulent pledge” and demanding that he immediately pay up.

Disgruntled Radiohead Fans Offered Free Lawn Tickets In New Jersey

Disgruntled Radiohead Fans Offered Free Lawn Tickets In New Jersey

The Washingtonian is reporting that a few disgruntled Radiohead fans who were forced to circle the parking lot rather than actually watch the Radiohead show they paid to see (and to park at… parking was included in the ticket price), were offered replacement tickets. In New Jersey. Now, we failed geography and can barely read so we don’t actually know where this so-called “New Jersey” is, but it sounds like it’s not in Washington D.C. Let’s take a look at the map. Nope. Google maps says that the closest NJ Radiohead show (Susquehanna Bank Center Camden, NJ) is a 3 hour drive from the Nissan Pavilion where the first disastrous show took place.

Radiohead: Flooding Forces Fans To Circle Parking Lot For 3 Hours

Radiohead: Flooding Forces Fans To Circle Parking Lot For 3 Hours

Ticketmaster Now In The Ticket Scalping Business?

Ticketmaster Now In The Ticket Scalping Business?

Ticketmaster is directing fans seeking hard-to-find Radiohead tickets to a ticket-reselling partner website called “Tickets Now.”

Class Action Targets Ticket Resellers

Class Action Targets Ticket Resellers

Remember RMG Technologies, the horrible little company that made five-year-olds cry by snatching up all the Hannah Montana tickets? Boaz Lissauer, a New Jesery plastic surgeon, recently sued them and other ticket resellers after paying $195 for nosebleed seats worth $63 to see the Police in Madison Square Garden. Lissauer is now asking a Pittsburgh court for class action status.

Live Nation To Challenge Ticketmaster, Sell Fans More Junk

Live Nation To Challenge Ticketmaster, Sell Fans More Junk

The nation’s largest concert promoter, Live Nation, is ditching Ticketmaster to build its own ticketing system. Live Nation may not be as soul-crushingly evil as Ticketmaster—we hear they issue refunds!—but their goal in breaking away is to squeeze more profit from customers by hawking “additional merchandise.”