Data Recovery Corp Invents Terms To Convince You Your Hard Drive Is Broken

Data Recovery Corp Invents Terms To Convince You Your Hard Drive Is Broken

Fox 11 News in LA went undercover with an intentionally damaged hard drive to find out whether online complaints about Data Recovery Corp, Inc. were true. Can you guess what the result was?

CompUSA Says They'll Make Sure Your TAP Service Is Honored

CompUSA Says They'll Make Sure Your TAP Service Is Honored

Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader’s tale of TAP woe. Lonny writes,

This HP Customer Service Rep Thinks He's A Genteel Salesman

This HP Customer Service Rep Thinks He's A Genteel Salesman

A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn’t, of course, but that didn’t stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today?

Denver TV Station Tests Computer Repair Techs

Denver TV Station Tests Computer Repair Techs

A Denver TV crew unseated a RAM chip and then took it to seven different repair centers for a diagnosis. The resulting displays of incompetence were pretty evenly distributed, with two Best Buy Geek Squads, one Circuit City Firedog, and one locally owned repair center (CTI) all failing miserably (“It’s the motherboard!” they each said). Of the three locations that correctly diagnosed and fixed the problem, Action Computers charged $50, Geek Squad charged $30, and the Firedog tech who hands-down won the challenge “reinstalled the memory cards in less than two minutes, free of charge.”