Frustrated Customer Hacks Into DSL Website, Fixes Own Customer Service Issues, Is Thanked By Company Bigwig

Frustrated Customer Hacks Into DSL Website, Fixes Own Customer Service Issues, Is Thanked By Company Bigwig

When three months of phone calls and a $44 fee still didn’t result in the name change he’d requested on his DSL account, Aussie techie Douglas decided to hop onto the website’s customer portal and fix it himself using a Firebug plug-in. Since the site was extremely poorly engineered and he is a smartypants, he found it ridiculously easy to achieve. When he proudly posted the story to a programming blog, the DSL company wrote in to congratulate him.