They’re making a list and checking it twice, and you’re about to find out who’s naughty and nice. Get it? Because Consumer Reports is coming to town? Or rather, it’s issued its annual list of the companies it considers to be bad little boys and girls and those who are to be held up as examples to the rest of’em. Let’s get to it [cue gleeful rubbing together of hands]! [More]
Reader Ziemowit has a good point. Some big box stores loudly proclaim their “PRICE GUARANTEE” signs but then actually do some stuff that make them irrelevant. The guarantee is supposed to be that they will match any competitor’s price. But when you have a number of manufacturers making products with packaging and SKUs just for that one retailer, then you can’t do a price guarantee because no one else carries that specific model. If you can’t find the same product at another store, you can’t match the price. Zing! [More]
Mike didn’t say what it was he ordered from CompUSA’s Amazon store, but it must not have been a box of air, because that’s what he says he received and he’s angry about it. [More]
Waiting for a rebate from TigerDirect? Good luck with that. In a suit filed last Friday, Florida Attorney General Bill McCollum is charging the company with, among other things, promising customers that rebates would arrive in about 8-10 weeks of submission, when in fact “a vast number of customers experienced delays ranging from one to more than eight months, before receiving their promised rebates, if at all.” The suit also charges TigerDirect with engaging in “deceptive and unfair trade practices.”
Systemax, the company behind Tiger Direct (and the buyer of CompUSA’s remains when it went out of business over a year ago) has announced it plans to buy the Circuit City e-commerce business for $6.5 million cash plus a share of the revenue over a 30 month period.
Wired is reporting that there are about 30 CompUSA stores — run by the folks behind TigerDirect. CompUSA cannot be killed! It will rise again!
Your worst suspicions have been confirmed, the liquidator that ran the notoriously awful CompUSA liquidation (they actually raised prices, click here to see a photo) is conducting the liquidation of 155 Circuit City stores.
Assurant Solutions, the company that’s supposed to be honoring any outstanding TAP agreements with former CompUSA customers, likes to refuse service for arbitrary reasons. Luckily for TAP-holders, CompUSA has said it will honor any TAP agreements if Assurant doesn’t. The guy with the broken laptop wrote back to let us know that CompUSA indeed came through for him after every attempt he made with Assurant ended in rejection.
Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader’s tale of TAP woe. Lonny writes,
(Update: The new CompUSA contacted us to say they will make sure all TAP agreements from the previous incarnation of the company are properly honored.) Remember when CompUSA shut down? Before it emerged from its ashes to fill my inbox with daily email circulars, it announced that Assurant Solutions, the company that underwrote its Technology Assurant Plan (TAP) extended-warranty service, would be honoring all remaining TAP agreements. Now a Consumerist reader, Tom, has a problem with the power cable on his laptop, and Assurant Solutions says they won’t replace the frayed cable: “[The CSR] tells me that he is unable to help me any further since the damage isn’t accidental.” Apparently “honoring” means “we’ll take your calls, but turn you down.”
Joe was browsing through his CompUSA catalog and noticed a good deal on a video card, but when he tried to order it he was told that it was a misprint and that CompUSA wouldn’t be honoring the advertised price.
This is Round 37 in our Worst Company in America contest, Best Buy vs CompUSA!
Inside, readers comments from previous rounds on why they hate each company…
TigerDirect bought CompUSA, and just announced a grand re-opening of 15 stores and the regular opening of one store.
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry’s Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year.
Reader and blogger John writes in to let us know that not only is CompUSA selling a broken Sony DVD player for $179.98 (that’s 40% off the sticker price,) they also have the above-picture completely %$#@ing broken LCD for only $100.
CompUSA is selling a broken Sony DVD player for $179.98—that’s 40% off the sticker price! The Wife over at Bastion of Mediocrity noticed that the sticker also reads: “Defective,” “Does Not Work,” “As Is.”