Kaleb had a basic question for Dish Network, so he logged on to their customer service chat to, well, chat to a company representative about it. Something strange happened during a lull in the conversation, though, and Kaleb isn’t quite sure what to think about it. Is it friendly or creepy? We weren’t sure, either, and submit his chat log to the Consumerist readership for your judgement. [More]
compliments
Verizon Already Has Too Many Compliments, Doesn't Need Yours
By 3.25.10
Dave wanted to leave a compliment for a an especially helpful Verizon customer service representative. However, Verizon’s own system thwarted his good deed: Verizon’s customer service compliment line has a full voicemail box and can’t accept any more praise. [More]
World's Most Conscientious Customer Completes Botched Software Purchase Over A Year Later
By 11.19.08
I just wanted to pass along a story of a truly honest customer.
Nintendo Repairs Out-Of-Warranty Wii In One Day, For Free
By 9.12.08
I have a first generation Nintendo Wii and I recently bought the game Boom Blox for it. When I put the game in to start playing it would often lock up at the health warning screen and I would have to restart my Wii by unplugging it since no other method would work.
One Laptop Per Child Has Good Customer Service
By 11.14.07
We opened the following email with trepidation, thinking it might be a horrible customer service story about a charity.
UPDATE: Apple Will Sell You A Computer If You've Got Too Many Gift Cards!
By 3.8.07
Remember Charlie? She couldn’t buy a computer from Apple because they wouldn’t accept more than 4 gift cards in one transaction over the phone or on the website. Charlie lives 3 hours away from the nearest Apple store, and the product she wanted to buy wasn’t available in the store anyway. Hardly worth a 6 hour commute!
