Dave wanted to leave a compliment for a an especially helpful Verizon customer service representative. However, Verizon’s own system thwarted his good deed: Verizon’s customer service compliment line has a full voicemail box and can’t accept any more praise. [More]
I just wanted to pass along a story of a truly honest customer.
I have a first generation Nintendo Wii and I recently bought the game Boom Blox for it. When I put the game in to start playing it would often lock up at the health warning screen and I would have to restart my Wii by unplugging it since no other method would work.
We opened the following email with trepidation, thinking it might be a horrible customer service story about a charity.
Remember Charlie? She couldn’t buy a computer from Apple because they wouldn’t accept more than 4 gift cards in one transaction over the phone or on the website. Charlie lives 3 hours away from the nearest Apple store, and the product she wanted to buy wasn’t available in the store anyway. Hardly worth a 6 hour commute!