A Workaround For DirecTV's 50 Show DVR Limit

A Workaround For DirecTV's 50 Show DVR Limit

Reader Paul is pissed because he found out that DirecTV’s DVR will only let you schedule 50 shows to record and watched. Having more than one person in his house, he hit this limit pretty fast. So how can you record more than 50 shows on the DirecTV in-house brand DVR? One thing you can do is use the enhanced search function with “boolean operations.” [More]

Verizon Makes Online Chat Just As Crappy As Calling In

Verizon Makes Online Chat Just As Crappy As Calling In

Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you’re not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there’s silence on the other end because there’s no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: [More]

Mercedes-Benz Repos The Car You Just Bought

Mercedes-Benz Repos The Car You Just Bought

Edward leased a Mercedes-Benz, only to wake up two weeks later to a tow truck taking it away. It was the repo man. And when he comes, he doesn’t leave empty-handed. [More]

Imagine Being Deaf And Only "Breaking Bad's" Season Finale Isn't Subtitled On Netflix Streaming

Imagine Being Deaf And Only "Breaking Bad's" Season Finale Isn't Subtitled On Netflix Streaming

Imagine watching the first season of Breaking Bad, getting hooked, and then all of a sudden the last 10 minutes of the season finale are cut off. You have no idea how it ends. You’d be all like, what is this, The Sopranos? That’s similar to what happened to Patrick. He’s hearing-impaired and enjoyed watching Breaking Bad on Netflix Instant Streaming with subtitles. That is, until he got to the season finale, which had no subtitles. Netflix doesn’t offer Patrick much of a way to make his voice heard, so he’s writing here. [More]

Update: Comcast Sends You To Collections For Bill You Already Paid

Update: Comcast Sends You To Collections For Bill You Already Paid

Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction. [More]

The Repo Man Always Rings Never

The Repo Man Always Rings Never

Tim fell behind on his car payments, then made one big payment to get all caught up. The next day, Hyundai Motor Finance Company repossessed his car. [More]

Buying Sears Refrigerator Ends In Gnashed Teeth

Buying Sears Refrigerator Ends In Gnashed Teeth

Remember when stuff just worked? You bought it, brought it home, and it diligently performed its advertised function? Me neither, but suposedly there was a bygone era where products were made to last, instead made to break. In any event, we’re certainly not in those times now, and Jeff’s tale of trying to buy a simple refrigerator from Sears is proof positive. [More]

Comcast Sends You To Collections For Bill You Already Paid

Comcast Sends You To Collections For Bill You Already Paid

Bruce cut the cord with Comcast and returned all his gear. It looks like the right hand didn’t know what the left was doing, as Comcast has now sent him to collections for a bill that he already paid. [More]

Recession Horror Stories: AMC Theater Stops Giving Out ICEE Straws

Recession Horror Stories: AMC Theater Stops Giving Out ICEE Straws

In a sad sign of the times, reader “Strawless” says that his local AMC Theater isn’t giving out spoon straws with ICEEs anymore. They say they’re too expensive and you’ll have to make do with a regular straw. The theater is still happy to sell you a popcorn, coke and ICEE for $20, but that’s no longer enough to subsidize shipments of the specialized straws. [More]

Complain To Companies, Get Free Stuff

Complain To Companies, Get Free Stuff

When you buy a product that lets you down, you can either stew in bitterness or direct your frustration toward a productive end — whining to the company that wronged you. Zipping off a quick complaint email or phone call can often yield surprising results. [More]

Alienware Laptop "Fixed" With Black Marker, Food Crumbs

Alienware Laptop "Fixed" With Black Marker, Food Crumbs

Jeremy’s 3D Alienware gaming laptop from Dell hasn’t worked right from its first bootup. It had blue screens of death and the video card needed swapping out. Then when he sent it in for repairs, he got it back with food crumbs between the keys. The side panel was also cracked, and someone had tried to hide the crack by coloring it in with black marker. [More]

How About Some Customer Service, Cricket? Response: Chirp… Chirp…

How About Some Customer Service, Cricket? Response: Chirp… Chirp…

Cricket is perfectly capable of selling reader skokieguy a smartphone for several hundred dollars, but when it comes time to replace his defective battery for free under warranty, all of a sudden they become powerless. [More]

Sears Is Really Bad At Delivering Tractor

Sears Is Really Bad At Delivering Tractor

Peter has paid for a Sears Craftsman Lawn Tractor, twice, and two and half weeks later it hasn’t been delivered. He’s gone through the phone gamut, the blame tossing, and the broken promises. With his grass 10 inches high, he just wants his tractor so he can mow his lawn. [More]

When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off

When Asked If They Care About The Customer, AT&T Rep Allegedly Curses Customer Off

After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver “Does anyone at AT&T care about the customer?” Allegedly, she heard back “**** you,” a laugh, and someone saying, “she can call all she wants, she’ll never get through.” [More]

Pizza Flyer Stuck In Door 5 Inches Above "No Soliciting" Sticker

Pizza Flyer Stuck In Door 5 Inches Above "No Soliciting" Sticker

SJ has been battling door-to-door salesmen and flyer stuffers in his neighborhood for years. After getting fed up, the block held a powwow and everyone decided to get “No Soliciting” stickers to put on the doors. Yet the flyers still keep cropping up. Here is a recent picture SJ took of his door, with a flyer for “Shiraz Pizza” stuffed in it, right above the “No Soliciting” sticker. He diagrammed and labeled it to make it easier to understand, and sent it to the pizza parlor along with a complaint letter. [More]

Orlando Shell Station Charges $5.59/Gallon, Shocking Drivers

Orlando Shell Station Charges $5.59/Gallon, Shocking Drivers

Gas prices are high, but $5.59 a gallon? That’s what drivers pulling up to a Shell station at in Orlando, FL are paying. They say they don’t find out what the price is until they get their receipt. Talk about Shell-shock. [More]

National Rents You Car At Non-Existent Turkish
Office

National Rents You Car At Non-Existent Turkish Office

NYT’s Frugal Traveler has a funny story about how he reserved a car from the National car rental company for while traveling through Turkey. When he showed up at the rental office, there was no office and the address was non-existent. [More]

"I Don't Doubt It" Is BofA's Response To You Saying They
Transferred You To Foot Fetish Phone Line

"I Don't Doubt It" Is BofA's Response To You Saying They Transferred You To Foot Fetish Phone Line

When David tried to report some fraudulent activity on his debit card, Bank of America transferred his call to a 1-900 type phone line that specialized in feet-related activities. [More]