Ford Recalls Nearly 445K Vehicles For Power Steering Failure, Fuel Leak Issues

Ford Recalls Nearly 445K Vehicles For Power Steering Failure, Fuel Leak Issues

Ford Motor Company issued two new recalls Wednesday covering nearly 445,000 vehicles after receiving numerous complaint and incident reports, including at least four accidents related to loss of power steering and high underbody temperatures. [More]


FTC Puts A Stop To Three Debt Collection Operations Using Threatening Text Messages, Robocalls

For the most part, we can’t say many glowing things about the debt collection industry that has, in the past, been known for using a litany of abusive and deceptive practices to pry money from consumers. Three such companies will no longer be bothering people after the Federal Trade Commission temporarily shut down the operations for engaging in nearly all of the hallmarks of shady collectors: threatening lawsuits or arrest, impersonating law enforcement and government officials and illegally contacting supposed debtors. [More]

PayPal Must Pay $25M In Refunds, Penalties For Illegally Signing Customers Up For Online Credit Product

PayPal Must Pay $25M In Refunds, Penalties For Illegally Signing Customers Up For Online Credit Product

The Consumer Financial Protection Bureau alleges that online payment platform PayPal signed up customers for PayPal credit accounts without authorization, forced customers to use this credit line instead of their preferred payment methods, and failed to address disputes. As a result, PayPal will pay a total of $25 million in refunds and penalties. [More]

Children’s Cancer Fund of America Inc. is one of four cancer charities charged with allegedly perpetrating a scheme to bilk consumers out of millions of dollars.

4 Cancer Charities Accused Of Swindling Donors Out Of $187 Million

Federal regulators, state officials and prosecutors and law enforcement officers from all 50 states and the District of Columbia partnered today to charge four cancer charities and their operators for running a scheme that swindle consumers out of $187 million in charitable donations. Two of the charities have agreed to settle the charges and dissolve their businesses, while two other plan to fight the charges in court. [More]

The groups contend that the YouTube Kids app search function shows inappropriate material for children.

YouTube Kids Accused Of Running Beer Ads, Crotch-Grabbing Lessons, Wine-Tasting Tips

Since Google launched the YouTube Kids app in February, the service has come under fire from consumer advocates for its advertising practices. Now, instead of focusing on the commercials shown through the service, several of those same groups are raising concerns with federal regulators over what they call disturbing and potentially harmful content for young children to view. [More]

SEC Charges Current, Former Executives Of For-Profit Chain ITT Educational Services With Fraud

SEC Charges Current, Former Executives Of For-Profit Chain ITT Educational Services With Fraud

Back in September ITT Educational Services – the operator of for-profit college chain ITT Technical Institute – revealed it was facing increased scrutiny by several government agencies. That scrutiny turned to action this week as the Securities and Exchange Commission filed fraud charges against current and former executives with the company for their part in concealing problems with company-run student loan programs. [More]


Mortgage Servicer Must Refund Consumers $48M For Array Of Deceptive Practices

Every once in a while government agencies team up to take down unscrupulous operations that prey on financially vulnerable consumers. Such was the case this week when the Consumer Financial Protection Bureau and the Federal Trade Commission took action against a mortgage servicer that engaged in a assortment of deceptive practices often resulting in consumers losing their homes. [More]

(Van Swearington)

NHTSA Reviewing Petition To Open Investigation Into Ford Vehicle Lighting Issues

The National Highway Traffic Safety Administration opened and closed an investigation into lighting issues in several models of Ford vehicles back in 2008 without demanding a recall. That decision apparently isn’t sitting well with a consumer group that has petitioned the agency to reopen the case after receiving additional complaints. [More]

The marketer of products such as Snuggies and Magic Mesh door covers must pay $8 million to settle charges of deceiving consumers.

Marketer Of Snuggies, Perfect Brownie Pans, Others Must Pay $8M For Allegedly Deceiving Consumers

The marketer of popular “as-seen-on-TV” products such as Snuggies, Magic Mesh door covers and Perfect Brownie Pans must pay $8 million to resolve federal and state charges it deceived consumers with promises of buy-one-get-one-free promotions and then charged exorbitant fees for processing and handling, nearly doubling the cost of the products. [More]

Consumers Lost $1.7B To Scams In 2014, Imposter Crimes On The Rise

Consumers Lost $1.7B To Scams In 2014, Imposter Crimes On The Rise

For the 15th consecutive year, identity theft topped the Federal Trade Commission’s list of top consumer complaints. But its reign could be coming to an end following a significant increase in the number of scams in which con artists impersonating government agents and law enforcement personnel part consumers from their money.


Feds & NY Attorney General Team Up To Sue Abusive Debt Collectors

Just like one of those action movies where a federal agent gets paired up with a small-town sheriff who knows all the bad guys in the area, the Federal Trade Commission has brought its crackdown on abusive debt collectors to New York and partnered with the Empire State’s attorney general to shut down a pair of unsavory operators. [More]

(Mike Mozart)

Privacy Advocates Call For Investigation Into Samsung Smart TVs

Samsung’s Smart TVs have come under scrutiny recently after people learned the company’s privacy policy hinted that things we say within earshot of our televisions may be recorded and uploaded to third-party transcription services. While executives for the company have worked to calm people’s fears, a privacy group is now asked federal regulators to take a look into the matter. [More]

(Alan Cleaver)

FTC Files Lawsuit To Shut Down Deceptive Payday Loan Debt Relief Operation

It’s probably safe to assume that consumers stuck in the payday loan debt-trap have enough financial issues without being deceived by a company promising to make their debts disappear. There may be one less unsavory debt relief company around after the Federal Trade Commission sued to stop an operation that targeted millions of consumers. [More]

MelApp is one of two melanoma detection apps that came under scrutiny by the FTC.

Feds Warn: These Melanoma Detection Apps Aren’t Supported By Scientific Evidence

Early detection of cancer can help save lives and make treatment easier, so the idea of mobile app that can spot possible skin might seem like a godsend… if there were any science to back it up. [More]

U.S. Airlines Were Tardy, Bumped More Passengers And Lost A Bunch Of Bags In 2014


There’s bad news, and then there’s the slightly less bad news: In 2014, passengers suffered as airlines were on-time less often, lost bags at a higher rate and bumped more people than the year before. But at least airlines canceled fewer flights, and there were fewer lengthy delays leaving travelers stranded on the tarmac, so there’s that. [More]

(Karen Chappell)

Mortgage Relief Pitchmen Settle FTC Charges Of Deceiving Consumers, Collecting Illegal Fees

When seeking to refinance or modify a home loan, consumer advocates urge consumers to seek assistance from professionals that have no financial stake in the outcome. However, that doesn’t appear to be the case for a group of pitchmen who have agreed to settle Federal Trade Commission charges they conned consumers into paying hefty fees for worthless mortgage relief services. [More]

(David Transier)

Mechanics Say American Airlines Pressured Them To Commit Maintenance Fraud

Six months after the Federal Aviation Administration levied a fine against Southwest Airlines for safety violations related to airplane repairs, the agency announced it was investigating similar issues with American Airlines Group after mechanics filed a series of whistleblower complaints and a lawsuit alleging managers for the airline breached FAA rules in order to aid its merger and get planes on the tarmac. [More]


Do Funny Consumer Complaints Lead To Better Results Or Just Hurt Your Case?

A bad consumer experience can result in a lot of anger, perhaps even rage, toward the offender. For some people, the healthiest way to direct that fury is to have a sense of humor about what happened while still trying to get across the message that they were wronged. While slapping an ironic grin on your vitriol might preempt your punching the wall (or someone else) in frustration, is it any more effective than a dry and humorless complaint? [More]