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    • surprises

      Psht, Bank Of America Doesn't Need Your Consent To Give You A Credit Card

      Hector didn't know whether or not he was going to accept Bank of America's offer of a new credit card with a $3,500 limit, so the bank made his decision easy by issuing the card without his permission. When Hector discovered the surprise credit line, he called Bank of America with two requests: explain how they could open a new account without his consent, and keep the account open until he could figure out the new line's impact on his credit score. Of course, without a peep, Bank of America immediately canceled the new credit card, leaving Hector wondering what might happen to his credit score... More »

      4:15 PM on Mon Jun 29 2009
      By Carey
      0 views, 68 comments

      Most discussed JGKojak: The sooner we all boycott the ridiculous sham that is the FICO score the better. Wanna buy a house? Make the more »

    • success stories

      EECB Convinces Jiffy Lube To Pay For Repairs After Damaging Car

      Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison's mechanic said that Jiffy Lube's attempted transmission fluid flush could have caused "catastrophic car damage" if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes. More »

      12:00 PM on Sat Jun 27 2009
      By Carey
      0 views, 42 comments

      Most discussed Megan Squier: My husband worked as a mechanic before he went to college and here are some basic tips about transmissions for more »

    • shipping

      Why Does The UPS Store Ship Packages With FedEx?

      Alex shipped two packages to San Francisco from the UPS store in Boston. One was delivered, the other wasn't—until without any explanation or notification, it arrived back at Alex's house in Boston on a FedEx truck. Huh? More »

      12:00 PM on Sun Jun 14 2009
      By Carey
      0 views, 64 comments

    • washington mutual

      WaMu Saddles Credit Card Theft Victim With Thousands In Fraudulent Charges

      Someone stole reader A's WaMu credit card number and racked up thousands in fraudulent charges, and now WaMu wants A to pay for it. The fraudsters also made a PIN request for a cash advance over the phone, and WaMu said that phonecall orginated from A's parents house. Because of this, which A says is impossible, WaMu demands A be responsible for the charges. He's written letters and called executive customer service and it's gotten him nowhere. His crappy story, inside... More »

      8:19 AM on Wed Jun 10 2009
      By Ben Popken
      0 views, 91 comments

      Most discussed Cocoa Vanilla: Banks generally use 800 numbers which would allow them to see the ANI - the actual BILLED phone number. Caller more »

    • repossession

      Repo Man: Borked Chrysler Site Can't Take Your Money, But Can Rack Up Late Fees

      Late last Thursday night, two guys rang reader Sean's doorbell and asked if he'd like to get anything out of his 2007 Jeep Compass before they repossessed it. Since then, Sean has tried to get current on his payments, but Chrysler's web site snafus have kept him from getting the cash to Chrysler, which won't let him get his car back unless he forks over hundreds of dollars in fees. Oy. Sean's story, inside.. More »

      10:23 AM on Wed Jun 3 2009
      By Phil Villarreal
      0 views, 95 comments

      Most discussed missy070203: sounds more like if someone actually kept a ledger balance in their checking account they would have seen that they more »

    • dell hell

      This Certified Refurbished Dell Laptop Comes With Large Scratches And A Pirated Copy Of Microsoft Office

      Ever wonder if "certified refurbished" is just corporate doublespeak for "not entirely broken crap?" Well, at Dell, it is! The refurbished Dell Studio Joseph bought as a gift for his father-in-law arrived with large scratches and a CD-R in the optical drive containing a pirated copy of Microsoft Office. Dell's response? They're willing to take back the laptop and waive the restocking fee, but that's it. More »

      2:00 PM on Sat May 30 2009
      By Carey
      0 views, 166 comments

      Most discussed Mike Kosten: Tht's wht y gt fr bng chp nd byng rfrb s gft. Frm th tn f yr vc more »

    • complaints

      Honda Owners Say Brakes Are Made Of Worthlessness — Honda Hasn't Responded

      While it's OK for messages from top-secret government agencies to self destruct, that's not the case for car brakes. But more than 200 owners of 2008 and 2009 Accords have complained that keeping their brakes in working condition has proven to be a mission impossible. More »

      12:36 AM on Tue May 26 2009
      By Phil Villarreal
      0 views, 94 comments

      Most discussed crazyasianman: sad that toyota and honda have lost a bit of their reputation as making bulletproof cars, wonder how much of more »

    • fire

      HP Calls About Pants Burnin' Laptop

      HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us.... More »

      2:20 PM on Thu May 21 2009
      By Ben Popken
      0 views, 70 comments

      Most discussed calquist: My Toshiba got insanely hot to the point that I would put icepacks under it. Turns out it was just more »

    • followups

      "60 Days Notice Required Before Dying" Landlord Loses Appeal

      The sun has set for Sun Harbour Apartments in their attempt to steal money from a dead man's family. Court documents obtained by Consumerist indicated the landlords recently lost their appeal in a case where they tried to charge the estate of the late Arthur Zissenfor the 3 months left on the man's lease, as well as taking his security deposit. The apartment complex have a 60 days advance notice required before vacating the premises policy and not even a swoosh of The Reaper's scythe could break it, Sun Harbor believed, erroneously. Inside, the local newscast from when the case first went to court. More »

      12:34 PM on Thu May 21 2009
      By Ben Popken
      0 views, 68 comments

      Most discussed krom: Apartment complex management agencies are the worst scum of the universe. Worse than lawyers. (OK, maybe not misogynist late-night-commercial divorce more »

    • fire

      HP Adapter Catches Fire, Burns Pants, Execs Ignore

      UPDATE: HP Calls About Pants Burnin' Laptop

      Pants pants, burning bright, in my house in the night, thanks to a malfunctioning power adapter for the HP dv2845se. It's no Blake but it is what happened to reader Jillian Madison. While she was using her laptop, her adapter started sparking and burst into flames, burning a hole in her pants and causing a welt on her legs. Now, after dozens of phone calls and emails to HP executive support and HP executives, and 6 weeks of waiting, she hasn't heard a thing back from HP, though she says some reps have given her an earful of rudeness. More »

      11:34 AM on Tue May 19 2009
      By Ben Popken
      0 views, 82 comments

    • travel

      Delta Can't Be Bothered To Sell The Obese Two Adjoining Seats

      Evan's on the large side and wants to buy two adjoining seats, but Delta doesn't seem to care whether or not he inconveniences other passengers. The airline won't assign two seats to the same passenger name, and if he buys a second seat under a different name, it won't necessarily adjoin the first. Delta also warned that "they will give [his] second seat away if they need it, even if [he] paid for it." One agent thought he had a solution, but it was going to cost Evan $200 more than Delta's online fares. More »

      6:00 PM on Sun May 17 2009
      By Carey
      0 views, 202 comments

      Most discussed Go Pug Yourself: It sucks that the dude couldn't buy the seats he wanted but the dude needs to realize that not all more »

    • limousines

      Blessed Limo Provides Hellish Prom Service

      Who wouldn't want to start their prom by watching a stretch limo cruise down their street an hour and a half late before crashing into their parent's car? Apparently a bunch of high school students in Washington state, that's who. And they're not the only ones angry that they booked with Blessed Limo. The notorious local operator apparently has a knack for showing up late and then stranding kids at prom. Complaining to state authorities only goes so far because these guys don't even bother with bureaucratic backaches like "operating licenses." More »

      12:00 PM on Sat May 16 2009
      By Carey
      0 views, 75 comments

      Most discussed mariospants: I must be an odd duck out: I've always hated stretch limos. The long-wheelbase regular 4-5 passenger "limos" I can more »

    • auto warranties

      U.S. Fidelis Hires Former Attorney General Ashcroft's Law Firm

      U.S. Fidelis, the auto warranty company that's currently being investigated by 40 state attorneys general for questionable business practices, has hired the law firm headed by former U.S. Attorney General John Ashcroft. The firm won't represent the company in litigation, but is supposed to provide an internal review of their practices. They'll also provide draping cloths for any immodest statuary, and wiretap kits for employees of interest. Hey, it's hard to do topical humor on someone who's been out of office for 4 years.

      "U.S. Fidelis hires Ashcroft firm" [St. Louis Business Journal]

      1:16 PM on Thu May 14 2009
      By Chris Walters
      0 views, 52 comments

      Most discussed HiPwr: I guess the reference to the wire taps is with regard to the Patriot Act that our current president voted more »

    • verizon

      Verizon Loses The Broken Phone You Returned, Suspends Your Service

      Luis dropped his busted LG EnV in the mail at the end of last year and tracked its progress as FedEx delivered the package to Verizon. Verizon, apparently unfamiliar with tracking numbers, doesn't believe that Luis ever returned the phone, and insists that they're owed a $320 replacement fee. Luis disputed the charge, but rather than investigate his claim, Verizon decided it would be easier to suspend his service. Now they want Luis—a customer of seven years who pays over $350 across six phone lines each month—to pay another $15 to reconnect the service they should never have disconnected in the first place. He writes: More »

      2:00 PM on Sun May 10 2009
      By Carey
      0 views, 77 comments

      Most discussed sven.kirk: About the fedex tracking number? Above, it said that Luis had the tracking number. But later, we are told the more »

    • surprise

      Comcast Lowers Your Bill, Then Charges Early Termination Fee

      Comcast agreed to lower reader O.'s monthly cable bill to $40, but they didn't warn him that the new, lower price would come with a hefty $150 early termination fee. O. could barely afford Comcast's service before, and wouldn't have agreed to the lower fee if he knew about the surprise fee. Comcast is telling him that he has no choice but to pay, and won't even let him return to his previous plan. More »

      12:00 PM on Sun May 10 2009
      By Carey
      0 views, 82 comments

      Most discussed erikislame: Uhm, read the contracts you sign like a grown-up? I agree w the consumerist when they say that you should more »

    • above and beyond

      Pinkberry Apologizes For Website Error By Offering To Shower Your Office With Freebies

      To thank Kelly for pointing out an error on their website, Pinkberry offered to come to her office bearing "a few yogurts and toppings for some of the hard working people that you work with." What error could prompt such an over-the-top apology? Kelly tried to visit two separate Pinkberry locations at 11:30 a.m., which Pinkberry's website lists as the store's opening time. But! The store's don't open until *gasp* noon! More »

      6:00 PM on Sat May 9 2009
      By Carey
      0 views, 59 comments

      Most discussed BertMask: "Miss California"? What the hell does this have to do with Pinkberry? more »

    • complaints

      Hey Skype, If You're Going To Sell Other People's Numbers, At Least Have A Customer Service Department

      George's outgoing Skype calls properly display his SkypeIn number, but if anyone tries to call him back, they're connected the number's rightful owner, a nice old woman in Raleigh, NC. George wants to know why Skype sold him someone else's number, but the internet telecom apparently doesn't pay anyone to answer their phones. More »

      10:00 AM on Sat May 9 2009
      By Carey
      0 views, 49 comments

      Most discussed FilippoNubular: I don't care how much you save immediately, why do people pay money into on going services that don't have more »

    • proflowers

      Save Money On ProFlowers Roses, Re-Gift Last Week's Flowers Instead

      Why pay for ProFlowers when you can get the same effect by dumpster diving for old arrangements that look just as good? Our reader Hakoken3 paid ProFlowers $92 so they'd deliver 18 roses to his girlfriend this morning on her birthday. He paid extra to ensure that the roses would be delivered by noon, and at 12:01 they showed up. Unfortunately, they were so wilted and near-death that they looked like hand-me-down flowers that some luckier person had thrown out. More »

      4:37 PM on Fri May 8 2009
      By Chris Walters
      0 views, 57 comments

      Most discussed wildhare: Has anyone ever tried teleflora.com? I just ordered some for my mom, their methodology uses a nearby florist to fill the more »

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    • 1-18 of 1547 for "Complaints"

    New York, 11:00 PM
    Sun Jul 5
    6 posts in the last 24 hours

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