For many low-income consumers, tax time provides an opportunity to catch up on bills and get back on track financially. Unfortunately, there are unscrupulous companies out there that aim to make money of these same consumers by pointing them in the direction of high-cost tax-refund-anticipation loans. That appears to be the case for the owner of New Mexico-based H&R Block franchises and a tax-time loan company operating an alleged illegal tax-refund scheme. [More]
The Federal Trade Commission continued its crackdown of deceptive mortgage relief companies this week as a federal court granted the agency’s request to temporarily halt a Los Angeles-based company that charged consumers excessive upfront fees for services they never performed. [More]
We Consumerist bloggers just love those stories of reader complaints that are generously solved by customer service before we even get around to posting the gripes.
Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.
According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.
How hard should you have to work to pay your bills? No, not to make enough money to pay your bills, but to actually give your money to someone else? Reader Matt has been trying to convince Capital One to take his money for several months now. They’re not taking his money, or his calls, but they are willing to send him to collections! Check out his story, inside.
Eager to prevent another snakesonablog style sleepy tech debacle, a Comcast rep contacted us about the unwelcomlingly amorous cable installer. She says:
It’s expected that Comcast cable installs are both late and flawed, but Andrew W’s friend adds a new wrinkle: unwelcome love advances.
If you’re looking to join the newly minted class action against Cingular, you might want to turn that shredder off. A customer was seeking to replace the billing records he had shredded, in order to prepare to join the suit, and called up the cellphone company.
Just like us, radnauseum is sick of myspace and wants off the Similac merry-go-round. He’s being trying to cancel for three days now, with no success. Which is odd because we too, after clicking all the right cancellation buttons, never got that email in our inbox to let us remove our profile. He pursued further and emailed asking to please please let him leave. They said sure, but first you have to send us an arts & crafts project, like so:
Gothamgal purchased an iPod from Best Buy, along with the product replacement plan. Times passes, product needs replacing. Best Buy says, “no problem, bring it on down.”
Two days ago, a Texan walked into his local Time Warner office, dumped his cable box on their counter and announced he was cancelling his service.
It all depends on what your definition of, “is a receipt,” is.
s automatic complaint-letter generator which simplifies and enliven your grievance submission process, an internet relic from 1996.
revealing intriguing trends in the various ways airlines screwed up last year.
Like most gay aerobic instructors/writers of musical theater, Joel Derfner doesn’t need any damn receipts for his batteries. Duane Reed, as it turns out, doesn’t need want his pink slips in return.