CFPB, Navajo Nation Team Up To Put An End To Tax Scheme Targeting Low-Income Consumers

CFPB, Navajo Nation Team Up To Put An End To Tax Scheme Targeting Low-Income Consumers

For many low-income consumers, tax time provides an opportunity to catch up on bills and get back on track financially. Unfortunately, there are unscrupulous companies out there that aim to make money of these same consumers by pointing them in the direction of high-cost tax-refund-anticipation loans. That appears to be the case for the owner of New Mexico-based H&R Block franchises and a tax-time loan company operating an alleged illegal tax-refund scheme.   [More]

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FTC Temporarily Halts Deceptive Practices Of Mortgage Relief Operation

The Federal Trade Commission continued its crackdown of deceptive mortgage relief companies this week as a federal court granted the agency’s request to temporarily halt a Los Angeles-based company that charged consumers excessive upfront fees for services they never performed. [More]

Reader Gets Free HBO, Cinemax And Showtime For Suffering Internet Outage

Reader Gets Free HBO, Cinemax And Showtime For Suffering Internet Outage

We Consumerist bloggers just love those stories of reader complaints that are generously solved by customer service before we even get around to posting the gripes.

Facebook Twice Feared Letting Angel Tread Its Network, Changed Its Heart

Facebook Twice Feared Letting Angel Tread Its Network, Changed Its Heart

If you think 20th Century Fox was cruel to Dark Angel, canceling the show after just two seasons, get a load of what Facebook did to Dark Angel. Not the show, the person. Yes, there’s a guy out there who legally changed his name to Dark Angel. And on top of the gloom of instilling massive disappointment in everyone who meets him hoping he’ll be Jessica Alba, Dark Angel was deemed too fake of a name by the Facebook cops. So they booted his account twice.

UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay

UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay

Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.

Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels

Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels

According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.

Capital One All Hassle Credit Card

Capital One All Hassle Credit Card

How hard should you have to work to pay your bills? No, not to make enough money to pay your bills, but to actually give your money to someone else? Reader Matt has been trying to convince Capital One to take his money for several months now. They’re not taking his money, or his calls, but they are willing to send him to collections! Check out his story, inside.

UPDATE: Comcast Tech Fails Installing Cable to Customer’s Heart

UPDATE: Comcast Tech Fails Installing Cable to Customer’s Heart

Eager to prevent another snakesonablog style sleepy tech debacle, a Comcast rep contacted us about the unwelcomlingly amorous cable installer. She says:

Comcast Tech Fails Installing Cable to Customer’s Heart

Comcast Tech Fails Installing Cable to Customer’s Heart

It’s expected that Comcast cable installs are both late and flawed, but Andrew W’s friend adds a new wrinkle: unwelcome love advances.

Cingular Customer Denied Access To Billing Records

Cingular Customer Denied Access To Billing Records

If you’re looking to join the newly minted class action against Cingular, you might want to turn that shredder off. A customer was seeking to replace the billing records he had shredded, in order to prepare to join the suit, and called up the cellphone company.

Myspace Unwilling to Accept Breakup

Myspace Unwilling to Accept Breakup

Just like us, radnauseum is sick of myspace and wants off the Similac merry-go-round. He’s being trying to cancel for three days now, with no success. Which is odd because we too, after clicking all the right cancellation buttons, never got that email in our inbox to let us remove our profile. He pursued further and emailed asking to please please let him leave. They said sure, but first you have to send us an arts & crafts project, like so:

How Many Tales of iPod Can We Tell? Best Buy Adds One More…

How Many Tales of iPod Can We Tell? Best Buy Adds One More…

Gothamgal purchased an iPod from Best Buy, along with the product replacement plan. Times passes, product needs replacing. Best Buy says, “no problem, bring it on down.”

Lowes Blows

Dear Consumerist:

Time Warner Cable Crosses Wires, Resulting in Large, Incompetent, Electrical Discharge

Time Warner Cable Crosses Wires, Resulting in Large, Incompetent, Electrical Discharge

Two days ago, a Texan walked into his local Time Warner office, dumped his cable box on their counter and announced he was cancelling his service.

CircuitCity Practices Deceptive Rebate Marketing

CircuitCity Practices Deceptive Rebate Marketing

It all depends on what your definition of, “is a receipt,” is.

Retro Auto-Complaint Letter Generator

s automatic complaint-letter generator which simplifies and enliven your grievance submission process, an internet relic from 1996.

DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’

revealing intriguing trends in the various ways airlines screwed up last year.

Gay Musical Writer Intolerant of Receipts

Like most gay aerobic instructors/writers of musical theater, Joel Derfner doesn’t need any damn receipts for his batteries. Duane Reed, as it turns out, doesn’t need want his pink slips in return.