We Consumerist bloggers just love those stories of reader complaints that are generously solved by customer service before we even get around to posting the gripes.
Facebook Twice Feared Letting Angel Tread Its Network, Changed Its Heart
By June 25, 2009
If you think 20th Century Fox was cruel to Dark Angel, canceling the show after just two seasons, get a load of what Facebook did to Dark Angel. Not the show, the person. Yes, there’s a guy out there who legally changed his name to Dark Angel. And on top of the gloom of instilling massive disappointment in everyone who meets him hoping he’ll be Jessica Alba, Dark Angel was deemed too fake of a name by the Facebook cops. So they booted his account twice.
UPS Damages $1,700 Worth Of Shipped Items, Admits They Messed Up, Still Won't Pay
By June 22, 2009
Awesomely-named reader DrSpaceMonkey tells us he shipped some stuff to himself during a move, discovered it was damaged, and now can’t collect on his insurance.
Make Time Warner Pay For Shoddy Service By Demanding Free Premium Channels
By October 5, 2008
According to a tipster, Time Warner Cable resets their complaint list every three months, allowing users with shoddy service to continually request perks like free premium channels year-round without reprisal.
Capital One All Hassle Credit Card
By April 29, 2008
How hard should you have to work to pay your bills? No, not to make enough money to pay your bills, but to actually give your money to someone else? Reader Matt has been trying to convince Capital One to take his money for several months now. They’re not taking his money, or his calls, but they are willing to send him to collections! Check out his story, inside.
UPDATE: Comcast Tech Fails Installing Cable to Customer’s Heart
By August 22, 2006
Eager to prevent another snakesonablog style sleepy tech debacle, a Comcast rep contacted us about the unwelcomlingly amorous cable installer. She says:
Comcast Tech Fails Installing Cable to Customer’s Heart
By August 21, 2006
It’s expected that Comcast cable installs are both late and flawed, but Andrew W’s friend adds a new wrinkle: unwelcome love advances.
Cingular Customer Denied Access To Billing Records
By July 11, 2006
If you’re looking to join the newly minted class action against Cingular, you might want to turn that shredder off. A customer was seeking to replace the billing records he had shredded, in order to prepare to join the suit, and called up the cellphone company.
Myspace Unwilling to Accept Breakup
By June 6, 2006
Just like us, radnauseum is sick of myspace and wants off the Similac merry-go-round. He’s being trying to cancel for three days now, with no success. Which is odd because we too, after clicking all the right cancellation buttons, never got that email in our inbox to let us remove our profile. He pursued further and emailed asking to please please let him leave. They said sure, but first you have to send us an arts & crafts project, like so:
How Many Tales of iPod Can We Tell? Best Buy Adds One More…
By May 16, 2006
Gothamgal purchased an iPod from Best Buy, along with the product replacement plan. Times passes, product needs replacing. Best Buy says, “no problem, bring it on down.”
Time Warner Cable Crosses Wires, Resulting in Large, Incompetent, Electrical Discharge
By May 2, 2006
Two days ago, a Texan walked into his local Time Warner office, dumped his cable box on their counter and announced he was cancelling his service.
CircuitCity Practices Deceptive Rebate Marketing
By March 13, 2006
It all depends on what your definition of, “is a receipt,” is.
Retro Auto-Complaint Letter Generator
By February 16, 2006
s automatic complaint-letter generator which simplifies and enliven your grievance submission process, an internet relic from 1996.
DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’
By February 14, 2006
revealing intriguing trends in the various ways airlines screwed up last year.
Gay Musical Writer Intolerant of Receipts
By February 13, 2006
Like most gay aerobic instructors/writers of musical theater, Joel Derfner doesn’t need any damn receipts for his batteries. Duane Reed, as it turns out, doesn’t need want his pink slips in return.
e-Disharmony.com
By February 13, 2006
re not fit to date any of our members, the number one online relationship site told her.
Micro Kvetch: Four Complaints, Four Answers
By February 13, 2006
s got an exacto knife to grind.
