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american airlines
Posts Tagged “
Complaint Letters
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american airlines
comcast executive email carpet bomb
Warn Comcast You're Moving, Lose Your Internet Access
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb... More »
complaint letters
Professional Complaint Letter Writer Shares His Secrets
"Praise with faint damn" is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars... all these and more are the fruits of Bruce's calculated typewriter clacking. Now Bruce has come out with a small book with a big promise: to teach you How To Complaint For Fun And Profit. Here's a chapter from it, exclusively on The Consumerist, detailing how he was able to turn a disappointing experience at the Ritz-Carlton in Hawaii into a long-term stream of room upgrades, comped meals, and decidedly above and beyond customer service... More »
complaints
WaMu Doesn't Care You Could Be Stranded In Himalayas With No Money
Lila got her Washington Mutual debit card pickpocketed while traveling in India. Naturally, her account was drained. She filed a fraud report with Washington Mutual and a got a temporary credit issued on the account while the case was investigated. Less than 3 days later, the credit was reversed without warning. It's not WaMu's policy to reverse provisional credits in these matters before 30 days have passed to investigate, and not without warning. None of the various reps and fraud personal could explain why this happened, nor could they give her her money back, nor could they connect her with anyone who would or could do anything. Supervisors are mysteriously never around. It's a good thing she already had some Rupees in hand when the theft occured, or Lila could have been stranded in the Himalayas while WaMu reps were busy playing Snood. Her complaint letter, and our advice on how to be more effective, inside... More »
A lawyer in Florida has launched a business where he'll send a complaint letter on your behalf for a flat $50 fee. He even sends prospective customers to our website to educate themselves on "fighting back." Florida only. [Equal-Footing]
videos
Whenever Brian drives his Dodge Charger in the rain, all of the dash lights flash and has trouble restarting his car. He's taken the car to the dealership multiple times, but they say they're never able to recreate the problem. Above are two screencaps of the video he took last time this occurred. He's now taken to writing a letter to Chrysler CEO Big Bob Nardelli, which is most likely a futile effort. You might instead email Cerberus, the company that now owns Chrysler's ass. Maybe the dealership will find it's able to recreate the flashing signals if Brian rides along the next time they test the car. Maybe call the Car Talk radio show. Inside, a video of this bizzare phenom in action, and his letter to the CEO.
More »
All The Dashboard Lights Flash Whenever I Drive My Dodge Charger In The Rain
Whenever Brian drives his Dodge Charger in the rain, all of the dash lights flash and has trouble restarting his car. He's taken the car to the dealership multiple times, but they say they're never able to recreate the problem. Above are two screencaps of the video he took last time this occurred. He's now taken to writing a letter to Chrysler CEO Big Bob Nardelli, which is most likely a futile effort. You might instead email Cerberus, the company that now owns Chrysler's ass. Maybe the dealership will find it's able to recreate the flashing signals if Brian rides along the next time they test the car. Maybe call the Car Talk radio show. Inside, a video of this bizzare phenom in action, and his letter to the CEO.
More »
complaint letters
Written Apologies Are Worthless
A reader showed us a letter he was going to send to AT&T. At the end, among his demands, he listed, "a written apology." We told him to get rid of it. He asked why. He said the apology would actually be worth more to him than the refunds for which he was asking.
We said, for one thing, you're not going to get an apology. That's an admission of wrongdoing and legally that's a bad place to be for a company. Secondly, it has no place. You're having a dispute with a business about a business transaction. Inserting a request for a written apology just elevates your letter to "probably crazy" status, encouraging them to ignore it.
Let's say you did get a written apology. There's no guarantee the company meant it. There's a story about a business exec who sent a complaint letter after bedbugs ate him up all night on a train trip. He received a moving letter from the rail company, saying how sorry they were, and the steps they were taking to ensure it never happened again. His original letter was included in the envelope. Across the top was written, "Send this jerk the bedbug letter."
All you should be concerned about is that you're getting the goods and services for the price you paid. If you want someone to care about your feelings, get a dog.
Sample Letter For Objecting To Lame BoA Settlement
If you're disgusted by the pitiful compensation proposed in the Bank of America privacy violation settlement, check out Hayden's sample letter for inspiration for registering your objection.
If you're disgusted by the pitiful compensation proposed in the Bank of America privacy violation settlement, check out Hayden's sample letter for inspiration for registering your objection.
hughesnet
We'll Downgrade Your Bandwidth 82% And You'll Like It
Mark is pissed at HughesNet satellite internet service for downgrading his bandwidth allowance from 350MB per 4 hour period, to 375 MB per 24 hour period. More »
success stories
Executive Email Carpet Bomb Scores Direct Hit On Delta
Using tips from How To Launch An Executive Email Carpet Bomb, Evan got 500 Sky Miles and a $50 change fee refunded, along with a $200 travel voucher. More »
How To Launch An Executive Email Carpet Bomb
Here's a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let's call it the "EECB," or Executive Email Carpet Bomb...
complaint letters
UPDATE: Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer
Daniel writes in a happy ending, with an unexpected twist, to his Radio Shack rebate complaint we posted yesterday. More »
complaints
Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer
He said that my check, which I had been expecting since November will not be rushed, and began screaming like a deranged person if there is "Anything else Sir?" over and over.More »
consumerist kit
Verizon CEO's Contact Info
If you would like to reach the head of Verizon and tell him what an awesome company he has, here's his corporate contact info. More »
complaints
Travelodge Santa Cruz Found Mad Skanky
Reader Adam L's most unsavory experience at a Santa Cruz Travelodge this week included: More »
complaint letters
Yeah Dude, Walgreens Blows
PikaPikaChick concurs, Walgreen's is the suck. She even wrote a letter to them, expressing the degree of their suck, which is manifest. More »
complaints
