Ask The Consumerists: Is It Good Or Bad To Complain Loudly About A Small Company?

Ask The Consumerists: Is It Good Or Bad To Complain Loudly About A Small Company?

Reader Kent would like to know what you, the Consumerist Readers, think about complaining about a very small firm. Are you just giving them free publicity by complaining loudly? Or is it better to warn others? [More]

Corporate Lawyer To Corporations: Stop Suing Websites!

Corporate Lawyer To Corporations: Stop Suing Websites!

A well-respected lawyer has a simple message for corporations: stop suing disgruntled customers who start websites to air their grievances. Though William Pecau of Steptoe & Johnson thinks that online gripers are “self-righteous narcissists with time on their hands,” he also realizes that “shutting down a gripe site generally is not easy, often cannot be done, and often is counterproductive.” Pecau goes on to explain exactly why most online gripers are safe from over-hyped takedown notices

Banned For Life From Royal Caribbean For Complaining Too Loudly On The Internet

Banned For Life From Royal Caribbean For Complaining Too Loudly On The Internet

Brenda and Gerald Moran are what you might call “regulars” on Royal Caribbean — or they were — until they were banned for life after they complained too loudly on a cruise website. For the past 3 years, they took two cruises a year with Royal Caribbean, but according to the cruise line, they complained about almost all of them. Finally, after stirring up too much controversy on a popular cruise site, the company banned the Morans for life.

Hotline Proposed For Banking Complaints

Hotline Proposed For Banking Complaints

Consumers with banking complaints reflexively complain to the FDIC or their state Attorney General, even though five federal agencies regulate the banking industry. A bill introduced by Carolyn Maloney (D-NY) wants to connect aggrieved consumers to the right agency by establishing a hotline to handle all banking complaints.