If you get bumped from a flight because the airline overbooked the plane, you usually get some sort of compensation — money or vouchers for future flights — in exchange for having to change your travel plans. But federal regulators say American Airlines screwed up when it bumped nearly a dozen passengers from a Miami-to-London flight and failed to tell them why or offer them anything for their troubles. [More]
Just days after Honda confirmed the eighth death linked to the ongoing recall of defective Takata airbags in millions of vehicles from nearly a dozen manufactures, the Japanese parts maker says it is considering the possibility of creating a victim compensation fund. [More]
What amount of money could make up for the time the giant cruise ship you were on steered too close to shore and hit rocks, triggering a scary evacuation of you and your fellow passengers, the loss of your belongings and the trauma over the fact that others on the boat were killed? Costa cruise lines thinks about $14,460 is the right number. [More]
In the comments to our most recent receipt check story, I noticed a reader argued that as long as the store wasn’t willing to reimburse him for his time, he wasn’t willing to give it to them. It makes sense; nothing in the marketplace is free, right? Why shouldn’t consumers be compensated for bag searches and receipt checks?
Another reader, Adam, suggested a similar idea in his email to us this morning. In fact, he thinks maybe the exiting-the-store moment could be a chance to make a little extra cash.
Peter was pretty frustrated when Payless Shoesource ignored his two opt-out texts and continued to pester him with SMS spam. His complained via email and got taken off their list, but then he decided to see if he could get back the money those texts cost him.
If a retailer doesn’t protect your credit card data and it gets stolen, should you be compensated? Not for any unauthorized charges, which are already covered under banks’ zero-liability protection, but for the time lost dealing with the problem, for the anxiety it causes, and for any future credit history/score issues it might cause?
Musician Dave Carroll hit the jackpot with his first song, “United Breaks Guitars,” last month. The song, the video, and the subsequent media coverage formed a perfect anti-ad for United’s poor handling of customer property. Now he’s released the second of his planned three-song cycle and this one has more of a “we could have had something together” feel to it. Like any sequel, it’s about 600 times more elaborate. We’ll always love “United Breaks Guitars” most of all, but it’s great to see Carroll continue his one-man shaming of an airline for not doing the right thing when it had the chance.
The Department of Transportation smacked Delta with a $375,000 fine for ignoring federal laws that require airlines to offer bumped passengers adequate compensation and an explanation of their rights. Inside, a listing of your options if an airline tries to bump you off their flight…
We officially love Dave Carroll now. Not only is he cute and a good singer, but he’s classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for song #2. United hoped it could pay for the guitar and put an end to the bad publicity—but it looks like you’re not getting off that easily, United. Check out the full video response below.
When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. After all, he and other passengers watched from the plane as United baggage handlers actually threw his guitar around on the tarmac. United said they wouldn’t pay for the damages, so Carroll wrote this catchy song about how much United sucks. We think it should go in United’s next ad campaign.
You know what’s worse than not having a big bag of M&Ms on your desk to enjoy while you work? Having to read a blogvertisement disguised as editorial content! Hold on, I have to eat some more M&Ms. Good gravy these are delicious. Did you know M&M’s cure malaria? It’s true! Anyway, the FTC says bloggers should reveal when they’re being compensated in some way to promote a product, and I agree.
Comcast’s new service agreement (PDF) has some curious details buried in the fine print. Here’s the short version: “customer equipment” includes your computer and TV set, and if Comcast somehow damages or breaks any customer equipment through “gross negligence or willful misconduct,” they will pay you up to $500, no more. “This shall be your sole and exclusive remedy relating to such activity.”
Meet the “Royal Caribbean Champions,” a group of fifty prolific posters to popular online communities that Royal Caribbean rewards with special access and free cruises in exchange for their frequent and positive commentary. The Champions were outed by their creators, the Customer Insight Group, which boasted on their company blog that the potent group is “regularly leveraged for ongoing marketing initiates. Members of the popular reviewing site Cruise Critic, one of the main targets of the program, are understandably pissed.
Staples took over a month to deliver an order for business cards that they promised to fill in under seven days. The office megastore somehow misplaced reader Brett’s payment confirmation and never sent his order along to their supplier. When Brett asked Staples to fix their mistake and deliver the cards, he was told to pay for a second order and trust that Staples would eventually issue a refund. When he explained that he deserved compensation, not another charge, a manager told him “it would be a disaster to compensate customers based on the amount of problems we cause.”