Costa Offers Uninjured Cruise Passengers $14K To Cover Lost Baggage, Psychological Trauma

Costa Offers Uninjured Cruise Passengers $14K To Cover Lost Baggage, Psychological Trauma

What amount of money could make up for the time the giant cruise ship you were on steered too close to shore and hit rocks, triggering a scary evacuation of you and your fellow passengers, the loss of your belongings and the trauma over the fact that others on the boat were killed? Costa cruise lines thinks about $14,460 is the right number. [More]

Delta Leaves Man On Two Week Business Trip Without Work Clothes

Delta Leaves Man On Two Week Business Trip Without Work Clothes

Bryan is stuck in San Francisco for two weeks on a business trip without his business clothes, which is what Delta loses when it doesn’t have a dog nearby. [More]

Hey Stores! How About Offering Some Cash Back With That Receipt Check?

Hey Stores! How About Offering Some Cash Back With That Receipt Check?

In the comments to our most recent receipt check story, I noticed a reader argued that as long as the store wasn’t willing to reimburse him for his time, he wasn’t willing to give it to them. It makes sense; nothing in the marketplace is free, right? Why shouldn’t consumers be compensated for bag searches and receipt checks?
 
Another reader, Adam, suggested a similar idea in his email to us this morning. In fact, he thinks maybe the exiting-the-store moment could be a chance to make a little extra cash.

Customer Gets Payless To Compensate Him For Text Message Spam

Customer Gets Payless To Compensate Him For Text Message Spam

Peter was pretty frustrated when Payless Shoesource ignored his two opt-out texts and continued to pester him with SMS spam. His complained via email and got taken off their list, but then he decided to see if he could get back the money those texts cost him.

Maine's Supreme Court To Decide If Consumers Should Be Compensated For Hannaford Security Breach

Maine's Supreme Court To Decide If Consumers Should Be Compensated For Hannaford Security Breach

If a retailer doesn’t protect your credit card data and it gets stolen, should you be compensated? Not for any unauthorized charges, which are already covered under banks’ zero-liability protection, but for the time lost dealing with the problem, for the anxiety it causes, and for any future credit history/score issues it might cause?

Dave Carroll Launches Second "United Breaks Guitars" Song And Video

Dave Carroll Launches Second "United Breaks Guitars" Song And Video

Musician Dave Carroll hit the jackpot with his first song, “United Breaks Guitars,” last month. The song, the video, and the subsequent media coverage formed a perfect anti-ad for United’s poor handling of customer property. Now he’s released the second of his planned three-song cycle and this one has more of a “we could have had something together” feel to it. Like any sequel, it’s about 600 times more elaborate. We’ll always love “United Breaks Guitars” most of all, but it’s great to see Carroll continue his one-man shaming of an airline for not doing the right thing when it had the chance.

Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

The Times of London claims that public relations fallout from Dave Carroll’s catchy videos panning United Airlines for breaking his beloved $3500 Taylor guitar and then denying his damage claim may have cost the airline’s shareholders up to $180 million.

Delta Fined $375,000 For Bumping Passengers

Delta Fined $375,000 For Bumping Passengers

The Department of Transportation smacked Delta with a $375,000 fine for ignoring federal laws that require airlines to offer bumped passengers adequate compensation and an explanation of their rights. Inside, a listing of your options if an airline tries to bump you off their flight…

Dave Carroll Says No To Guitar Hush Money From United

Dave Carroll Says No To Guitar Hush Money From United

We officially love Dave Carroll now. Not only is he cute and a good singer, but he’s classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for song #2. United hoped it could pay for the guitar and put an end to the bad publicity—but it looks like you’re not getting off that easily, United. Check out the full video response below.

http://consumerist.com/2009/07/08/dave-carrolls-united-breaks-guitars/

Dave Carroll’s “United Breaks Guitars” song and video EECB appears to be having the desired effect. Check out this tweet from United. [Twitter] (Thanks to Chris!) Update: Dave Carroll responds.

United Breaks Guitars

United Breaks Guitars

When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. After all, he and other passengers watched from the plane as United baggage handlers actually threw his guitar around on the tarmac. United said they wouldn’t pay for the damages, so Carroll wrote this catchy song about how much United sucks. We think it should go in United’s next ad campaign.

FTC Wants Bloggers To Reveal When They're Being Compensated To Promote A Product

FTC Wants Bloggers To Reveal When They're Being Compensated To Promote A Product

You know what’s worse than not having a big bag of M&Ms on your desk to enjoy while you work? Having to read a blogvertisement disguised as editorial content! Hold on, I have to eat some more M&Ms. Good gravy these are delicious. Did you know M&M’s cure malaria? It’s true! Anyway, the FTC says bloggers should reveal when they’re being compensated in some way to promote a product, and I agree.

Fannie And Freddie To Pay $210 Million In Retention Bonuses

Fannie And Freddie To Pay $210 Million In Retention Bonuses

Fannie Mae and Freddie Mac are preparing to hand out $210 million in taxpayer-funded retention bonuses to 7,600 employees. No bonus will exceed $1.5 million, but more than half of all Freddie and Fannie employees will receive an average bonus exceeding $24,000.

Comcast Will Pay You $500 If They Break Your $2000 TV

Comcast Will Pay You $500 If They Break Your $2000 TV

Comcast’s new service agreement (PDF) has some curious details buried in the fine print. Here’s the short version: “customer equipment” includes your computer and TV set, and if Comcast somehow damages or breaks any customer equipment through “gross negligence or willful misconduct,” they will pay you up to $500, no more. “This shall be your sole and exclusive remedy relating to such activity.”

Royal Caribbean Caught Infiltrating Review Sites With Viral Marketing Team

Royal Caribbean Caught Infiltrating Review Sites With Viral Marketing Team

Meet the “Royal Caribbean Champions,” a group of fifty prolific posters to popular online communities that Royal Caribbean rewards with special access and free cruises in exchange for their frequent and positive commentary. The Champions were outed by their creators, the Customer Insight Group, which boasted on their company blog that the potent group is “regularly leveraged for ongoing marketing initiates. Members of the popular reviewing site Cruise Critic, one of the main targets of the program, are understandably pissed.

Staples: "It Would Be A Disaster To Compensate Customers Based On The Amount Of Problems We Cause"

Staples: "It Would Be A Disaster To Compensate Customers Based On The Amount Of Problems We Cause"

Staples took over a month to deliver an order for business cards that they promised to fill in under seven days. The office megastore somehow misplaced reader Brett’s payment confirmation and never sent his order along to their supplier. When Brett asked Staples to fix their mistake and deliver the cards, he was told to pay for a second order and trust that Staples would eventually issue a refund. When he explained that he deserved compensation, not another charge, a manager told him “it would be a disaster to compensate customers based on the amount of problems we cause.”

Government Imposes $500,000 Executive Pay Cap On Bailed-Out Companies

Government Imposes $500,000 Executive Pay Cap On Bailed-Out Companies

President Obama and Treasury Secretary Tim Geithner have announced a $500,000 maximum wage for employees of companies that receive taxpayer support. The rule will only apply to companies that receive future bailout funds. Oh, also, you’re going to be bailing out more companies.

“Dell No Longer Believes In Compensation For The Purpose Of Customer Satisfaction”

“Dell No Longer Believes In Compensation For The Purpose Of Customer Satisfaction”

After waiting 56 days for his Dell Mini 9 to ship, reader WantMyDellMini asked Dell for a little compensation, only to be told: “Dell no longer believes in compensation for the purpose of customer satisfaction.” The Mini 9’s shipping status has already changed at least ten times, but Dell claims that our poor reader has no choice but to keep waiting.