Are SmartPhones Making Us Smarter Shoppers?

Are SmartPhones Making Us Smarter Shoppers?

Not so long ago, comparison shopping required actually going to several stores or sifting through every circular in the Sunday paper. And even as at-home internet access became commonplace, that didn’t really help if you’d gone to the store without doing the legwork in advance. But the rapid growth of web-enabled phones could be leading to better retail prices and more informed consumers. [More]

Sony Explains How Its Motion Controls Are Better Than Rivals'

Sony Explains How Its Motion Controls Are Better Than Rivals'

Kotaku snapped this shot from Sony’s holiday catalog, which offers a compare-and-contrast feature chart that proclaims its upcoming Move motion controller — due out in September — is profoundly superior to Microsoft’s Kinect and Wii’s controllers. [More]

Which Store Has The Worst Return Policy?

Which Store Has The Worst Return Policy?

As part of their multi-pronged effort to fight the financial Godzilla besieging the world economy, the European Commission today proposed a 14-day no-questions-asked return period for any online purchases made within the European Union. The “two-week cooling-off period” is designed to give consumers a chance to shop across borders for the best prices without worrying about return policies. The practically adorable European decision to respond to a financial crisis with consumer protections made us want to look inwards at some of the onerous return policies Americans face.

This Apology Letter From Southwest Is Refreshingly Honest And Informative

This Apology Letter From Southwest Is Refreshingly Honest And Informative

A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.

U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"

U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"

In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights.”