Not so long ago, comparison shopping required actually going to several stores or sifting through every circular in the Sunday paper. And even as at-home internet access became commonplace, that didn’t really help if you’d gone to the store without doing the legwork in advance. But the rapid growth of web-enabled phones could be leading to better retail prices and more informed consumers. [More]
Kotaku snapped this shot from Sony’s holiday catalog, which offers a compare-and-contrast feature chart that proclaims its upcoming Move motion controller — due out in September — is profoundly superior to Microsoft’s Kinect and Wii’s controllers. [More]
As part of their multi-pronged effort to fight the financial Godzilla besieging the world economy, the European Commission today proposed a 14-day no-questions-asked return period for any online purchases made within the European Union. The “two-week cooling-off period” is designed to give consumers a chance to shop across borders for the best prices without worrying about return policies. The practically adorable European decision to respond to a financial crisis with consumer protections made us want to look inwards at some of the onerous return policies Americans face.
A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.