Of all the different takes I’ve heard on “the customer is always right,” this is the only one that gets it right. [More]
Best Policy Ever: Neither The Customer, Nor We, Are Always Right
By April 22, 2011
Sprint's Company Policy Is To Rip You Off
By January 28, 2008
Sprint has been charging a TortDeform blogger’s family $6 a month in local Texas taxes for the past three and half years, but the problem is the family hasn’t lived in the Lone Star State for three and half years. In addition, Sprint has also been charging local Nevada taxes where they now live. When the family asked for a refund, Sprint said they would refund only the last three months, because of “policy.” The blogger’s dad is an attorney, and plans on taking the issue to court. Oops, looks like Sprint picked the wrong partner to tango with.

