<![CDATA[Consumerist: Commerce]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Commerce]]> http://consumerist.com/tag/commerce http://consumerist.com/tag/commerce <![CDATA[ Coinstar Calls Cashing In Change 'Recycling' ]]> Douglas writes, "Coinstar wants you to 'recycle' your coins in their machines, and save the environment! Minus their 8.9% fee of course." They even have a little wizard on their website that estimates how many parts of the environment—water, energy consumption, and geological waste—you save by putting those coins back into circulation, instead of hoarding them like the polar bear murderer you are. They don't provide any source for these estimates, though, and we're not convinced you're doing anything "green" other than lining Coinstar's pockets.

From Coinstar's website:

Think of it as a new form of recycling—when you reuse your change instead of letting it sit idle in your coin jar, fewer coins are produced. And that translates into environmental savings by reducing hte need for limited natural resources used to create new coin.

We're deeply skeptical of any one-to-one benefit statement like this, not least because it ignores the total cost of running the Coinstar company, which is a key component of any coin recycling "movement."

If you're going to cash in your spare change, look for a Commerce Bank branch nearby first. Their change machines are free and you don't have to be a Commerce customer to use them.

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Consumerist-5038295 Mon, 18 Aug 2008 12:11:49 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5038295&view=rss&microfeed=true
<![CDATA[ Canadian No Longer Has To Pay More For AppleCare ]]> canadaipresume.jpgZachariah no longer has to wonder about why AppleCare costs more in Canada ($199) than in the US ($169), he found a deal at L.A. Computer Company where he could get it for $119. They emailed him the agreement number, he registered the number online at Apple, and received his official AppleCare Protection Plan Certificate in the mail. So what's the solution to the mystery of why there was a pricing disparity even though there's parity between the dollar and the loony? We don't know for sure, but we're placing our money on that the prices were figured out when the dollar was worth more and they just haven't been readjusted since.

AppleCare [L.A. Computer Company]
PREVIOUSLY: Canadians Wonder Why They Have To Pay More For AppleCare

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Consumerist-350017 Tue, 29 Jan 2008 08:30:00 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=350017&view=rss&microfeed=true
<![CDATA[ Canadians Wonder Why They Have To Pay More For AppleCare ]]> We all know that Canadians have to pay more for books, but why do they have to pay more for AppleCare?

Zachariah, a Canadian, asks:

My Apple iMac is nearing its 1 year anniversary and I am considering getting the Apple Care Protection plan which will give me another 2 years of warranty coverage.

I just got off the phone to someone in Agreement Administration who could not tell me why the price of the Plan here in Canada is $199 but in the US it is $169. The Canadian and US dollars are basically on par with each other. The protection plan is not a product but a service. The rep I talked to told me that he too wondered why there was such a huge price differential as well but said that reps don't get explanations.

I did some spot checking on pricing differences between different Apple products here and in the US. The prices seem to differ between 8 and 10% but the service agreement is 15%.

I was wondering if you guys could find a rationale for this? Something about this just rubs me the wrong way.

Thanks,
Zachariah

Zachariah notes that the terms & conditions of the warranty are exactly the same. Since we're not Canadian, we don't actually know why Apple charges more. Perhaps it's because Canada is an entirely different country with completely different laws than the United States and that subtle distinction affects the price of goods and services.

If there are any Canadians out there who know why they are charged more for AppleCare, or the best way to avoid being charged extra for AppleCare, please do let us know.

(Photo:bribriTO)

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Consumerist-340698 Fri, 04 Jan 2008 13:59:30 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=340698&view=rss&microfeed=true
<![CDATA[ Are Ice Cream Vendors A Public Nuisance? ]]> The city of Portsmouth, Va. certainly seems to think so. An ice cream vendor who has been fined repeatedly for playing music from his truck has challenged the city's regulations, claiming that they are a violation of his constitutional rights.

Sanchez drives a truck for Norfolk-based Jumpn' G's Ice Cream. He was convicted three times this summer in Portsmouth General District Court for the illegal use of noise from an ice cream truck.

He appealed the last conviction, which stemmed from a stop by police Officer Jim Conrad on Sept. 5.

Conrad has been enforcing the city's ice cream vendor regulations since a 10-year-old girl was hit by a car as she walked away from an illegally parked ice cream truck in May. The girl suffered cuts and bruises.

Sanchez also has been convicted in Portsmouth of driving without a license and not having proper equipment. He and his employer have paid conviction fees and costs of $496, court records show.

In other news, ice cream trucks are annoying as hell. Maybe they should just get some better music.

Ice cream truck driver challenges Portsmouth's music ban [AP]
(Photo:The Vista Dome)

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Consumerist-311698 Tue, 16 Oct 2007 22:45:29 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=311698&view=rss&microfeed=true
<![CDATA[ Ted Stevens Wants To Switch Between Phones "As I Ride My Motorcycle" ]]> tedstevens.jpgCarey has a hot new Ted Stevens bon mot, gleaned from his liveblogging of the Senate Commerce Committee Hearing On Number Portability, coming from the same crazy-old-man-stratosphere as his infamous "series of tubes" remark.

Listen to the clip

Transcript inside...

    10:56: OMG, Stevens is back and better than ever!
    10:57: Stevens: "Let me be just the Devil's Advocate here. Could I just decide I want to keep my wireline and I want to add wireless to it? Can I have two providers on the same number?"
    Awkward pause: "Um, I don't think that technology exists right now."
    Stevens: "If I had an IP phone, by definition, I'd have to leave the wire... wireline phone to use it?"
    Answer: "I think that is the case with the technology today."
    Stevens: "Is it coming? Why shouldn't I be able to say, just by a little switch on my phone at home that's wired, I'm going off on the wireless now, I want to use this as I ride my motorcycle."
    Stevens: "I'm bad. Pardon me."

We think Ted is talking about being able to use voip, landline, and wireless, all with the same number, and, presumably, even different providers, which would actually be pretty cool. Almost as cool as riding a fatback hog down the information supertubeway.

PREVIOUSLY: Liveblogging The Senate Commerce Committee Hearing On Number Portability

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Consumerist-277702 Thu, 12 Jul 2007 11:18:45 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=277702&view=rss&microfeed=true
<![CDATA[ Liveblogging The Senate Commerce Committee Hearing On Number Portability ]]> Senator%20Tubes.jpgJoin us today at 10 am Eastern as we liveblog the Senate Committee on Commerce, Science, and Transportation hearing on telephone number portability. These are the laws and procedures governing your ability to take a phone number started with one carrier to another. Historically, telephone companies have sought to limit customer's portability rights.

The full committee will hear testimony from both industry representatives, and from a spunky former Eagle Scout representing the National Association of Regulatory Utility Commissioners. Telcos have spent over $18 million in the past two years lobbying Congress; let's see what their money has bought.

Keep hitting refresh for up-to-the-minute analysis and breaking off-the-cuff remarks!

10:00: Quoth C-SPAN: "Hearing on telephone number portability. Coverage being momentarily." Exciting!
10:07: And we're off! To watch the hearing, click this link, which will open in Real Player.
10:08: Chairman Inouye didn't bother to show up for his own hearing. How odd. Senator Ted Stevens (R-AK) gets to run the show
10:09: Senator Stevens is making his opening remarks. There was a notable, worried stumble as he said "internet, internet services."
10:10: Today will be all about expanding number portability not just between wireless and wireline services, but to all voice services, including VoIP. We now have dreams of porting our number to GrandCentral.

10:12: Ted Shrump, Senior Vice President and General Manager of Charter Communications is making his opening statement. Charter alone has dumped $580,000 into lobbying Congress.
10:14: Charter handles 13,000 porting transactions, 15% of which fall through. That's 150 rejected transfers every single day!
10:15: Charter is worried that some telcos drop service when a port transfer fails; their solution is a 48 hour guarantee that service won't be disconnected after a transfer request is made. How unusually friendly for Charter.
10:16: Chairman Inouye has appeared!
10:17: Jonathan Banks, Senior Vice President of the U.S. Telecom association is starting his spiel. Looks like he went with a gold tie on a yellow shirt. Ballsy.
10:18: 57 million ports have taken place, half between wireline carriers. Under 3% involve a wireline-wireless transfer.
10:19: What a shock, the telecom association thinks number portability should be handled by the industry, free of government interference.
10:20: Contradiction alert: "The complexity of the [porting] process has been overstated." Banks then immediately starts talking about how small carriers are unable to automatically port numbers because for them, the process is too complex.
10:21: He just called Charter a liar. There is apparently no problem with canceled port requests. According to him, only 5% of transfers fall through.
10:22: Onto Chris Guttman-McCabe of the CTIA (Cellular Telecommunications & Internet Association.)
10:23: CTIA is all about bashing the wireline carriers for dragging their feet on number transfers. Wireless-wireless transfers take hours, while wireline-wireless transfer take days.
10:25: They wouldn't mind government regulation as much as the U.S. Telecom folks. They think the FCC has all the authority it needs, but hey, if Congress wants to legislate some more, they won't complain.
10:27: We've reached our one consumer advocate, Tony Clark of the National Association of Regulatory Utility Commissioners (NARUC). Chairman Inouye: "That's a long name!"
10:28: Though Clark is a former Eagle Scout, he is not wearing any badges. We are disappointed.
10:30: What a compromiser: Both CTIA and U.S. Telecom were right. 5% of requests from wireline-wireline transfers fail, but 30% of wireline-wireless ports fail. He finds these numbers suspicious. The solution? A uniform porting process!
10:32: Inouye, whose name is pronounced "In No Way," clearly wants to be at the beach. Rather than read his testimony, he just submitted it into the record. Hey Chairman, efficiency has no place in the U.S. Senate.
10:33: Stevens is back in the driver's seat. Words he has yet to say: truck, tubes. That is all.
10:34: Stevens wants to know where they money is going: who pays what costs when a request is made. For some reason, nobody is able to tell the Senator how much it costs to transfer a number.
10:38: Though Stevens is painfully entertaining to watch, his handlers have briefed him well. "Wireless is the new game in town."
10:40: Stevens gave up on costs and now wants to know why it takes hours for a wireless-wireless transfer, but days for a wireline-wireless transfer. U.S. Telecom again blamed their "smaller members." Most of their companies automate the process, but not the smaller guys, but it's ok: "Faster is good, but getting it right is better." Except you don't get it right 30% of the time! That's why you're testifying to Congress.
10:44: A third Senator has arrived!
10:45: 20 kbps is not enough for us to figure out which Senator it is. We think it's either Maria Cantwell or Amy Klobuchar.
10:46: Green tea does not mesh well with this hearing. We should have made black tea.
10:47: It's Klobuchar, a freshman from Minnesota. Showing up to hearings is a great way to earn points with the Chairman.
10:48: Klobuchar only wants to know about Minnesota and how Charter's services are affected by transfer difficulties. Charter seems very aware of the pains they cause their customers by fumbling transfers, especially when trying to install multiple services at once. Of the 15% of transfer requests that fail, most of those customers end up walking away from Charter entirely.
10:52: Inouye's back with a question that isn't quiet on the mark: "I was interested in the recent Wall Street Journal article about the mad rush to purchase iPhone... Is there any way we can resolve that?"
10:54: The panelists didn't laugh at Inouye, but they did acknowledge that it was a problem.
10:56: OMG, Stevens is back and better than ever!
10:57: Stevens: "Let me be just the Devil's Advocate here. Could I just decide I want to keep my wireline and I want to add wireless to it? Can I have two providers on the same number?"
Awkward pause: "Um, I don't think that technology exists right now."
Stevens: "If I had an IP phone, by definition, I'd have to leave the wire... wireline phone to use it?"
Answer: "I think that is the case with the technology today."
Stevens: "Is it coming? Why shouldn't I be able to say, just by a little switch on my phone at home that's wired, I'm going off on the wireless now, I want to use this as I ride my motorcycle."
Stevens: "I'm bad. Pardon me."

11:00: Nobody can beat Senator Stevens. The hearing is over.

Listen to the clip

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Consumerist-277571 Thu, 12 Jul 2007 09:28:53 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=277571&view=rss&microfeed=true