comcatastrophe

Reader Kevin would like to be billed the correct amount for his internet service from Comcast. This is a dream we all share, so let us give our support to Kevin in this dark hour. In his letter to the CEO of Comcast, Kevin says that he has tried many tactics in order to get Comcast to charge him the correct amount — including — but not limited to —- going to the Comcast office and sitting outside in the hope that the account executive would show up. He didn't. This mysterious account executive has also failed to answer messages left on his work voicemail and his cellphone. Perhaps he has become hopelessly trapped under a vending machine somewhere. Someone should try to find him before the scorpions show up.  More »

This should be an easy one to resolve. Readers Rich and Alisa doesn't owe Comcast any money, and Comcast doesn't want them to pay any money. Still, despite this agreement about what is owed, the cable giant still felt the need to threaten to cut off their cable.  More »

Reader Adam wrote in to let us know that he's switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn't get it back on for several days.   More »

Oh, Comcast. Apparently, during a 2 a.m. showing of "Good Friday Mass at the Vatican," Comcast interrupted this regularly scheduled program with... an ad for Girls Gone Wild.  More »

The above picture of the huge video screen in the lobby of Comcast's headquarters in Philadelphia pretty much sums up everything you need to know about Comcast as a company.  More »

Comcast keeps sending Andrew's parents letters insisting that "there is a leak of our electronic signal into the air," and that if it can't be immediately fixed, their service will be disconnected. Andrew's parents always immediately call Comcast to schedule a service visit, because nobody wants a signal leaking into the air, especially not one that "could interfere with aircraft and ship communications," but each time they call, Comcast has no clue why they sent a letter, or how to plug the leaky plane-gobbling signal.  More »

After spending almost 4 months trying to get Comcast to fix the signal problems with his cable, reader William, who lives in an apartment building that only allows Comcast, has decided to just cancel his his account and go without.  More »

Reader Evan canceled Comcast — which seems to have lead to a barrage of annoying phone calls that simply will not stop. A little Googling turned up others with the same problem...  More »

Comcast says their investigation shows that their systems were functioning properly, so they've turned the case over to the FBI.  More »

Were you enjoing the free porno that Comcast provided during the Super Bowl? Would you like to finish watching it? Well, the maker of the film is offering a $10 coupon so that you can.  More »

Whose fault is it when your cable installer climbs up your utility poll and breaks it? Is it yours? Is it your electric company's? One woman found out the hard way that not only was it her problem — but that ComEd was going to shut her electricity off if she didn't find a way to fix it.   More »

Comcast charged Robert a $24.95 "Customertroublecall" fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn't use.  More »

For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that's where Comcast installed them.  More »

If your Comcast cable box starts a fire in your home — should you be responsible for paying to replace it?   More »

Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR.  More »

Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the "finished" installation of some cable outlets in her apartment.  More »

Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It's been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs.   More »

Yesterday, the Seattle Post-Intelligencer reported that the police were looking for two men who were posing as Comcast employees as a ruse to steal social security numbers. The men were driving an unmarked car, wandering around a neighborhood knocking on doors and telling residents they needed to fix some wiring issues. One resident refused, claiming that she didn't have an appointment. She then saw the employees start knocking on other doors and, finding it unlikely that her entire neighborhood could have "wiring issues," called the police.  More »

Except for those of you in the Chicagoland area, the entire state of Illinois should have been able to tune in to the Big Ten Network to see the Illini take on Louisiana-Lafayette. Unfortunately, Comcast didn't get the memo.  More »

Brett Favre lead the NY Jets to victory over the Miami Dolphins Sunday, but if you're in New Haven, CT you didn't get to see it, thanks to an error by Comcast. The cable company accidentally broadcast the wrong game, but when fans called to have the mistake corrected, Comcast told them that their game was blacked out because they lived too close to Foxboro and the New England Patriots. That is, of course, a bunch of baloney.  More »