Consumerist
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comcatastrophe
Even Waiting Outside Your Local Comcast Office Will Not Get Your Bill Corrected
Reader Kevin would like to be billed the correct amount for his internet service from Comcast. This is a dream we all share, so let us give our support to Kevin in this dark hour. In his letter to the CEO of Comcast, Kevin says that he has tried many tactics in order to get Comcast to charge him the correct amount — including — but not limited to —- going to the Comcast office and sitting outside in the hope that the account executive would show up. He didn't. This mysterious account executive has also failed to answer messages left on his work voicemail and his cellphone. Perhaps he has become hopelessly trapped under a vending machine somewhere. Someone should try to find him before the scorpions show up. More » -
comcatastrophe
Comcast Threatens To Cut You Off Unless You Pay $0.00
This should be an easy one to resolve. Readers Rich and Alisa doesn't owe Comcast any money, and Comcast doesn't want them to pay any money. Still, despite this agreement about what is owed, the cable giant still felt the need to threaten to cut off their cable. More » -
comcatastrophe
Comcast Credits Your Payment To The Wrong Account, Disconnects Your Cable
Reader Adam wrote in to let us know that he's switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn't get it back on for several days. More » -
comcatastrophe
Comcast Interrupts Pope With Girls Gone Wild
Oh, Comcast. Apparently, during a 2 a.m. showing of "Good Friday Mass at the Vatican," Comcast interrupted this regularly scheduled program with... an ad for Girls Gone Wild. More » -
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comcatastrophe
Comcast Threatens To Cancel Your Service Over "Leaky Signal" That They Can't Understand Or Fix
Comcast keeps sending Andrew's parents letters insisting that "there is a leak of our electronic signal into the air," and that if it can't be immediately fixed, their service will be disconnected. Andrew's parents always immediately call Comcast to schedule a service visit, because nobody wants a signal leaking into the air, especially not one that "could interfere with aircraft and ship communications," but each time they call, Comcast has no clue why they sent a letter, or how to plug the leaky plane-gobbling signal. More » -
comcatastrophe
Comcast Spends 3 Months, 26 Days Trying To Fix Your Cable, Fails
After spending almost 4 months trying to get Comcast to fix the signal problems with his cable, reader William, who lives in an apartment building that only allows Comcast, has decided to just cancel his his account and go without. More » -
comcatastrophe
I Canceled Comcast Now The Phone Won't Stop Ringing
Reader Evan canceled Comcast — which seems to have lead to a barrage of annoying phone calls that simply will not stop. A little Googling turned up others with the same problem... More » -
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comcatastrophe
FBI Now Investigating The Comcast Porn Bowl
Comcast says their investigation shows that their systems were functioning properly, so they've turned the case over to the FBI. More » -
comcatastrophe
Porno Company Offers Coupon So Comcast Viewers Can Finish Watching
Were you enjoing the free porno that Comcast provided during the Super Bowl? Would you like to finish watching it? Well, the maker of the film is offering a $10 coupon so that you can. More » -
comcatastrophe
Whose Fault Is It When Comcast Breaks Your Utility Pole?
Whose fault is it when your cable installer climbs up your utility poll and breaks it? Is it yours? Is it your electric company's? One woman found out the hard way that not only was it her problem — but that ComEd was going to shut her electricity off if she didn't find a way to fix it. More » -
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Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
Comcast charged Robert a $24.95 "Customertroublecall" fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn't use. More » -
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Comcast Installs Cable In Your Gutter, Across Your Driveway
For more than a year, says the Baltimore Sun, there were Comcast cables laying in the gutters, and across the driveways of a neighborhood in Hanover, MD. Why were they laying there? Because that's where Comcast installed them. More » -
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Comcast Bills Man For Self-Immolating Cable Box Of Doom
If your Comcast cable box starts a fire in your home — should you be responsible for paying to replace it? More » -
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How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR. More » -
bad install
You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable
Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the "finished" installation of some cable outlets in her apartment. More » -
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Comcast Filled My House With Raw Sewage
Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It's been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs. More » -
comcatastrophe
Idiot Comcast Door-To-Door Salesmen Cause Neighborhood Panic
Yesterday, the Seattle Post-Intelligencer reported that the police were looking for two men who were posing as Comcast employees as a ruse to steal social security numbers. The men were driving an unmarked car, wandering around a neighborhood knocking on doors and telling residents they needed to fix some wiring issues. One resident refused, claiming that she didn't have an appointment. She then saw the employees start knocking on other doors and, finding it unlikely that her entire neighborhood could have "wiring issues," called the police. More »
