Consumerist
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comcatastrophe
How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR. More » -
bad install
You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable
Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the "finished" installation of some cable outlets in her apartment. More » -
comcatastrophe
Comcast Filled My House With Raw Sewage
Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It's been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs. More » -
comcatastrophe
Idiot Comcast Door-To-Door Salesmen Cause Neighborhood Panic
Yesterday, the Seattle Post-Intelligencer reported that the police were looking for two men who were posing as Comcast employees as a ruse to steal social security numbers. The men were driving an unmarked car, wandering around a neighborhood knocking on doors and telling residents they needed to fix some wiring issues. One resident refused, claiming that she didn't have an appointment. She then saw the employees start knocking on other doors and, finding it unlikely that her entire neighborhood could have "wiring issues," called the police. More » -
comcatastrophe
Comcast Forces Illini Fans To Suffer Through Northwestern Game
Except for those of you in the Chicagoland area, the entire state of Illinois should have been able to tune in to the Big Ten Network to see the Illini take on Louisiana-Lafayette. Unfortunately, Comcast didn't get the memo. More » -
comcatastrophe
Comcast Fumbles: Connecticut Jets Fans Miss Brett Favre's Debut
Brett Favre lead the NY Jets to victory over the Miami Dolphins Sunday, but if you're in New Haven, CT you didn't get to see it, thanks to an error by Comcast. The cable company accidentally broadcast the wrong game, but when fans called to have the mistake corrected, Comcast told them that their game was blacked out because they lived too close to Foxboro and the New England Patriots. That is, of course, a bunch of baloney. More » -
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comcatastrophe
You Only Have To Call Comcast 9 Times Before You Just Give Up And Go To Their Office
Reader Adam has written in to share his maddeningly typical experience with Comcast. As he says, "They didn't kill my first born child, but they were a big pain in the ass." More » -
comcatastrophe
Um, Comcast, Could You Maybe Not Randomly Dig Up My Property Without Asking?
Reader Kyle, like so many of us, would rather Comcast not dig up his property without asking, especially when they are a) running cable for his neighbor b) mysteriously avoiding an area near the curb where they could have run the cable without disturbing his yard. To add insult to (landscaping) injury, when he asked the Comcast workers to stop digging they refused, and when he called Comcast to ask them to tell the workers to stop, they also refused, then hung up on him. More » -
comcatastrophe
Comcast Goes "Above And Beyond" By Taking 6 Weeks To Realize They Never Ran Your Cable Lines
The Washington Post is the latest paper to attempt the problem of just why and how Comcast is able to suck as hard and as consistently as they do. They run through the usual suspects (too much emphasis on growth, Brian "Comcatastophe" Roberts makes $20 million a year, too much competition, not enough competition, people watch videos, it's Wednesday, I love lamp, etc.). Whatever the reason for Comcast's suckage, its not accidental, and we're thoroughly bored with the excuses, but we did enjoy the article for its obligatory "bad customer experience" anecdote — in which Comcast characterizes itself as going "above and beyond" for the consumer. More » -
comcatastrophe
Dear Comcast: It's Been 3 Months, Stop Incorrectly Billing Me $320 A Month For Cable
Christopher made the mistake of calling Comcast to order a baseball package and now he's been stuck with an outrageously high (and incorrect) bill. Every month. For 3 months. He calls and calls and they tell him it's fixed and it never is... More »
comcatastrophe
New York, 9:18 PM
Mon Dec 1
18 posts in the last 24 hours
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