Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.” [More]

Comcast Launches Marketing Campaign To Get Across What The Heck Xfinity Is

Comcast Launches Marketing Campaign To Get Across What The Heck Xfinity Is

Comcast is a cable company. But what is Xfinity? Initially, we thought it sounded like a great name for a porn company, but it’s actually the brand name of the various products that Comcast offers. Of course, there’s XFINITY Internet. (Yes, they use all caps.) Cable television is XFINITY TV. Home security systems are XFINITY HOME. Phone service is called XFINITY Voice. Despite Comcast spending $640 million in the last two years advertising the brand, experts say that most consumers still don’t really understand what “Xfinity” represents. Their solution? More ads. [More]

Comcast Might Get Your Last $70 Back To You In 4 To 8 Weeks

Comcast Might Get Your Last $70 Back To You In 4 To 8 Weeks

Reader D. is having a rough time financially right now. Technically, he’s homeless, but he’s staying with a friend while he gets his life back together. As you can imagine, he doesn’t have a lot of money to spare. Which is why he now is without grocery money after Comcast kept on auto-debiting his account even after he left his apartment and turned off his service. [More]

Comcast Rolls Out $10 Internet Access For Low-Income Families

Comcast Rolls Out $10 Internet Access For Low-Income Families

As a condition of Comcast’s acquisition of NBC, the folks at Kabletown have created Internet Essentials, which offers internet access to low-income families for $9.95/month so long as they meet certain criteria. [More]

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Comcast Makes Up Imaginary Residential Account, Harasses You To Pay For It

S. has a super-special type of Comcast business account called Teleworker Enhanced. This account allows him to have business-class Internet access in his home. The problem, as far as Comcast is concerned, is that he has a business-class account in his home, so they keep making up a phantom residential account to charge him for, then send him to collections. He’s had enough. [More]

Comcast To Give Shorter Windows For Its Service Techs To Not Show Up At Your House

Comcast To Give Shorter Windows For Its Service Techs To Not Show Up At Your House

Anyone who has spent a day, or two, or three, waiting for a cable service tech to show up knows that the “8 a.m. to noon” or “noon to 4 p.m.” window they were originally given is laughable. But Comcast says it has actually made improvements that will allow them to give customers two-hour windows during which its service techs will not show up. [More]

Family's Comcast Signal Obscured By Tangled Vines, Incompetence

Family's Comcast Signal Obscured By Tangled Vines, Incompetence

David has finally reached the end of his cable when it comes to Comcast reception at his house. He has had multiple technicians out to help. He has contacted the executive customer service SWAT team. He has Twittered. His connection is still crappy, and he’s locked in a contract. He finally fired off this letter to company executives, hoping that people at or above the Jack Donaghy level can help him receive the service he’s actually paying for. [More]

Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)

Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)

In an effort to actually provide its hordes of unhappy customers with something useful for their cable dollar, Comcast has announced that it has made deals to bring almost every prime-time network show to its on-demand lineup. [More]

Comcast Says It's Not Pulling My Credit Report, Then Pulls My Credit Report

Comcast Says It's Not Pulling My Credit Report, Then Pulls My Credit Report

Brian found himself in a troubling situation with Comcast. He was setting up service at his mother’s home, about thirty miles from, his home where he already had Comcast service. Comcast’s systems apparently aren’t set up to handle one person with separate accounts in different regions. A customer service rep told Brian that he would not be checking his credit report in order to set up the new service: then ran right up against the freeze Brian had put on his credit report in order to prevent unauthorized access. From, say, Comcast. [More]

Comcast Is Hounding Me With Comcastic Sales Robocalls

Comcast Is Hounding Me With Comcastic Sales Robocalls

Parker is a reluctant Comcast customer. Comcast would like Parker, and many other companies, to upgrade their service. Unfortunately, someone at Comcast believes that the way to convince customers to do this is to robocall them daily: even if they ask to be taken off the list. [More]

Comcast Disconnects Your Cable. You're An RCN Customer.

Comcast Disconnects Your Cable. You're An RCN Customer.

You don’t need to actually be a Bank of America customer in order for them to foreclose on your house, and you don’t actually need to be a Comcast customer for them to disconnect your cable. That’s what Brett writes happened to him recently when a neighbor had their cable fixed. [More]

Move Your Comcast Account, Get Bonus $8 Late Fee

Move Your Comcast Account, Get Bonus $8 Late Fee

Mark wrote to us with a warning for Comcast customers: if you move while your account is set on auto-pay, the system is set up so that you will miss a payment and be hit with a late payment fee. Why is it set up that way? Nobody knows. [More]

Comcast May Not Have Rights To Stream TV To Tablets

Comcast May Not Have Rights To Stream TV To Tablets

Comcast is working furiously to get its programming onto iPads and other tablet computers, even cutting deals with hardware providers like Samsung. But there’s just one little problem: the company may not have the rights to stream shows without first negotiating with the companies that own them. [More]

Watch Out For Phantom Comcast Technician Visits On Your Bill

Watch Out For Phantom Comcast Technician Visits On Your Bill

Have you called Comcast recently to make any changes to your account or your services? Make sure that you don’t have any phantom technician visits billed to your account. That’s what happened to Jason every time he made any changes to his account. [More]

A Cautionary Comcast Tale: Decimal Points Are Very Important

A Cautionary Comcast Tale: Decimal Points Are Very Important

When a California retiree missed a decimal point and sent Comcast an online payment of $6,894 instead of $68.94, the massive overpayment didn’t raise any red flags in Comcast’s system. It didn’t cause a cascade of overdrafts in his bank account, either, since he had enough money to cover it. To bring the situation to Comcast’s attention, though, he had to enlist the help of a local newspaper and a television station. [More]

Comcast Still Billing Customer For Account Canceled in 2006

Comcast Still Billing Customer For Account Canceled in 2006

Dan canceled his Comcast service almost five years ago, in January 2006. He moved to Korea in 2008. You might assume that the company would have stopped billing him by now. You would be wrong. [More]

Comcast "Upgrades" Signal, Drives Loyal Customer To DirecTV

Comcast "Upgrades" Signal, Drives Loyal Customer To DirecTV

The cable television business model is, in essence, very simple. We consumers pay the cable company. They zap programming to our eyeballs, and we send them money. One longtime customer was happy to exchange about $60 every month for access to a little bit of TV. Then Comcast transitioned to a digital signal, and everything just went to hell. [More]

Election Day Robocall Barrage Takes Out Comcast Phone
Service In New England

Election Day Robocall Barrage Takes Out Comcast Phone Service In New England

Political robocalls annoy the hell out of just about everyone, but on Election Day Eve this year in New England, things somehow got even worse. A barrage of last-minute automated calls to voters in New Hampshire and part of Massachusetts actually took down Comcast’s phone network. “Between 5:30 pm and 7pm, whenever I tried to call out on Comcast VOIP the phone either would not dial or there would be a message saying all circuits were busy,” writes David, who lives in the affected area. “I know – I should cancel the landline!” Only if the robocallers have your number. [More]