Comcast is working furiously to get its programming onto iPads and other tablet computers, even cutting deals with hardware providers like Samsung. But there’s just one little problem: the company may not have the rights to stream shows without first negotiating with the companies that own them. [More]
Watch Out For Phantom Comcast Technician Visits On Your Bill
By January 6, 2011
Have you called Comcast recently to make any changes to your account or your services? Make sure that you don’t have any phantom technician visits billed to your account. That’s what happened to Jason every time he made any changes to his account. [More]
A Cautionary Comcast Tale: Decimal Points Are Very Important
By December 2, 2010
When a California retiree missed a decimal point and sent Comcast an online payment of $6,894 instead of $68.94, the massive overpayment didn’t raise any red flags in Comcast’s system. It didn’t cause a cascade of overdrafts in his bank account, either, since he had enough money to cover it. To bring the situation to Comcast’s attention, though, he had to enlist the help of a local newspaper and a television station. [More]
Comcast Still Billing Customer For Account Canceled in 2006
By November 19, 2010
Dan canceled his Comcast service almost five years ago, in January 2006. He moved to Korea in 2008. You might assume that the company would have stopped billing him by now. You would be wrong. [More]
Comcast "Upgrades" Signal, Drives Loyal Customer To DirecTV
By November 10, 2010
The cable television business model is, in essence, very simple. We consumers pay the cable company. They zap programming to our eyeballs, and we send them money. One longtime customer was happy to exchange about $60 every month for access to a little bit of TV. Then Comcast transitioned to a digital signal, and everything just went to hell. [More]
Election Day Robocall Barrage Takes Out Comcast Phone Service In New England
By November 3, 2010
Political robocalls annoy the hell out of just about everyone, but on Election Day Eve this year in New England, things somehow got even worse. A barrage of last-minute automated calls to voters in New Hampshire and part of Massachusetts actually took down Comcast’s phone network. “Between 5:30 pm and 7pm, whenever I tried to call out on Comcast VOIP the phone either would not dial or there would be a message saying all circuits were busy,” writes David, who lives in the affected area. “I know – I should cancel the landline!” Only if the robocallers have your number. [More]
Comcast Shuts Off Customer's Internet Access For Phantom Data Usage
By September 30, 2010
Jodi writes that while she doesn’t agree with Comcast’s habit of turning off customers’ Internet access due to “excessive usage,” while she’s their customer, she intends to play by their rules. This would be a lot easier if her usage meter didn’t indicate that her household used more bandwidth than should have been technically feasible. [More]
How 5 Different Companies Treated Us After My Father's Death
By September 10, 2010
Everyone deals with death at some point, and everyone grieves differently. The major corporations our lives are intertwined with often don’t want to let us go–or create unneeded problems for our survivors. Dan’s father recently died, and he wrote up a comparison of his family’s experiences with a variety of large companies. Out of Bank of America, American Express, Fidelity, AT&T Wireless, and Comcast, which companies do you think were the easiest to deal with under the circumstances? [More]
Oops, Comcast Didn't Really Increase Your Internet Connection Speed
By August 20, 2010
Robert writes that he received an exciting e-mail from his Internet provider, Comcast. They were giving him a better connection! Faster downloads! Then Comcast followed up a few days later to say, approximately, “hey, remember that e-mail we sent saying that your Internet connection is faster now? Yeah, it’s not actually true.”
[More]
Comcast: Oh, You Wanted To Keep Your Decade-Old E-mail Address?
By August 13, 2010
Some advice for Comcast customers: if you want to keep your comcast.net e-mail address when significantly changing your services, you should mention this sometime during the process. Nancy tells Consumerist that’s what she learned when she had Comcast combine her cable and Internet access and roll them into a Triple Play account. Sure, the installation went awry, but you expect that. She didn’t expect the company to shut off her e-mail account, since she was continuing as a Comcast customer and all. This was apparently very naive of her. [More]
Comcast Charges $2 For You To Deliver Their Cable Boxes
By August 11, 2010
Comcast may have sent you a shiny new digital cable box for free, but that doesn’t mean that you can give it back for free. If you want to de-clutter your house and bring your box back, you’re going to have to pay up. An anonymous reader tells the Consumerist phone tipline that Comcast charged him $1.99 to take his spare cable boxes off his hands. [More]
The Best Person At Comcast Just Quit
By July 16, 2010
Frank Eliason, the best person who works at Comcast, has decided to leave Kabletown, USA in order to return to banking, where he’ll again be working in a social media capacity. We wish him the best, as he has always done his best to help our readers, despite the massive amount of abuse we have lovingly heaped upon him. [More]
Comcast Would Rather Have Me Switch Than Give Me A Deal
By July 16, 2010
Reader Courtney was on a promotional plan with Comcast that she didn’t know about, so when it expired she was unhappy to find out that Comcast would rather let her switch to the competition than give her a deal. [More]
Comcast Says You'll Need An Antenna If You Want Network TV In High Def
By May 19, 2010
Holden, a longtime Comcast customer, recently replaced his decade-old cable box with two shiny new ones. Comcast, unable to let a happy customer be, sent equipment that won’t allow his household to watch high-definition channels without paying for an extra cable package. Customer service’s most helpful response: Hook up an antenna, and switch inputs whenever they want to watch something on broadcast TV! Not helping, Comcast. Not helping. [More]
Comcast Would Like You To Return The Cable Boxes Destroyed When Your Home Burned Down
By May 13, 2010
Working hard to maintain their Worst Company in America trophy, a Comcast rep demanded that a couple whose home was destroyed in an apartment fire return their cable boxes, or pay $1,300. Oh, and they lose their promotional rate because they had the audacity to suspend their service. Because they are living in a hotel. After their home was destroyed. [More]
How Many Comcast Techs Does It Take To Hook Up A TiVo?
By April 8, 2010
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]
Comcast Wants $2.25 A Month Not To List My Digital Voice Number
By April 1, 2010
Through an online chat with a CSR, Max found out Comcast would charge him $2.25 a month NOT to list his digital voice number. When he bitterly turned down the not-so-generous offer, the CSR still asked him to leave positive feedback. Find out how he responded by perusing this chat excerpt: [More]
Xfinity Is Apparently How Long You Must Wait For Comcast To Fix Your Cable
By March 4, 2010
Reader Aaron directs us to his recent delightful experience with Comcast’s internet service. The tale begins when he finds the cable that is supposed to be supplying Comcast to his thirsty computer… draped across his driveway. This event causes one of those Kafkaesque situations where the tech guy calls to make sure you are home, even though the CSR said you didn’t need to be home, and then the tech doesn’t show up because he says you said you weren’t home, but you clearly were home, even though you didn’t need to be home…
Aaron says: [More]
