Consumerist
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comcast
An Insider Look At Comcast's Customer Service Boot Camp
Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation's elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents' formation. Sort of. More » -
comcastic
Happy Comcast Employees Make Customers Happier
Want to know the secret to Comcast's success? No, it's not high rates, poor service or random porn broadcasts. It's much more basic: The company's employees just love working there, and want to share their love with customers. Yay! More » -
comcastic
Comcast Contractors Caught Disconnecting Competitor's Service Then Peddling Wares
So you're working as a door-to-door contractor for Comcast, faced with the task of convincing subscribers to a competitor to get Comcastic and net you some commission. So naturally you decide, "why not disconnect their service, then step in and offer my wares when they'll be more appreciated?" More » -
comcastic
Comcast Wins Right To Own More Than 30% Of Cable Market
Comcast is the biggest cable provider in the United States, and now a U.S. Court of Appeals decision states that it can grow even bigger. Yay! Yay? More » -
science!
Why Commercials Sometimes Aren't Perfectly Synced With The Shows
Zac read our recent post about Comcast randomly throwing advertisements in the middle of cartoons and other programming. He let us know that the errant commercials can be explained by science. Broadcasting technology science, that is! More » -
comcastic
Comcast Employee Rescues Driver From A Submerged Car
Add "rescue people from an underwater car" to the list of things Comcast is better at than installing cable. More » -
Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
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comcastic
Comcast Convinces Business To Switch Its Phone Service, Loses Track Of Payment And Disconnects Line
Some silver-tongued sales-devil from Comcast convinced landscaping company owners Kelly and her husband to hand over their business phone line, only to claim it never received their payment and cut off their service in short order. More » -
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missing the point
Cable Providers Stream Shows Online, Require Subscriber Authentication
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More » -
desperation
Comcast Wants You Back, Leaves Comcastic Love Notes
Kevin abandoned Comcast and switched to FiOS. Since then, his jilted cable/Internet company has made it quite clear how badly they want him back. They can't believe it when they hear that he won't see them. Denial is tough to watch. More » -
comcatastrophe
Comcast Credits Your Payment To The Wrong Account, Disconnects Your Cable
Reader Adam wrote in to let us know that he's switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn't get it back on for several days. More » -
reply hazy try again
Don't Like What Comcast Tells You? Just Call Back
If you've followed Consumerist for more than a few days you've probably heard that 2009 Worst Company in America quarterfinalist Comcast has been known to engage in some, ahem, sketchy customer service practices. More » -
comcastic
Comcast Giveth (Fees); Comcast Taketh Away (Fees)
Graham's roommate is moving out. The cable and Internet are in his name, so they called up Comcast to change the name on the account. Simple enough, right? Surprisingly, it was. Until they wanted to know why there was a $10 fee to change the name on the account. More » -
comcastic
Comcast Install Now Comes with "Ruin your Hallway" Service Free of Charge
Jason's Condo was visited by a friendly Comcast installer, who left his hallway a mess without even finishing the job. You can see hanging wires, broken wire housing, and general discord surrounding this one section of hallway. Remember, the EECB is your friend. Has anyone ever had an installer/repairman leave their place a complete mess with no warning or attempt to clean it up? -
comcatastrophe
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
Comcast charged Robert a $24.95 "Customertroublecall" fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn't use. More » -
Comcastic!
Comcast Spends 42 Cents to Mail You a 13 Cent Check
It could be worse; they could have just charged him the difference and called it a day. Full Comcastic Check inside. [Thanks David!] More » -
comcatastrophe
How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR. More » -
comcast
Comcast Frank Is Real And We Have Photographic Proof From The New York Times
Comcast's Twitter-jockey has his own New York Times story. Awww. We love Frank, even though we probably make his life really crappy by posting lots of Comcast complaints. Oh well! Sorry, Frank. More »
comcastic
New York, 12:36 PM
Sun Nov 15
7 posts in the last 24 hours
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