NEW YORK, 7:21 AM, WED JUL 9 | 20 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
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comcastic

Comcast Won't Stop Sending You Junk Mail Because "You Might Move"

UPDATE: Comcast has now removed Brad from its mailing lists for really reals.

Reader Brad is fed up with junk mail from Comcast. He asked the company if it would be possible to be taken off the junk mail list to which Comcast replied, "We are unable to remove a non-active account from the mailing list. The reason being is, if or when you move out of this address, we would not be sending offers and possibly prevent the new owner from receiving a special offer," and that would be a crime against humanity, we suppose. Is there a way to get Comcast to stop sending junk mail? Brad's letter and our response, inside..

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6:05 AM on Thu Jul 3 2008
By Jay Slatkin
4,876 views, 31 comments

comcastic

Judge Orders Mental Exam For Man Who Kidnapped Comcast Technician

On Monday, John Weatherly, age 60, appeared in court to face kidnapping charges stemming from an incident in March, 2007 when he allegedly detained a Comacst technician, The Tennessean reports. According to the police affidavit, Weatherly deadbolted his door and threatened the technician with a German Shephard and would not allow the tech to leave until he fixed his television. The judge ordered a mental evaluation for Weatherly. More, inside... More »

9:10 AM on Wed Jun 11 2008
By Jay Slatkin
4,050 views, 21 comments

comcastic

Comcast Installs Big-Ass Box On Your Lawn

According to an article in The Press Democrat, some residents in Santa Rosa, CA. are coming home to find large green Comcast utility boxes installed on their property, often in the middle of their lawns. The unsightly green plastic boxes are about the size of an air conditioner and have been popping up in Santa Rosa as Comcast upgrades its cable network. Naturally, the residents are upset. More »

9:32 AM on Mon May 5 2008
By Jay Slatkin
20,048 views, 115 comments

comcastic

Thank You For Contacting Comcast Live Chat Support. My Name Is Lethel.

Katherine, a new Comcast subscriber, was setting up her online account access when for reasons unknown it told her that she must talk the online CSR. Suddenly she felt fear and trepidation radiate down her arm and settle into her mouse hand. She took a deep breath, said a silent prayer and clicked "CHAT NOW." What proceeded was a mind numbing 20 minutes of her life that Katherine will never get back. Her letter and chat log inside... More »

11:15 AM on Wed Apr 30 2008
By Jay Slatkin
15,569 views, 66 comments

Latest by camman68: @SteveZim1017: I don't expect these people to go the extra mile. It would be nice if they would just do their job. more »

Comcast Responds To Disconnecting "Unlimited" Customer For "Excessive" Use Comcast issued The Consumerist a statement regarding, "Comcast Customer Uses "Unlimited Service" Excessively, Gets Disconnected For A Year":

48 comments

comcast

Comcast Customer Uses "Unlimited Service" Excessively, Gets Disconnected For A Year

UPDATE: Comcast responds. More »
comcast

Comcast To Suck Less

Last week the FCC reiterated that Comcast needs to "unlock" it's DVRs and set-top boxes. And, to make life even better, "The foot-dragging, tech-testing wing of the cable industry, Cable Labs, has finally standardized a two-way interactive CableCARD." A CableCARD is a device that will allow a CableCARD ready TV to operate digital cable without a set-top box. More »

5:29 PM on Fri Jan 19 2007
By Meg Marco
448 views, 8 comments