[Update] Comcast Denies Threatening To Disconnect Users Of Ultra-Private Browser

[Update] Comcast Denies Threatening To Disconnect Users Of Ultra-Private Browser

Tor is a specialized web browser: its target audience is the very security-minded user, someone who wants to stay private and anonymous. That includes all kinds of folks, from tech writers to, well, some people who have a strong and vested interest in law enforcement not knowing what they’re up to. The browser boasts over a million users now, but Comcast seems to be of the opinion that it knows what every one of those people are up to, that they are up to no good, and that Comcast has the right to cut off their web service for using it. [More]

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

When Google Fiber entered the Internet service provider market in Kansas City, the strangest things began to happen. Current providers Comcast, Time Warner Cable, which operate in different parts of the metropolitan area, had to start acting like they were in a competitive business. Last week, bost Comcast and Time Warner announced that they’re doubling Internet speeds for most customers, with no price increase. [More]

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

(Steve Rhodes)

Comcast Locks You Out Of Your E-Mail Accounts, Shrugs

It all began when Karen paid her Comcast bill online. Maybe that’s what caused her issue, or maybe it wasn’t–all she knows is that when she tried to log in to her account after the payment posted, she got kicked back to the login screen. That’s how two weeks of what she called “Xfinity Hades” began. [More]

After Fire, Comcast Probaby Won’t Make Low-Income Seniors Pay For Burned Cable Boxes

After Fire, Comcast Probaby Won’t Make Low-Income Seniors Pay For Burned Cable Boxes

The good news was that no one was killed or injured when a fire destroyed an apartment building for low-income senior citizens in Battle Creek, Michigan last week. The bad news is that the seniors’ cable provider, Comcast, can’t rule out that they’re going to charge the residents for the Kabletown-owned cable boxes that were destroyed in the fire. [More]

Everyone At The FCC & DOJ Should Be Forced To Watch This “Comcast Doesn’t Give A F#!k” Video

Everyone At The FCC & DOJ Should Be Forced To Watch This “Comcast Doesn’t Give A F#!k” Video

In the debate over whether or not to approve the merger between Comcast and Time Warner Cable, there has been a lot of in-depth discussion of market share, divestments, fiber competition, and all sorts of other things the average cable subscriber doesn’t concern herself with because she has better things to do. What’s at risk of being overlooked is that Comcast is just a horrible company that really doesn’t care about its many millions of customers who have no other choice. [More]

Report: Comcast Sends Out Around 1,800 Copyright Alert Notices Each Day

Report: Comcast Sends Out Around 1,800 Copyright Alert Notices Each Day

It’s been almost a year since the nation’s largest Internet service providers began using the Copyright Alert System, better known as Six Strikes, which identifies potentially illegal file-sharing and sends a series of increasingly severe warnings before the ISP penalizes the user. According to a new report from TorrentFreak, in the short time since Six Strikes launched, Comcast has sent out at least 625,000 such warnings. [More]

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

How much junk mail from one company is too much? There is no universal number, but the limit is definitely smaller than this one-day crop of Comcast mailers at one six-household apartment building. Look, Comcast, maybe the residents of this building just aren’t into you. [More]

Man Pleads Guilty In Scheme That Scammed $2.4 Million In Free Comcast Service

Man Pleads Guilty In Scheme That Scammed $2.4 Million In Free Comcast Service

Last year, police in Pennsylvania busted a ring of scammers — including some former Comcast employees — who had talked nearly 6,000 people into paying upwards of $200 to permanently have their Comcast cable bills reduced. Now the man described as being “second in command” of the ring has entered a guilty plea. [More]

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Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early

Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]

(YayAdrian)

Comcast Charges Me $40 For The Pleasure Of Letting It Fix Its Own Screw-Up

It’s bad enough that a Comcast tech futzed with the exterior connection to Consumerist reader Grant’s cable line, resulting in weak and dropped connections. But the folks at Kabletown never seem satisfied to stop at bad enough. [More]

(afagen)

Comcast Doesn’t Understand The Idea Of ‘Transferring Service,’ Shuts All Of Our Services Down

Brad is a longtime customer of Comcast, and he planned to take Comcast with him to his new home. This was a mistake. Not the part where he was going to keep using Comcast: in many areas, people who want cable don’t really have a choice. His mistake was letting Comcast know ahead of time that he planned to move. Things began to go terribly wrong within mere minutes, and he is still without any of his Comcast services, even though the move is weeks away. [More]

(cmorran123)

Comcast Sells Me Data Speeds It Can’t Possibly Deliver

Andrea needs high-speed Internet access to get her work done. Really high speed. Faster than your average DSL or satellite Internet connection; faster than what she gets once everyone in her town gets home from work or school and starts playing Facebook games or downloading torrents or whatever it is they do. She can get the level of service that she pays for and actually needs, but only for a few hours a day. [More]

(bclinesmith)

Comcast Moves 1,000 Call Center Jobs Out Of California, Totally Doesn’t Blame State Government

Comcast customers in northern California who call in for help won’t be talking to their neighbors anymore. Kabletown announced yesterday that they plan to shut down call centers in Livermore, Morgan Hill and Sacramento in November. The 1,000 employees affected will have the opportunity to receive severance packages, or to follow their jobs as they’re transferred to call centers in Oregon, Washington and Colorado. The interesting part, though, is what Comcast had to say about why they’re moving the jobs, then later retracted. [More]

Comcast Installer Thought This Mess Of Cables Was Less Of An Eyesore Than Running Them Along Floor

Comcast Installer Thought This Mess Of Cables Was Less Of An Eyesore Than Running Them Along Floor

Beauty is in the eye of the beholder and everyone’s a critic. So while Consumerist reader Stephen looks at the black cables left on his wall by a Comcast installer and sees an ugly mess, others might see something that belongs in a museum. [More]

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.” [More]