6 Things Comcast Customers Can Try To Get Some Actual Customer Service

6 Things Comcast Customers Can Try To Get Some Actual Customer Service

Comcast is not exactly renowned for its high-quality customer service. It consistently ranks as one of the most-hated, most ineffective companies in the country, in both formal and informal surveys. They hired an exec just to change the customer experience, but the heap of public, embarrassing incidents for them just keeps getting bigger. So if you’re a Comcast customer, and you’re stuck in a loop trying to get your problem solved, is there anything you can actually do? [More]

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

When a Chicago man recently contacted Comcast to set up a new broadband account, he was told the company would have to run a credit check — or he could pay a $50 deposit to waive that requirement. But the customer claims that Comcast went ahead and pulled his credit anyway, which is why he’s now suing the nation’s largest consumer broadband provider. [More]

The current slate of groups involved in the Stop Mega Comcast Coalition.

More Groups Pile Onto “Stop Mega Comcast” Coalition

Only a month ago, a coalition of more than a dozen groups formed in an effort to work together in stopping the pending merger between Comcast and Time Warner Cable. And while the federal regulatory review process inched forward on this deal, more and more groups have joined in the fight to prevent Comcast from dominating the consumer broadband market in the U.S. [More]

Comcast CEO Neil Smit told a panel at the International CES conference that customer service would soon be the company's best product.

Comcast Cable Chief Promises Customer Service Will “Be Our Best Product.” Really.

Comcast is reigning Worst Company in America champion for a reason: we’ve seen story after story after story where consumers have struggled just to get basic service from the company. But Comcast cable head Neil Smit was confident (or delusional) when he told a panel at the International CES that customer service would soon be the best product to come from the company. [More]

(Mr.TinDC)

Comcast Will Send A New Cable Modem Whether You Order One Or Not

Most people assume that their Internet service provider isn’t going to behave in a similar manner to the very shadiest of computer malware and virus mongers. Apparently, they shouldn’t, especially if they are customers of Comcast. Consumer reporter Bob Sullivan and one of his readers both clicked one link to trigger the shipment of a new piece of equipment that neither of them wanted. [More]

Comcast Eliminating One Annoying Fee By End Of Year

(Steven Depolo)

Cable companies are notorious for their fees — modems, set-top boxes, HD service, DVR service, repair visits, early termination fees; the list goes on. But Comcast tells Consumerist that it is ditching one annoying little fee over the next few months. [More]

[Update] Comcast Denies Threatening To Disconnect Users Of Ultra-Private Browser

[Update] Comcast Denies Threatening To Disconnect Users Of Ultra-Private Browser

Tor is a specialized web browser: its target audience is the very security-minded user, someone who wants to stay private and anonymous. That includes all kinds of folks, from tech writers to, well, some people who have a strong and vested interest in law enforcement not knowing what they’re up to. The browser boasts over a million users now, but Comcast seems to be of the opinion that it knows what every one of those people are up to, that they are up to no good, and that Comcast has the right to cut off their web service for using it. [More]

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

When Google Fiber entered the Internet service provider market in Kansas City, the strangest things began to happen. Current providers Comcast, Time Warner Cable, which operate in different parts of the metropolitan area, had to start acting like they were in a competitive business. Last week, bost Comcast and Time Warner announced that they’re doubling Internet speeds for most customers, with no price increase. [More]

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

(Steve Rhodes)

Comcast Locks You Out Of Your E-Mail Accounts, Shrugs

It all began when Karen paid her Comcast bill online. Maybe that’s what caused her issue, or maybe it wasn’t–all she knows is that when she tried to log in to her account after the payment posted, she got kicked back to the login screen. That’s how two weeks of what she called “Xfinity Hades” began. [More]

After Fire, Comcast Probaby Won’t Make Low-Income Seniors Pay For Burned Cable Boxes

After Fire, Comcast Probaby Won’t Make Low-Income Seniors Pay For Burned Cable Boxes

The good news was that no one was killed or injured when a fire destroyed an apartment building for low-income senior citizens in Battle Creek, Michigan last week. The bad news is that the seniors’ cable provider, Comcast, can’t rule out that they’re going to charge the residents for the Kabletown-owned cable boxes that were destroyed in the fire. [More]

Everyone At The FCC & DOJ Should Be Forced To Watch This “Comcast Doesn’t Give A F#!k” Video

Everyone At The FCC & DOJ Should Be Forced To Watch This “Comcast Doesn’t Give A F#!k” Video

In the debate over whether or not to approve the merger between Comcast and Time Warner Cable, there has been a lot of in-depth discussion of market share, divestments, fiber competition, and all sorts of other things the average cable subscriber doesn’t concern herself with because she has better things to do. What’s at risk of being overlooked is that Comcast is just a horrible company that really doesn’t care about its many millions of customers who have no other choice. [More]

Report: Comcast Sends Out Around 1,800 Copyright Alert Notices Each Day

Report: Comcast Sends Out Around 1,800 Copyright Alert Notices Each Day

It’s been almost a year since the nation’s largest Internet service providers began using the Copyright Alert System, better known as Six Strikes, which identifies potentially illegal file-sharing and sends a series of increasingly severe warnings before the ISP penalizes the user. According to a new report from TorrentFreak, in the short time since Six Strikes launched, Comcast has sent out at least 625,000 such warnings. [More]

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

Comcast Blasts My Apartment Building With Junk Mail, Hopes For The Best

How much junk mail from one company is too much? There is no universal number, but the limit is definitely smaller than this one-day crop of Comcast mailers at one six-household apartment building. Look, Comcast, maybe the residents of this building just aren’t into you. [More]

Man Pleads Guilty In Scheme That Scammed $2.4 Million In Free Comcast Service

Man Pleads Guilty In Scheme That Scammed $2.4 Million In Free Comcast Service

Last year, police in Pennsylvania busted a ring of scammers — including some former Comcast employees — who had talked nearly 6,000 people into paying upwards of $200 to permanently have their Comcast cable bills reduced. Now the man described as being “second in command” of the ring has entered a guilty plea. [More]

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Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early

Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]