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    • comcast

      An Insider Look At Comcast's Customer Service Boot Camp

      Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation's elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents' formation. Sort of. More »

      3:00 PM on Sat Nov 14 2009
      By Laura Northrup
      4,153 views, 27 comments

      Most discussed Razor512: Basic call center training. no matter what problem the user reports, be it a damaged cable line or a faulty modem, more »

    • comcastic

      Happy Comcast Employees Make Customers Happier

      Want to know the secret to Comcast's success? No, it's not high rates, poor service or random porn broadcasts. It's much more basic: The company's employees just love working there, and want to share their love with customers. Yay! More »

      3:07 PM on Thu Nov 5 2009
      By Marc Perton
      7,021 views, 54 comments

    • comcastic

      Comcast Contractors Caught Disconnecting Competitor's Service Then Peddling Wares

      So you're working as a door-to-door contractor for Comcast, faced with the task of convincing subscribers to a competitor to get Comcastic and net you some commission. So naturally you decide, "why not disconnect their service, then step in and offer my wares when they'll be more appreciated?" More »

      10:00 AM on Thu Sep 17 2009
      By Phil Villarreal
      23,086 views, 71 comments

      Most discussed gqcarrick: They just keep shooting themselves in the foot. IF there is a choice in your area, why would you even more »

    • comcastic

      Comcast Wins Right To Own More Than 30% Of Cable Market

      Comcast is the biggest cable provider in the United States, and now a U.S. Court of Appeals decision states that it can grow even bigger. Yay! Yay? More »

      3:30 PM on Sun Aug 30 2009
      By Laura Northrup
      7,878 views, 90 comments

    • science!

      Why Commercials Sometimes Aren't Perfectly Synced With The Shows

      Zac read our recent post about Comcast randomly throwing advertisements in the middle of cartoons and other programming. He let us know that the errant commercials can be explained by science. Broadcasting technology science, that is! More »

      1:14 PM on Sat Aug 29 2009
      By Laura Northrup
      14,693 views, 41 comments

    • comcastic

      Comcast Employee Rescues Driver From A Submerged Car

      Add "rescue people from an underwater car" to the list of things Comcast is better at than installing cable. More »

      4:19 PM on Tue Aug 4 2009
      By Meg Marco
      7,767 views, 59 comments

    • Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun. MORE »

      3 comments

    • comcastic

      Comcast Convinces Business To Switch Its Phone Service, Loses Track Of Payment And Disconnects Line

      Some silver-tongued sales-devil from Comcast convinced landscaping company owners Kelly and her husband to hand over their business phone line, only to claim it never received their payment and cut off their service in short order. More »

      10:00 AM on Wed Jul 8 2009
      By Phil Villarreal
      6,946 views, 35 comments

    • missing the point

      Cable Providers Stream Shows Online, Require Subscriber Authentication

      How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers? More »

      6:15 PM on Fri Jun 26 2009
      By Laura Northrup
      6,504 views, 35 comments

    • desperation

      Comcast Wants You Back, Leaves Comcastic Love Notes

      Kevin abandoned Comcast and switched to FiOS. Since then, his jilted cable/Internet company has made it quite clear how badly they want him back. They can't believe it when they hear that he won't see them. Denial is tough to watch. More »

      10:42 AM on Tue May 19 2009
      By Laura Northrup
      11,843 views, 49 comments

      Most discussed GildaKorn: Comcast seems to be adding a personal touch to their sales and services. I've experienced it first hand. I don't more »

    • comcatastrophe

      Comcast Credits Your Payment To The Wrong Account, Disconnects Your Cable

      Reader Adam wrote in to let us know that he's switching to FiOS after Comcast credited his payment to the wrong account number, accused him of not paying his bill, disconnected his cable, lied about it, then couldn't get it back on for several days. More »

      12:33 PM on Mon May 18 2009
      By Meg Marco
      8,526 views, 42 comments

      Most discussed dangerp: He obviously had some major issues with the atrocity that is comcast's customer service. I am well aware that more »

    • reply hazy try again

      Don't Like What Comcast Tells You? Just Call Back

      If you've followed Consumerist for more than a few days you've probably heard that 2009 Worst Company in America quarterfinalist Comcast has been known to engage in some, ahem, sketchy customer service practices. More »

      11:14 AM on Mon May 4 2009
      By Phil Villarreal
      10,636 views, 41 comments

    • comcastic

      Comcast Giveth (Fees); Comcast Taketh Away (Fees)

      Graham's roommate is moving out. The cable and Internet are in his name, so they called up Comcast to change the name on the account. Simple enough, right? Surprisingly, it was. Until they wanted to know why there was a $10 fee to change the name on the account. More »

      8:40 PM on Wed Apr 29 2009
      By Laura Northrup
      9,119 views, 41 comments

      Most discussed satindevil: We've had problems in the past with our (mandatory) cable/internet carrier, NTC, in my apartment complex. Earlier this semester, NTC decided more »

    • comcastic

      Comcast Install Now Comes with "Ruin your Hallway" Service Free of Charge

      Jason's Condo was visited by a friendly Comcast installer, who left his hallway a mess without even finishing the job. You can see hanging wires, broken wire housing, and general discord surrounding this one section of hallway. Remember, the EECB is your friend. Has anyone ever had an installer/repairman leave their place a complete mess with no warning or attempt to clean it up?

      4:00 PM on Tue Feb 10 2009
      By Alex Jarvis
      13,016 views, 75 comments

      Most discussed shamowfski: Looks like the buildings hallway, not his personal hallway. I don't know anyone who has an internal door with more »

    • comcatastrophe

      Comcast Charges Hurricane Victim $24.95 For Calling Customer Service

      Comcast charged Robert a $24.95 "Customertroublecall" fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn't use. More »

      1:25 PM on Sat Jan 24 2009
      By Carey Alexander
      27,921 views, 84 comments

      Most discussed comcastcares: Carey, I would be happy to help. This person has been through too much and we would like to make more »

    • Comcastic!

      Comcast Spends 42 Cents to Mail You a 13 Cent Check


      It could be worse; they could have just charged him the difference and called it a day. Full Comcastic Check inside. [Thanks David!] More »

      6:00 PM on Tue Jan 13 2009
      By Alex Jarvis
      3,817 views, 53 comments

    • comcatastrophe

      How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?

      Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR. More »

      12:53 PM on Mon Dec 1 2008
      By Meg Marco
      18,088 views, 70 comments

    • comcast

      Comcast Frank Is Real And We Have Photographic Proof From The New York Times

      Comcast's Twitter-jockey has his own New York Times story. Awww. We love Frank, even though we probably make his life really crappy by posting lots of Comcast complaints. Oh well! Sorry, Frank. More »

      2:34 PM on Fri Jul 25 2008
      By Meg Marco
      8,385 views, 23 comments

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    New York, 12:36 PM
    Sun Nov 15
    7 posts in the last 24 hours

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