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Boston Mayor To FCC: Please Don't Listen To Comcast
By Chris Morran on May 25, 2012 3:30 PM
29 Comments
In April, cable subscribers in Boston were offered a glimmer of hope after the FCC ruled that the city would once again, after a decade of price increases from Comcast (the only cable company in town), be allowed to regulate cable pricing. But the war isn't over, as Comcast has asked the FCC to rethink its ruling while Boston's mayor has asked the FCC to just please not listen to Comcast. More »
Don't Be Attacked By Criminals Posing As Comcast Techs
By Chris Morran on May 24, 2012 12:15 PM
33 Comments
What's worse than having a bad cable company tech wrecking your house? How about three men posing as cable techs who want to break into your house to rob and assault you? More »
Comcast Refuses To Believe I Didn't Open An Account When I Was 16 At A House I Didn't Live In
By Chris Morran on May 21, 2012 12:30 PM
44 Comments
We know that some unscrupulous people out there will try to pull one over on a cable/phone/utility company by simply claiming that the person who owes them a big bill is a previous, unrelated tenant. But if you have several documents proving that you are indeed the new tenant, that should be sufficient. Right? Oh wait... this is Comcast we're talking about. More »
5 Cable Companies Agree To Share Hotspots, But Will People Use Them?
By Chris Morran on May 21, 2012 11:52 AM
13 Comments
For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse? More »
(KDKA)
Comcast: Arson Ain't A Good Excuse For Lost Equipment, So Pay Up
By Mary Beth Quirk on May 18, 2012 10:10 AM
119 Comments
It wasn't enough that a woman lost her apartment in a fire set by an arsonist— including most of her belongings, but then Comcast had to make it all worse by demanding she pay up for the two cable boxes and a router she failed to save in the fire. More »
Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet
By Chris Morran on May 17, 2012 4:12 PM
41 Comments
Following the recent news that Comcast would not count any of its own Xfinity streaming video services against Internet customers' 250GB data cap, the folks at Kabletown have announced they is doing away with that cap — and replacing it with tiered data plans. More »
(kimaroo)
Comcast Assumes Woman Caller Doesn't Like Sports But Has A Husband Who Does
By Mary Beth Quirk on May 10, 2012 12:00 PM
106 Comments
A wonderful blogger happens to be a woman, a woman who called Comcast to get help with non-working Internet service. So, since we live in a society where all women must be heterosexual and have husbands, those women must also not like sports in the way that their husbands do. Right? Or something. More »
(dmuth)
Should Cable Companies Credit You For Outages You Didn't Complain About?
By Chris Morran on May 9, 2012 3:45 PM
55 Comments
There's that old question that asks: If a tree falls in a forest and no one is around to hear it, does it make a sound? But in the world of Consumerist, a more appropriate query might be: If the cable goes out for a few hours and customers don't notice, should they get refunds anyway? More »
Report: Hulu Thinks Maybe You Shouldn't Cut Your Cable Cord Just Yet
By Chris Morran on April 30, 2012 6:19 PM
139 Comments
Hulu is one of the many streaming services that have led a growing number of cable and satellite subscribers to cancel their subscriptions and get most of their TV entertainment via the Internet. But a new report claims that Hulu is now looking to appease cable companies by eventually making the service available only to those who are also paying for cable. More »
New Book About Comcast Is For Kabletown Employees Only
By Chris Morran on April 24, 2012 1:15 PM
21 Comments
We've been hearing for a couple weeks from folks inside Comcast that the company had commissioned a book on the creation of the country's largest cable provider (and current owner of a third-tier network called NBC). And while it's currently being shipped out to all Comcast employees, the 424-page tome will not be made available for those of us who might want to actually read it. More »
You'll Take The Cable Box Comcast Gives You And You'll Like It
By Laura Northrup on April 24, 2012 12:30 PM
96 Comments
Nancy wants to put a small TV in her kitchen, but there isn't room for a full ginormous cable box. That's okay, though: her cable provider, Comcast, makes a special mini box for tiny televisions in tight spaces. The problem is that if you want one, you have to just cross your fingers and hope that the installer happens to have one in their truck that day. You can't order it, and you can't even show up at a local Kabletown outpost to pick one up: there's no guarantee they'll have one. No, you have to use what your installer shows up with. And you'll have to like it. More »
(mine)
Comcast Tech Manages To Condemn House With His Truck
By Chris Morran on April 18, 2012 2:30 PM
44 Comments
Usually when we write about a cable company tech doing damage to a property, it involves kicking holes in walls or other shoddy workmanship. But here's the tale of a Comcast tech who managed to have an entire house declare unsafe, all with the help of his company truck. More »
I Would Rather Gnaw My Arm Off Than Continue Dealing With Comcast
By Laura Northrup on April 17, 2012 12:30 PM
34 Comments
M. has had it with Comcast. In fact, she's not even a customer of theirs anymore. But the good people of Kabletown owe her a $143 refund after she canceled service in February, and she can't get her money out of their clutches. Even the customer service heroes of the Twitter team promise her that a check is on its way...but it never shows. At this point, it isn't even about the money anymore. More »
Netflix CEO Rips Comcast On Net Neutrality
By Chris Morran on April 16, 2012 7:00 AM
51 Comments
It's been a few weeks since Comcast announced that data chewed up by customers who use the cable company's Xfinity Xbox app won't count toward their monthly data cap. The move ignited a debate over whether or not Comcast was unfairly making its product more readily available than those provided by others, like perhaps... Netflix. Well, yesterday, Netflix CEO Reed Hastings decided it was time to make his position known. More »
This Time Warner Cable Letter Epitomizes What's Wrong With Cable Industry
By Chris Morran on April 10, 2012 11:30 AM
86 Comments
Do you think Ford would ever send you a letter suggesting you give Toyota a try? Or would McDonald's ever shoot you an e-mail telling you to check out the lovely Burger Kings in your new neighborhood? Of course not. So why would the cable industry not care which company you choose? More »
FCC Gives Boston Go-Ahead To Regulate Cable Prices Again
By Chris Morran on April 9, 2012 5:10 PM
49 Comments
It's been 11 months since the mayor of Boston asked the Federal Communications Commission if he could pretty-please-with-sugar-on-top be allowed to regulate what cable companies charge in his fair city. Well, it appears the FCC Entmoot has finally wrapped up and Boston can once again rein in soaring cable rates. More »
Comcast Is Very Concerned About Your Cocker Spaniels
By Laura Northrup on April 4, 2012 9:30 AM
47 Comments
David is a little confused. First, because received a Comcast bill for two months of service, even though he already submitted a payment. Second, because some denizen of Kabletown has started turning ordinary customer service e-mails in to Mad Libs. Or spell check has gone horribly awry. Or...actually, we're not quite sure what's going on here. More »
Either Comcast's Billing System Is Messed Up Or This Woman Really Loves Ordering Porn
By Chris Morran on April 2, 2012 3:15 PM
61 Comments
Who among us hasn't had a slight bit of buyer's remorse after buying porn? It's okay, you don't need to raise your hands; your silence speaks volumes. But one Comcast customer is being quite loud about the fact that she keeps having to ask the Kabletown folks to remove hundreds of dollars worth of pay-per-view porn items from her cable bill. More »
Philadelphians With DirecTV Now Have No Way Of Watching Phillies Baseball On TV
By Chris Morran on April 2, 2012 9:15 AM
52 Comments
For years, Philadelphia Phillies fans with DirecTV have found themselves unable to watch most of the team's games because the satellite provider and Comcast refuse to come to a resolution over the channel that carries those contests. Now another annoying slap-fight between DirecTV and a broadcaster has left its Philadelphia-area subscribers completely in the dark for this upcoming baseball season. More »
(PepOmint)
Displaced By A Tornado? Comcast Considers You "On Vacation"
By Chris Morran on March 29, 2012 3:15 PM
25 Comments
They must not get too many tornadoes in Kabletown. Or maybe the folks at Comcast think that twisters really do whisk people away to magical lands with witches and flying monkeys. Regardless, residents of one tornado-damaged Michigan town say they've had a hard time convincing the cable company that they are not "on vacation." More »
