(Rosalyn Davis)

Judges Question FCC’s Need To Share What Comcast & DirecTV Pay To Broadcasters

Those following the merger of Comcast with Time Warner Cable and AT&T’s acquisition of DirecTV may remember that the FCC had hoped to make some of the cable companies’ confidential contract information available to parties with a direct interest in these deals. In November, a federal appeals court preliminarily sided with the broadcasters and temporarily blocked the FCC from sharing this info, and this morning the court heard arguments from both sides on whether or not these contracts should be kept under lock and key for good. [More]

Comcast Rep Lies, Tells Customer That Data Cap Is “Mandated By Law”

Comcast Rep Lies, Tells Customer That Data Cap Is “Mandated By Law”

For nearly three years, Comcast has been trying out data caps — sorry, “data thresholds” — in certain markets around the country where customers who reach a certain monthly usage amount are given the option of buying additional data at an outrageous price. Aside from pure greed on the behalf of Internet service providers, there is no need for most data caps, but one Comcast rep is telling customers that they are required by law. [More]

(Lyman Green)

Time Warner Cable Out-Comcasts Comcast, Renames Customer “C*nt”

Lest you think that it’s just Comcast employees that are spitefully renaming customers “A**hole Brown,” or “super b*tch,” the company’s pending merger partner has proven it can do much worse — by slapping the C-bomb on a customer’s bill. [More]

Unless you live in a market with an NBC owned-and-operated local affiliate, you won't be able to watch the live stream.

NBC Now Streaming Live Via App, But Only In Certain Markets

Years after other ABC opened up its live network feed to online streaming, NBC is finally allowing people to access its shows live online via the network’s Android and iOS app — but only in certain markets and with the now-common requirement of having a pay-TV subscription. [More]

Hollywood Groups, Congressman Call For Feds To Block Comcast/TWC Merger

Hollywood Groups, Congressman Call For Feds To Block Comcast/TWC Merger

Today, Los Angeles is a Time Warner Cable town, with Charter poking in around the edges. Of course if Comcast and TWC get their way, Hollywood will be Comcast central before the year is out. However, there are plenty of Californians around who emphatically don’t want that to happen, and in a new report and press event this week they got together to call on federal regulators to block the corporate marriage before it could hurt their hometown — or anyone else. [More]

(БРАТСТВО)

New Comcast Customer Loses Old Phone Number

When people switch from one phone provider to another, even for landline service, they’re supposed to be able to port their phone number from their old phone company to their new one. That didn’t happen for one new Comcast customer, who lost her phone number of 15 years when she switched from AT&T. [More]

(Mike Mozart)

Prank Callers Trolling Comcast Twitter Feed For Victims

Comcast’s public image has sunk so low that customers now assume that a customer service rep who threatens you with violence or calls you a “b*tch” is actually someone working for the nation’s largest cable provider and not a prank caller. [More]

Analyst Downgrades Odds Of Comcast, Time Warner Cable Merger

Analyst Downgrades Odds Of Comcast, Time Warner Cable Merger

An important industry analyst who had previously placed decent odds on Comcast being allowed to spend $45 billion to acquire Time Warner Cable is now looking at the deal in a less-sunny light, downgrading the likelihood of the merger succeeding. [More]

Comcast Doesn’t Want to Improve its ‘Internet Essentials’ Program for Low-Income Consumers

Comcast Doesn’t Want to Improve its ‘Internet Essentials’ Program for Low-Income Consumers

With Comcast’s $45 billion acquisition of Time Warner Cable nearing the finish line, you’d think the company would be willing to do something as insignificant as make promises to improve its broadband program for low-income users. You’d be wrong. [More]

Sorry, Dodgers fans. New MLB Commish Rob Manfred doesn't care whether you can watch your team on TV.

New MLB Commissioner Won’t Do Anything To Get Dodgers Back On L.A. TV

With pitchers and catchers set to report to spring training in the coming week, and the start of the 2015 Major League Baseball season fewer than eight weeks away, the overwhelming majority of Dodgers fans in Los Angeles are still unable to watch their hometown team on TV. And even though now-former MLB Commissioner Bud Selig had said during his final months that the league would do “everything we can to break the impasse,” those words now ring hollow as Selig’s replacement has confirmed he wants nothing to do with getting baseball back on TV in L.A. [More]

Comcast Accidentally Receives Customer’s Rent Check, Cashes It Anyway

Comcast Accidentally Receives Customer’s Rent Check, Cashes It Anyway

When a 79-year-old Comcast customer accidentally included her rent check with her Comcast bill, not only did the cable company cash the check — which was more than 10 times the amount of her bill and was made out to someone else — but it also refused to issue her a refund when it acknowledged the goof. [More]

Knight725

5 Empty Promises Comcast Has Made About Time Warner Cable Merger & One Promise They Won’t Make

It’s been a year since two-time Worst Company In America winner Comcast confirmed it would spend $45 billion to acquire another much-loathed pay-TV provider, Time Warner Cable. And while we all wait for the FCC and Justice Dept. to finish kicking the tires and looking under the hood of this deal, what better time to review some of the promises Comcast has made about the post-merger pro-consumer wonderland we’ll all enjoy. [More]

Contract Fight Between Comcast, Estrella TV Highlights Another Reason Why The Mega-Merger Matters

Contract Fight Between Comcast, Estrella TV Highlights Another Reason Why The Mega-Merger Matters

There’s another TV contract dispute a-brewing. This one isn’t between a powerhouse cable network and their carrier, though. This time, it’s a fight between a small, Spanish-language broadcast network and everyone’s favorite cable company, Comcast. And while on the one hand the dispute looks to be a completely bog-standard fight about money, it’s also a key example of an often-overlooked aspect of Comcast’s growth and dominance. [More]

(Mike Mozart)

Columnist Calls Comcast CEO’s Mom On Behalf Of Jerked-Around Customers; Actually Gets Stuff Done

Sometimes the best way to get something done is to tattle to one’s mother. Apparently, that works when it comes to fixing Comcast’s cable service. [More]

Complaining Comcast Customer Renamed “Super B**ch” On Her Cable Bill

Complaining Comcast Customer Renamed “Super B**ch” On Her Cable Bill

While Comcast says it’s doing its best to stop employees from renaming customers things like “A**hole Brown,” the reports of Comcast customers with rudely revised account names continues. This time, it’s a Chicago-area woman who has been dubbed “Super B**ch” on her Comcast bill. [More]

Stock prices for Comcast, TWC, and Charter, as seen on Google Finance, on February 4, 2015. All jumped after Wheeler's op-ed about net neutrality hit the internet at 11:00 a.m.

Despite Threats Of Disaster, Investors In Comcast, Verizon, Etc. All Seem Totally Fine With FCC’s Plan To Reclassify Broadband

For a year now, the big ISPs have been having a series of public freakouts that stronger net neutrality rules would make for an uncertain regulatory future, leave them exposed, drive investment down, and hurt their businesses. And yet earlier today the chairman of the FCC dropped his bombshell that the agency is going to aim for the strongest possible regulation anyway. So how’d the market respond?

The stocks all went up. [More]

Comcast Says It’s Working On Making It Harder To Change Customers’ Names To “A**hole”

Comcast Says It’s Working On Making It Harder To Change Customers’ Names To “A**hole”

Last week wasn’t a good one for Comcast. It began with a report that someone at the company changed a customer’s name to “A**hole Brown” and ended with multiple customers claiming their names had also been changed for the worse. Now Comcast says it’s making an effort to curb this sort of rude and bizarre behavior. [More]

6 Things Comcast Customers Can Try To Get Some Actual Customer Service

6 Things Comcast Customers Can Try To Get Some Actual Customer Service

Comcast is not exactly renowned for its high-quality customer service. It consistently ranks as one of the most-hated, most ineffective companies in the country, in both formal and informal surveys. They hired an exec just to change the customer experience, but the heap of public, embarrassing incidents for them just keeps getting bigger. So if you’re a Comcast customer, and you’re stuck in a loop trying to get your problem solved, is there anything you can actually do? [More]