(d-deee)

Unholy Alliance Of MLB, NHL, DirecTV & Comcast Lose Bid To Derail Fans’ Antitrust Suit

A goalie, a shortstop, a satellite dish repairmen, and a Comcast tech all walk into a courtroom (well, the Comcast tech comes a few hours late but tells his boss he arrived on time). This oddball mish-mash of sports leagues and pay-TV giants have been trying to convince a federal court to dismiss a lawsuit brought against them by sports fans unhappy with rules they believe allow the leagues to make a pile of cash by limiting access to out-of-market games. But last week, the judge ruled against the sporty alliance, bringing this case one step closer to trial. [More]

Comcast Tells Customer The Only Reason He’s Getting Bogus Charges Refunded Is Because He Recorded Call

Comcast Tells Customer The Only Reason He’s Getting Bogus Charges Refunded Is Because He Recorded Call

Most of us have been in this situation, and probably once or twice with Comcast. You’re told by the first person that something is free, then you get a bill for it and when you call to find out why, everyone you talk to tells you you’re up Turd Creek sans rowing equipment. If only you had recorded that first call, right? [More]

This is where I could gloat about last night's thumping of the Astros at the hands of the Phillies, but neither team has much to brag about this season.

AT&T, DirecTV To Take Over Comcast SportsNet Houston; Will Fans Finally Be Able To See Games?

Things are looking up for Houston Astros fans. The team isn’t currently in last place, and the ‘stros are outperforming the even more woeful Texas Rangers. Now comes news that some Houston-area sports fans may even get to watch their favorite teams on TV after a bankruptcy court determined to hand over ownership of Comcast SportsNet Houston to AT&T and DirecTV. [More]

Will End Of Sprint’s Marriage To T-Mobile Make Things Easier For Comcast & TWC?

Will End Of Sprint’s Marriage To T-Mobile Make Things Easier For Comcast & TWC?

After months of will-they-won’t-they talks, this week Sprint finally gave up on trying to buy T-Mobile and wandered off to go try making money in other ways. But Sprint’s sad day could be good news for some other companies with mergers on their minds, it seems. [More]

Comcast Happy To Sing Comcast’s Praises To Regulators For Making Tiny Improvements To Broadband Access Program For Low-Income Families

Comcast Happy To Sing Comcast’s Praises To Regulators For Making Tiny Improvements To Broadband Access Program For Low-Income Families

Comcast yesterday announced a few changes to its Internet Essentials program. The program is, in theory, great. It aims to provide broadband internet access to low-income households, allowing families to stay connected to critical jobs, education, government and social services, and social media just like everyone else. And while Comcast is indeed taking baby steps to let more families access Internet Essentials, they are mainly taking great strides to shout aloud about every incremental, insufficient change in the hopes that regulators will nod along. [More]

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

Time Warner And Comcast Just Happen To Boost Customer Speeds Near Google Fiber

When Google Fiber entered the Internet service provider market in Kansas City, the strangest things began to happen. Current providers Comcast, Time Warner Cable, which operate in different parts of the metropolitan area, had to start acting like they were in a competitive business. Last week, bost Comcast and Time Warner announced that they’re doubling Internet speeds for most customers, with no price increase. [More]

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

Why Is Verizon Misleading Consumers With The Charts In These FiOS Ads?

If you live near one of the few areas in the country in which Verizon actually operates its FiOS network, you might have seen one of the ads where a Verizon FiOS shill asks “America” to look at a charts claiming to show customer satisfaction results for the nation’s largest Internet and pay-TV providers. Looking at those chart, it appears that Verizon is blowing the competition smithereens. The reality is not as dramatic, graphically speaking. [More]

Time Warner Cable Keeps Charging Customers More For Internet Because They Can

Time Warner Cable Keeps Charging Customers More For Internet Because They Can

Time Warner Cable customers have been seeing their bills climbing at a pretty steady clip over the past few years. For all that TWC might complain about needing more negotiating power with content companies, though, the cable half of the equation isn’t the problem. Instead, all that nickel-and-diming comes right from the cord most consumers won’t be able to cut: broadband access. [More]

Comcast Makes Money Off Everest University Ads, Even As Schools Are Being Sold Or Closed

Comcast Makes Money Off Everest University Ads, Even As Schools Are Being Sold Or Closed

Earlier this summer, facing lawsuits and investigations from multiple state and federal agencies, Corinthian Colleges Inc. struck a deal with the U.S. Dept. of Education to either sell off or wind-down most its schools, including Everest University, WyoTech, and Heald College. Yet Corinthian continues to plague the airways with ads, enticing potential students into enrolling in schools that may not exist in a few months. And guess who is making money off the ads? The folks at Comcast. [More]

(mytoenailcameoff)

If You’re Unhappy About Comcast Charge, Don’t Pull Gun On Service Tech

While we disagree with some who think that Comcast is an admirable company, we certainly don’t advocate using a gun to resolve your disputes with the cable company. Apparently our talk-it-out ways are not shared by a New Mexico woman who is accused of pulling a gun on a Comcast tech following a dispute over unexpected charges for a service call. [More]

(jorn)

Comcast Cancels Event At Home Of Lawmaker Who Wants To Ban Municipal Broadband

As we mentioned earlier today, 20 states have laws on the books that ban or severely limit municipal efforts to launch broadband services that compete with the likes of Comcast, Time Warner Cable and their cronies. And several states, including Kansas, are trying to enact industry-backed laws of their own to prevent cities from offering competitive Internet service. Comcast was supposed to be showing off its home security service at the home of the Kansas lawmaker who introduced that state’s ridiculous legislation, but has backed out of it after the media started asking questions. [More]

Let’s Break Down Forbes’ Laughable “5 Reasons To Admire Comcast”

Knight725

In spite of its two Worst Company In America wins, we know that not everyone hates Comcast. But if you’re going to go out of your way on a popular website to tell America why it should think more kindly of the Kabletown folks, then you’ll need to come up with better reasons than the ones given in a risible Forbes.com column. [More]

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

Comcast Memo: Rep From “Painful” Retention Call Was Doing “What We Trained Him To Do”

(chrisinphilly5448)

A week after the posting of the neediest customer-retention call in Comcast history, the fallout continues, with the company’s Chief Operating Officer telling Comcast employees in a memo leaked to Consumerist that the incident was “painful to listen to,” but that the rep “did a lot of what we trained him…to do.” [More]

Kate Cox

From AT&T To Verizon: What The Web’s Biggest Players Told The FCC About Net Neutrality

The FCC originally planned to stop taking comments about their net neutrality proposal on Tuesday. But after demand overwhelmed and crashed their antique IT system, they extended the deadline to 11:59 p.m. (EDT) tonight. As of yesterday, well over one million comments had been entered, and that number’s still going up. Clearly, the public cares — but what is the public saying? [More]

(Steve Rhodes)

Comcast Locks You Out Of Your E-Mail Accounts, Shrugs

It all began when Karen paid her Comcast bill online. Maybe that’s what caused her issue, or maybe it wasn’t–all she knows is that when she tried to log in to her account after the payment posted, she got kicked back to the login screen. That’s how two weeks of what she called “Xfinity Hades” began. [More]

Confessions Of A Comcast Video Repair Agent

(Steve Garfield)

In the wake of that embarrassingly desperate Comcast customer retention call, and statements from current and former Comcast workers who claim that such behavior is par for the course, one of the company’s video repair agents has sent us some inside information about what it’s like behind the scenes at Kabletown. [More]

Senator Challenges Comcast, AT&T Execs On Opposition To Municipal Broadband

Senator Challenges Comcast, AT&T Execs On Opposition To Municipal Broadband

The Senate Commerce Committee held hearing today on broadband competition, media consolidation, and the future of online video transmission. Among the witnesses were Comcast exec David L. Cohen and AT&T bigwig John T. Stankey. During the hearing, Massachusetts Senator Ed Markey directly asked the two about competition from municipal broadband providers. [More]