Comcast Incorrectly Insists Customer Still Owes $400; Her Credit Score Drops By 215 Points

Comcast Incorrectly Insists Customer Still Owes $400; Her Credit Score Drops By 215 Points

In spite of the fact that Comcast has proven time and again that it’s completely ill-prepared to handle the accounts of more than 20 million customers, credit bureaus still believe it when the cable giant insists that a customer still owes money. [More]

Comcast CEO On Expanding Data Caps: “The More You Use, The More You Pay”

Comcast CEO On Expanding Data Caps: “The More You Use, The More You Pay”

Comcast may be a provider of TV and internet services, but at its heart it’s in the exact same business as literally every business: making profit. Bringing in more money without spending more money is the tried-and-true way of making profit, so that’s exactly what Comcast wants to do. And their planned way of doing it involves charging consumers more for the internet they already use, and then adding some more on top of that, too. [More]

Philly Gets Comcast To Agree To Better Franchise Terms; Now Seattle Wants Them, Too

Philly Gets Comcast To Agree To Better Franchise Terms; Now Seattle Wants Them, Too

After a tense year of negotiations, the city of Philadelphia and one of its biggest corporate residents, Comcast, finally came to a new agreement over a cable franchise. The terms of the new 15-year contract are generally good news for Philadelphians, but now Comcast customers on the other side of the country are demanding that they get treated better, too. [More]

Comcast-owned Comcast Spotlight partners offers ad sales services to smaller pay-TV providers.

Justice Department Investigating Comcast’s Influence On Cable TV Ads

You know when you’re watching national prime-time TV and, after a bunch of ads for big-name brands you’ll suddenly be treated with a commercial for some local car dealer? Those are called “spot” ads and Comcast is being investigated for possibly having too much control over their sales. [More]

FCC Chair: Video Streaming That Doesn’t Count Against Your Data Caps Is “Innovative” And “Highly Competitive”

FCC Chair: Video Streaming That Doesn’t Count Against Your Data Caps Is “Innovative” And “Highly Competitive”

The FCC’s Open Internet Rule — net neutrality — has been in effect for months now, but that doesn’t mean every question about the ins and outs of who can do what with their network is settled. Far from it, in fact. Some questions, like zero rating, have been hanging out there unresolved all this time. Except now they’re a bit more resolved, and it seems to be totally okay for the time being. [More]

Contract Dispute Blacks Out Yankees’ Network For New York Area Comcast Subscribers

Contract Dispute Blacks Out Yankees’ Network For New York Area Comcast Subscribers

Two of the entities America most loves to hate — Comcast and the New York Yankees — are now duking it out in the Big Apple, as a cable contract carriage fee dispute results in yet another channel blackout. [More]

AT&T Expands High-Speed Fiber Network, Still Overcharges In Areas Without Competition

All of the lower-priced areas circled in red also just happen to be markets where Google Fiber already exists or is planning to build out in the near future.

Remember how AT&T made its grand case for the DirecTV merger? All that revenue from the 20-plus million DirecTV subscribers would help AT&T build out a high-speed broadband network that competes with the local cable monopolies. And so far that’s been true with the continued expansion of AT&T’s GigaPower service… except when those established cable monopolies don’t match GigaPower’s top speeds, customers are still paying top dollar. [More]

(Mike Mozart)

Comcast Resets Passwords For 200,000 Email Customers After Possible Account Leak

Comcast email customers became the latest victims of a potential hack attack this weekend, as the company confirmed it reset passwords for nearly 200,000 users after their email addresses and passwords were posted for sale on a hacker marketplace. [More]

Comcast: Data Caps Will Save You Money, Except You Won’t Actually Pay Less

Comcast: Data Caps Will Save You Money, Except You Won’t Actually Pay Less

Now that Comcast isn’t trying to acquire anyone and doesn’t have to kiss regulatory/legislative derriere to make a merger happen, the company is expanding its push on using data caps and overage fees. Last week, leaked internal documents showed that these limits have nothing to do with network congestion, but that Comcast employees were to explain the caps as being in the name of “fairness.” Even though that sounds like a risible claim to anyone familiar with Comcast, the company is really sticking with it. [More]

Leaked Comcast Doc Admits: Data Caps Have Nothing To Do With Congestion

Leaked Comcast Doc Admits: Data Caps Have Nothing To Do With Congestion

For years, as Comcast and others have rolled out data caps on home broadband usage, we’ve shown evidence that these artificial limitations on data are all about squeezing money out of consumers, and have nothing to do with congestion. Now, with Comcast prepping to make its first large-scale push of its “data thresholds,” we’re seeing how the company is telling its employees to spin the discussion. [More]

When your cable and Internet bill goes up, at least know that Comcast Dave is being reward well for a job not done.

Comcast Exec Who Failed At Time Warner Cable Merger Gets Boost To Annual Bonus

If you succeed at being the gladhanding, politically connected Beltway insider who can sweet-talk regulators and legislators into approving an outrageously anticompetitive $45 billion merger of the nation’s two largest cable and Internet providers, then you probably deserve a raise. But if you fail at that job and you work for Comcast, you apparently still get more money. [More]

Comcast’s Holiday Gift To Subscribers: Data Caps Coming To More Users December 1

Comcast’s Holiday Gift To Subscribers: Data Caps Coming To More Users December 1

Did you feel like paying more to Comcast next month to keep using the amount of data you’ve been using for years already? No? Well, if you’re in one of several markets in the southeast, tough cookies: Comcast’s data caps, and their fees, are coming to a cable modem near you this December. [More]

When reached for comment, a one-handed rep for Starz replied, "Groovy."

Former Starz VP Says Network Manipulated Comcast Merger, Asked Him To Inflate Subscriber Numbers

As the saying goes, hell hath no fury like a former senior vice president of sales and affiliate marketing at a premium cable TV network. A recently dismissed Starz exec is now alleging that his former employer had been up to no good, manipulating the (since-failed) swap of markets between Comcast and Charter, and asking executives to inflate the network’s subscriber numbers. [More]

Comcast Loves Corporate Synergy: Announces Jimmy Fallon Ride At Universal Studios

Comcast Loves Corporate Synergy: Announces Jimmy Fallon Ride At Universal Studios

First things first: We have nothing against Jimmy Fallon. He seems like a nice enough guy and we’ve even enjoyed watching his show on occasion. But Fallon, just like any other talk show host, is not exactly someone you’d think to base a theme park ride on. That is, unless you’re Comcast and looking to load up your Universal Studios Orlando park with rides from brands you already control. [More]

Comcast Insists Its Twitter Account Isn’t A Robot; Just Assumes Everyone’s An Angry Customer

Comcast Insists Its Twitter Account Isn’t A Robot; Just Assumes Everyone’s An Angry Customer

Like a number of corporate customer service Twitter account, the public replies from the @ComcastCares account are of the “Sorry to hear that” variety, often with a request for a private direct message containing more specific account information. But are these similar-sounding responses produced by a computer script or by a human being who just assumes that everyone hates the company they work for? [More]

Comcast Could Be The Next Company To Offer Cell Service

Comcast Could Be The Next Company To Offer Cell Service

Everyone’s favorite (or not) cable, internet and telephone provider, Comcast, could soon be handling your cell service, too.  [More]

Chattanooga Introduces Internet 10X Faster Than Google Fiber, Same Price As Slower Comcast Service

Chattanooga Introduces Internet 10X Faster Than Google Fiber, Same Price As Slower Comcast Service

While Nashville residents await the introduction of Google Fiber, their fellow Tennesseans a couple hours away in Chattanooga will be getting access (if they can afford it) to broadband that’s ten times faster than Google’s top-speed. [More]

(ash)

Atlanta Comcast Customers Can Pay $35 Fee To Avoid Data Cap Overage Fees

In markets where Comcast is testing its “data thresholds” (read: hard data caps), it’s also been trying out a so-called “Unlimited” offering where customers pay even more money to avoid paying more money. In Florida, where Unlimited first launched, Comcast priced that program at $30, but the good people of Atlanta will have to pay even more to avoid paying more. [More]