(Great Beyond)

Court Bars FCC From Diclosing How Much Comcast, DirecTV Pay Broadcasters

Last week’s last-minute legal battle between just about every major TV broadcaster and the FCC came to quietly disappointing conclusion this morning, with a federal appeals court refusing to allow the government to share confidential details about the mergers of Comcast and Time Warner Cable, and DirecTV and AT&T. [More]

Comcast unveiled a new feature that allows customers to track their service technician.

Is Comcast’s New Appointment Tracker A Time Saver Or An Unrealistic Concept?

We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. [More]

Charter Ready To Woo Time Warner Cable Again If Comcast Fails

Charter Ready To Woo Time Warner Cable Again If Comcast Fails

Not even a year ago, Time Warner Cable was spurning the romantic advances of Charter Communications and its $37.3 billion offer of wedded bliss, all because it knew that Comcast was waiting in the wings with a more expensive proposal. But in case the Comcast/TWC marriage fails to get the blessing of federal regulators, Charter’s billionaire backer says he’s ready to be Time Warner Cable’s rebound relationship. [More]

Comcast Hits Man With $2,789 Fee For Moving To Area Not Served By Comcast

Comcast Hits Man With $2,789 Fee For Moving To Area Not Served By Comcast

When a Tennessee graphic designer decided to move an hour away, Comcast originally told him that he could move his business-class service and even set up an appointment for installation. But when the Comcast installer never showed up, the company finally told the man that (A) his new address wasn’t served by Comcast and (B) he owes the company nearly $3,000 in early termination fees. [More]

(Mark Amsterdam)

Broadcasters Get Court To Stop Consumers From Seeing How Much Cable Companies Pay For Content

The FCC is currently mulling over whether to give its stamp of approval to two huge mergers — Comcast/Time Warner Cable and AT&T/DirecTV — and is intending to make information available to third parties about the deals that that these pay-TV giants make with broadcasters. But even though you and every other cable subscriber wants to know exactly how much Comcast pays for access to channels like ESPN, MTV, and the major networks, the broadcasters want that info kept under lock and key — and they’ve asked the court to stop it from possibly going public. [More]

Comcast Introduces Talking TV Guide For Visually Impaired

Comcast Introduces Talking TV Guide For Visually Impaired

Fifteen months ago, we told you that Comcast was developing a talking version of its TV listings for use by visually impaired subscribers. Today, the company announced that it will be introducing the feature to users on its X1 platform. [More]

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast: We Agree With President On Net Neutrality, Except We Don’t

Comcast, like someone on house arrest who can’t stop talking about how much he loves just staying at home, can’t shut up about its alleged “support” of net neutrality — a support that was forced upon it as a condition of its 2010 acquisition of NBC. Now the nation’s largest Internet service provider is publicly stating that it “agrees” with President Obama’s feelings on neutrality, just not the ones that actually matter. [More]

(Great Beyond)

Calling BS On ISPs’ Claims That Reclassifying Broadband Will Hurt Investment

Yesterday, President Obama came out in favor of reclassifying broadband as a telecommunications infrastructure, meaning that the FCC could regulate it in the same ways it regulates landline telephone service. Immediately, cable companies began shouting that such regulation would cripple investment in broadband. Alas, this is just pure nonsense intended to instill fear and raise the hackles of those who bristle at any form of government regulation. [More]

ISPs to FCC: No, Seriously, We Will Sue If You Use Title II Like The White House Just Asked

ISPs to FCC: No, Seriously, We Will Sue If You Use Title II Like The White House Just Asked

Earlier today, the battle over new net neutrality regulations took a surprising shift as the White House very publicly recommended the FCC take the Title II reclassification approach. And while consumer advocates are thrilled, the businesses that make their money charging you for internet access are about as pleased as you’d expect. Which is to say: even if the FCC somehow jumped on Title II tomorrow, there’s a long, ugly legal fight brewing. [More]

Comcast Says It Will Credit Bills Of Customers Affected By Outage

Comcast Says It Will Credit Bills Of Customers Affected By Outage

Twenty-four hours after Comcast’s X1 platform went down for the second time in three days, the company says that it will try to make it up to customers with credits to their cable bills. [More]

Comcast Apologizes For Week’s Second Large-Scale Outage

Comcast Apologizes For Week’s Second Large-Scale Outage

In the wake of its second high-profile TV service outage this week, Comcast is apologizing to affected customers, many of whom had to find out through social media that there was a widespread problem because they couldn’t get through to Kabletown over the phone or online. [More]

The red marks on this heatmap from DownDetector.com indicate complaints about Comcast service as of dinner time on Wednesday.

Comcast Hit With Second Pay-TV Outage In Three Days

Two days after Comcast experienced a widespread outage of its pay-TV service, the nation’s largest cable company has acknowledged that it is once again looking into complaints of no TV service for customers all over America. [More]

(Xavier J. Peg)

NYC Mayor Raises Concerns About Comcast/TWC Merger

While 52 other mayors from around the country were recently reminded that Comcast is an important contributor to election campaigns, Mayor Bill de Blasio of New York City has been busy warning the FCC that the pending merger of Comcast and Time Warner Cable is fraught with potential problems. [More]

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

ANOTHER UPDATE: Looks like there is a repeat of Monday’s outage, with Comcast confirming that there it is looking into problems with its X1 service. [More]

NY Pols Want Free Broadband For Public Housing, WiFi For Parks If Comcast Deal Approved

NY Pols Want Free Broadband For Public Housing, WiFi For Parks If Comcast Deal Approved

Usually by this point in the review process of a mega-merger like the one pending between Comcast and Time Warner Cable, there are discussions about things the parties are willing to do or give up in order to make the deal more palatable to critics. But because Comcast and TWC proactively offered to spin off some 3 million customers, and because Comcast already made a bunch of promises and concessions when it acquired NBC back in 2010, there hasn’t been much chatter. But some folks in New York are making known their demands for signing off on the deal. [More]

via the Measurement Lab Interconnection Study

Study Finds Internet Congestion Really Is About Business, Not Technology

Various enormous corporations have this year been at each other’s throats over how well or how poorly internet traffic travels through their systems. A new report indicates that some of the mud-slinging this year is true: interconnection, or peering, between ISPs is why end-users are getting terrible internet traffic. But, they say, it’s business, and not technology, that’s making your Netflix buffer. [More]

Yet Another City Moves To Block Comcast From Taking Over Their TWC Service

Yet Another City Moves To Block Comcast From Taking Over Their TWC Service

Comcast’s plans to buy Time Warner Cable are obviously heavily under review at the federal level, and states are reviewing the merger plans with a gimlet eye as well. But thanks to the quirks of the way cable agreements developed, the cities that cable companies serve have the power to allow or block new companies from coming in and taking over. And a city in Kentucky this week became the latest potentially to throw a wrench in the grand Comcast/Time Warner Cable/Charter plan by doing just that. [More]

(Andrew Petro)

Comcast Does Something Not-Awful, Teams Up With UPS Store For Easier Equipment Returns

From stories of waiting hours in line at a local cable office just to hand back your old cable box to tales of being billed hundreds of dollars for equipment that get “lost” in shipping even though you have tracking info showing they were sent back, one of the most frequent complaints we hear about cable companies is that it’s a huge pain in the derriere to return equipment. Comcast, in its bid to do things that aren’t always horrible and anti-consumer, announced today that its customers can now go the UPS store to return their Comcast stuff. [More]