comcast

Al Franken Makes Comcast's CEO Look Like A Tool

By Meg Marco on February 5, 2010 2:13 PM 0 views
Love him or hate him, Sen. Al Franken (D-MN), former employee of NBC, made Comcast's befuddled CEO Brian "Comcatastrophe" Roberts look like a complete tool during yesterday's hearing on the proposed Comcast/NBC mergepocalypse. More »

118 Comments

Comcast Rebranding Itself As "Xfinity"

By Meg Marco on February 3, 2010 5:45 PM 0 views
Comcast has decided to give up and rebrand its cable and internet offerings as "Xfinity," which to us sounds like a company that would make porn. Sorry, but it does. More »

116 Comments

Other Cable Companies Are Pissed About The Comcast NBC Merger

By Meg Marco on February 3, 2010 3:47 PM 0 views
The Comcast/NBC merger probably sucks for consumers, but it sure as hell sucks for other cable companies. Like, for example, WOW!. They are a smallish cable company that competes with Comcast in Chicagoland and in Detroit. More »

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There Is No Power On Earth That Can Correct An Error At Comcast

By Meg Marco on February 2, 2010 2:48 PM 0 views

(largeprime)

Meet Stacy. Stacy moved into a new apartment. The person who moved out of the apartment had Comcast. Her neighbors all have Comcast. Stacy, however, cannot have Comcast. Why? A clerical error. And another one. And after that, still another. More »

92 Comments

Rip Torn, Fake CEO Of GE, Found Drunk And Armed In A Bank

By Meg Marco on February 1, 2010 2:27 PM 0 views
Rip Torn, who plays the fictional CEO of GE on 30 Rock, was arrested after being found drunk and armed in a bank in his hometown. He has pleaded not guilty, says the New York Post. This sort of behavior is apparently not altogether unexpected. More »

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Get Written Confirmations From Comcast, Thanks To This Customer

By Ben Popken on January 26, 2010 12:00 PM 0 views

(Photo: macgodbrad)

Frustrated with credits never showing up that Comcast reps had agreed to apply, and the subsequent reps saying he had no proof a deal was struck, Marc Pachtman launched a crusade of sorts. The biggest problem is that no rep would ever send him written confirmation. So he complained to the FCC, his local Congressman, and the CEO of Comcast. He got this letter back, which you yourself can use to demand written confirmations from Comcast reps:
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EECB NBC To Save The Conan O' Brien Show

By Ben Popken on January 12, 2010 3:52 PM 52877 views

(Photo: Mike Mitchell)

Our inbox has spoken: due to popular reader demand, it's time to harness the power of the EECB, the executive email carpet bomb, for its most important mission ever: saving the Conan O' Brien show. More »

221 Comments

Despite All Evidence To The Contrary, Comcast Believes You Do Not Exist

By Meg Marco on January 6, 2010 3:10 PM 8815 views

(Photo:Spidra Webster)

Reader Gregg is pretty sure he exists. Comcast, however, is skeptical. More »

58 Comments

Comcast Lets You Stream Shows Online For Sorta Free

By Phil Villarreal on December 16, 2009 8:45 AM 4305 views

(Photo: u2acro)

Fancast Xfinity TV, Comcast's online on demand service, is up and running, Nikki Finke of Deadline Hollywood Daily reports. (We told you this was coming a while back). If you're a subscriber you get access to tons of shows for no additional cost. More »

16 Comments

Comcast Sicced Collections On Me Before My Bill Was Due

By Phil Villarreal on December 8, 2009 8:30 AM 7055 views

(Photo:Tom Simpson)

Dan says he's feeling a bit untrusted by Comcast, which has released the collection agency hounds on him, despite his bill's due date still being a ways off. More »

52 Comments

Why A Comcast/NBC Merger Is Bad News

By Alex Chasick on December 3, 2009 4:31 PM 33774 views

Photo: Ninja M.

As the Comcast/NBC mergepocalypse draws near, we wanted to remind readers of the ways that this is going to harm consumers (beyond the obvious things like 30 Rock being promised to come on between 6 and 10 pm and actually airing at 11:30). Join us for a sad look into the future. More »

109 Comments

NBC & Comcast Had Secret Helicopter Meetings

By Meg Marco on December 3, 2009 12:24 PM 5999 views
The New York Times has a thrilling account of the secret helicopter hotel golf parties that resulted in the soon-to-be merger of NBC Universal and Comcast. There were code names! More »

31 Comments

Comcast Tool Shows You Just How Great Metered Broadband Is

By Marc Perton on December 1, 2009 6:32 PM 12816 views

(Screen shot: Comcast)

Lucky Comcast customers in the Portland, OR, area got a new treat today: The cable giant rolled out a test of its new web-based bandwidth-usage meter, so that customers on metered access plans can see just what they're getting for their money. Comcast says the online meter is "designed to be simple and easy to use and will help customers better understand how much data they consume in a month." More »

75 Comments

Comcast One Step Closer To Owning NBC Universal

By Meg Marco on December 1, 2009 11:43 AM 3480 views

(Photo:u2acro)

The Wall Street Journal is reporting that Vivendi has negotiated a tentative $5.8 billion deal to sell its minority stake in NBC Universal to General Electric Co. This means that GE is closer to being able to sell NBC to Comcast. More »

64 Comments

My Roommate Stole My Cable Box And Comcast Wants $300

By Phil Villarreal on November 23, 2009 10:20 AM 7746 views

Dave is the responsible roommate — the guy who volunteers to handle all the bills and finances for his pals.  More »

124 Comments

Update On Possible Comcast/Ticketmaster/Live Nation Abomination (With Poll)

By Alex Chasick on November 18, 2009 8:00 PM 3387 views

After yesterday's news that Comcast was considering getting in on the already-under-antitrust-scrutiny merger between Ticketmaster and Live Nation, the original article has been updated to be slightly less bad.  More »

17 Comments

Dear God: Comcast To Consider Partnering With Ticketmaster

By Alex Chasick on November 17, 2009 9:15 PM 6477 views

When you read about the proposed Ticketmaster/Live Nation merger, you might have thought to yourself, "Sure, this would be a merger between the world's largest ticketing company and the largest concert promoter, but I think it could be more horrifying." Comcast apparently agrees, as they're considering getting in on the merger.  More »

72 Comments

An Insider Look At Comcast's Customer Service Boot Camp

By Laura Northrup on November 14, 2009 8:00 PM 9296 views

Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation's elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents' formation. Sort of.  More »

49 Comments

Happy Comcast Employees Make Customers Happier

By Marc Perton on November 5, 2009 8:07 PM 7122 views

Want to know the secret to Comcast's success? No, it's not high rates, poor service or random porn broadcasts. It's much more basic: The company's employees just love working there, and want to share their love with customers. Yay!  More »

54 Comments

Reach Comcast Corporate Escalations

By Ben Popken on October 28, 2009 7:32 PM 2405 views

Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info:  More »

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