Comcast Is Also Changing Customers’ Names To “Whore” And “Dummy”

(courtesy Elliott.org)

This is not how Comcast wanted to end a week that saw it having to explain how a supposedly rogue employee could change a customer’s name to “A**hole Brown.” Other customers have since come forward claiming they also had their names tweaked for the worst by Comcast staffers. [More]

Are Cable Companies Lowering HBO Rates In Advance Of Standalone HBO Go?

Are Cable Companies Lowering HBO Rates In Advance Of Standalone HBO Go?

Though we still don’t know a specific launch date, name, or monthly cost of HBO’s upcoming standalone streaming service, it looks like some pay-TV providers are cutting their rates for the premium service or offering discounted promotions in advance of its debut. [More]

Exec Formerly Known As “Comcast Frank” Has Some Tough-Love Advice For Company

Exec Formerly Known As “Comcast Frank” Has Some Tough-Love Advice For Company

Once upon a time, Frank Eliason was better known Comcast Frank, heading up the cable company’s Digital Care team during a time when people began to realize that complaining on the Internet could get results. He left Comcast in 2010 to take his social media and customer service skills to Citigroup, but his legacy of giving a damn about customers remains. So after months of seeing Comcast make one huge goof after another, Frank apparently felt compelled to pen an open letter to his former employer with some good advice. [More]

Two Big Reasons The New Broadband Standard Is Bad News For The Comcast Merger

Two Big Reasons The New Broadband Standard Is Bad News For The Comcast Merger

None of the big ISPs are happy about today’s FCC vote drastically increasing the bare minimum that qualifies as “broadband.” But even though executives at Verizon, AT&T, and plenty of others are probably muttering aloud rude words in the C-suite right now, Comcast and Time Warner Cable have good reason to be more worried than most. [More]

Ad Watchdog Group To Comcast: Stop Saying Stuff That Isn’t True In Your Ads

Ad Watchdog Group To Comcast: Stop Saying Stuff That Isn’t True In Your Ads

Comcast, like every other company on earth, likes to advertise about how great they are. They run commercials all over about how their internet is better, faster, stronger than the next guy’s. Except, a business group that checks in on badvertising says, Comcast isn’t really as great as Comcast claims it is, and needs to tone it down a bit. [More]

Comcast Changes Customer’s First Name To “A**hole,” Is Really Sorry

Someone at Comcast thought it would funny to change the customer's name, but the cable company says they will fire whomever is responsible for this. (Image via Elliott.org)

We know from years of talking to people on the frontlines of customer service and billing that they don’t always have the nicest things to say about customers; you probably wouldn’t either if your day consisted of being yelled at for issues beyond your control. But most people don’t let their distaste for customers boil over to the point where they actually rename a customer “A**hole Brown.” [More]

Politicians’ Letters In Support Of Comcast Merger Were Actually Written By Comcast

Politicians’ Letters In Support Of Comcast Merger Were Actually Written By Comcast

In the eleven months since Comcast announced that it would acquire Time Warner Cable, numerous local and national politicians have written to the FCC in support of the merger, claiming it will create jobs (in spite of the fact that thousands of employees will inevitably be made redundant), spark investment (even though Comcast could just invest the $40 billion instead of using it to buy TWC), and provide broadband access for the poor (a program that’s been criticized as window dressing), without hurting competition (because there isn’t any to begin with). Many of the letters hit the same points… almost as if they were ghostwritten and the politicians just signed their names to them. [More]

(Larry Smith)

NBC To Stream Super Bowl To Convince People To Buy Cable

Rather than requiring that online viewers prove they have cable TV subscriptions in order to watch its live stream of the Super Bowl, NBC has decided that giving un-cabled Americans online access to the year’s biggest non-curling single-night sporting event is the perfect opportunity to convince people to ante-up for pay-TV. [More]

(Paul Fidalgo)

3 Of The Many Times The Big ISPs Have Tried To Have It Both Ways

With the prospect of new regulations staring them in the face, big ISPs have been taking every possible opportunity to wail about how doomed they will be if anything changes. But every cable and telecom company that has spent 2014 and 2015 vowing that regulation is the worst thing ever has also spent years benefiting from exactly those regulations. Here are just a few examples. [More]

Why Dish’s Sling TV Is A Factor In Pending Comcast/Time Warner Cable Merger

Why Dish’s Sling TV Is A Factor In Pending Comcast/Time Warner Cable Merger

Later this month, Dish will finally launch its much-awaited Sling TV streaming service that gives subscribers live online access to a dozen cable channels. And even though Sling has yet to go live, it’s already being factored into the pending mega-merger between Comcast and Time Warner Cable. [More]

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

Comcast Customer Says Company Pulled Credit Report Even After He Paid It Not To

When a Chicago man recently contacted Comcast to set up a new broadband account, he was told the company would have to run a credit check — or he could pay a $50 deposit to waive that requirement. But the customer claims that Comcast went ahead and pulled his credit anyway, which is why he’s now suing the nation’s largest consumer broadband provider. [More]

Sources: Comcast “VIPs” Automatically Pushed To Front Of Phone Queue

Sources: Comcast “VIPs” Automatically Pushed To Front Of Phone Queue

Last week, it was revealed that a Comcast office in the power epicenter that is the D.C. suburbs maintained a “VIP” list of local politicians, business leaders, and other bigwigs. However, Comcast claims that in spite of the VIP label, these folks received no special treatment. Not so, multiple sources tell Consumerist. [More]

The current slate of groups involved in the Stop Mega Comcast Coalition.

More Groups Pile Onto “Stop Mega Comcast” Coalition

Only a month ago, a coalition of more than a dozen groups formed in an effort to work together in stopping the pending merger between Comcast and Time Warner Cable. And while the federal regulatory review process inched forward on this deal, more and more groups have joined in the fight to prevent Comcast from dominating the consumer broadband market in the U.S. [More]

(Steven Depolo)

Comcast Office Maintained List Of “VIP” D.C.-Area Politicians & Other Power Players

A new report has revealed that a Comcast office in a Washington, D.C., suburb maintained a list of important and politically influential customers in the area — a list that Comcast claims it most certainly didn’t use to give these “VIP”s preferential treatment. [More]

Evidence of the oops!

It’s rare, but it happens, folks: The Onion has gone and made the mistake of identifying real news as fodder for satirical fiction. Because with the amount of Comcast customer service calls gone horribly wrong we’ve heard about, we’re pretty sure that plenty of people have experienced “the remote backwoods of the cable company’s automated phone system” only to find he or she has “blindly stumbled deeper into the uncharted hinterlands regarding appointment scheduling and equipment installation options…” Sadly, It’s a terrifying, and yet very real place. [“Caller Enters Remote Backwaters Of 1-800 Automated Messaging System” at The Onion]

Comcast CEO Neil Smit told a panel at the International CES conference that customer service would soon be the company's best product.

Comcast Cable Chief Promises Customer Service Will “Be Our Best Product.” Really.

Comcast is reigning Worst Company in America champion for a reason: we’ve seen story after story after story where consumers have struggled just to get basic service from the company. But Comcast cable head Neil Smit was confident (or delusional) when he told a panel at the International CES that customer service would soon be the best product to come from the company. [More]

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast is really pleased with their Xfinity X1 platform, the set-top app-running digital-tuning computer that is their latest interpretation on the cable box. And it does indeed do some nifty things! But it’s also had some pretty bad, extremely widespread issues. And if what one customer service rep told a customer is true, it seems that far from being something sporadic and unpredictable, the problems with the X1 may instead be known issues that Comcast has yet to fix. [More]

Another Year, Another Comcast Mystery Deal That Disappears After You Hang Up

Another Year, Another Comcast Mystery Deal That Disappears After You Hang Up

After reading the above headline, a less jaded person might think, “Surely there can’t have been ANOTHER example of a Comcast customer service call gone terribly, terribly wrong!” Snap out of it, kid. We’re living in Comcast’s world, and that means that upon the heels of one customer service call gone wrong, of course another has come rushing. And just like others before it, most of it was caught on tape. [More]