(DCvision2006)

Did Net Neutrality Kill Broadband Investment Like Comcast, AT&T, Verizon Said It Would?

Last year, when the FCC was preparing to vote on the new Open Internet Order (aka “net neutrality”) and its reclassification of broadband Internet as a vital utility, virtually the entire telecom and cable industry claimed this change would ruin investment and slow innovation. But a look at the year-end financial figures for the biggest naysayers casts a lot of doubt on these dire predictions. [More]

(Sh4rp_i)

Senators Ask Why Cable Companies Continue Charging Customers For Modems They Don’t Have

We regularly hear from readers that their cable company — often Comcast — is charging them rental fees for equipment they either never owned or have already returned. A group of six U.S. lawmakers are calling on the FCC to look into this problem of consumers who face fees for phantom modems and other devices. [More]

Comcast’s Next-Gen Broadband Service Coming To 5 Cities This Year

Comcast’s Next-Gen Broadband Service Coming To 5 Cities This Year

A few weeks after flipping the switch on its first next-generation DOCSIS 3.1 modem — which can deliver speeds faster than Google Fiber over existing cable lines — Comcast is detailing plans on which markets will be the first to get access to the service. [More]

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Comcast User’s Bot Tweets At Comcast Whenever His Internet Speed Gets Too Slow

Just because you pay for a certain internet speed doesn’t mean you get it all the time. That’s just a sad fact of life: those speeds are an “up to” promise, not a “minimum guarantee” promise. But just how often is a lapse below a certain threshold acceptable? And given that internet speeds are variable, how would you make sure your provider knows? [More]

The Consumerist Guide To Understanding Your Comcast Bill

The Consumerist Guide To Understanding Your Comcast Bill

When you sign up for services — some combination of TV, broadband, and/or phone — from your cable company, you’re told you’ll pay something like $49 or $89 a month… and yet the price you actually pay can be 30-40% or more on top of that, thanks to a heap of sometimes confusing charges and fees. Which ones do you blame the government for, and which are made up by your cable company? One cable company at a time, we’re going to use real customers’ bills to break it down. First up: Comcast. [More]

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In Comcast Country, Set-Top Box Competition Will Hurt Innovation, Raise Prices

Earlier this week, FCC Chair Tom Wheeler proposed new rules intended to increase competition in the pay-TV set-top box market. Rather than paying hundreds of dollars a year to your cable company for a device you can’t get anywhere else, the idea is that you would be able to buy your own box and save money in the long run. Amazing, Comcast — which stands to potentially lose billions of dollars if this happens — is crying foul. [More]

Washington Law Would Let Counties Sell Broadband Service When Comcast Won’t

Washington Law Would Let Counties Sell Broadband Service When Comcast Won’t

Last year, we told you about Seth, who had recently relocated to Washington only to find out he might have to sell his new house because Comcast had lied to him about being able to provide the Internet connection he needs for his home office. And even though the county runs a high-speed fiber network not far from his property, current state law restricts consumers from buying access to that service. Recently proposed state legislation hopes to right that wrong and give counties the ability to serve residents when Comcast and others refuse to. [More]

MLB To Offer In-Market Streaming Starting In 2017 (But You’ll Still Need Cable)

MLB To Offer In-Market Streaming Starting In 2017 (But You’ll Still Need Cable)

The settlement of a years-old class-action lawsuit against Major League Baseball means that fans will have more streaming options for watching their favorite teams. Unfortunately, it also means that if you live in the same market as your favorite team, you still need to pay for cable. [More]

NBC Exec: Viewers Always Come Back From Binges, Netflix Not A “Consistent” Threat

NBC Exec: Viewers Always Come Back From Binges, Netflix Not A “Consistent” Threat

There’s obviously some disruption afoot in the TV marketplace of late. Broadcast and cable networks continue to think that they represent TV. Netflix, Amazon, and an up-and-coming generation of cord-cutters seem to disagree. And yet for all money the young whippersnapper businesses seem to get from the young whippersnapper audiences, at least one member of the old guard thinks it’s all so much chaff in the wind. [More]

Comcast says that the only way for Consumerist reader BB to stop seeing these pop-up alerts is to upgrade his modem.

Why Is Comcast Interrupting My Web-Browsing To Upsell Me On A New Modem?

We already know that Comcast can — and does — inject alerts into users’ web browsers to alert them to potential copyright infringement, but the nation’s largest Internet provider can also use this ability to interrupt your enjoyment of the web in order to remind you to upgrade your modem. [More]

(PROLyman Green)

Time Warner Cable Warns 320,000 Customers Their Email & Passwords May Have Been Breached

Hundreds of thousands of Time Warner Cable customers received alerts this week telling them to change their email passwords after law enforcement officials notified TWC that hackers may have gotten their hands on this sensitive information.
[More]

Thousands Of Chicago Comcast Customers Could Lose HD Service Because Of Old Boxes

Thousands Of Chicago Comcast Customers Could Lose HD Service Because Of Old Boxes

Comcast is just about ready to flip the switch on upgrades to its network in Chicago, but thousands of area customers could be left without HD service if they are still using older set-top cable boxes. [More]

Your Cable Company Will Not Ask You To Make Your Payment At A Gas Station

Your Cable Company Will Not Ask You To Make Your Payment At A Gas Station

Some scams are so outrageously stupid, we have a hard time believing anyone falls for them. But scammers would pull these obvious tricks if they didn’t work at least some of the time. [More]

Comcast Starts Test Of Super-Fast Next-Gen Broadband Over Existing Cable Lines

Comcast Starts Test Of Super-Fast Next-Gen Broadband Over Existing Cable Lines

Earlier this year, Comcast confirmed that it would soon begin testing next-generation broadband technology that is supposed to provide faster connections than current fiberoptic networks, but over the same old cable lines. Yesterday, the nation’s largest cable company announced that it has taken the first important step in doing real-world testing of this new tech. [More]

If Comcast Is Going To Enforce Data Caps, It Has To Provide More Accurate Info To Customers

If Comcast Is Going To Enforce Data Caps, It Has To Provide More Accurate Info To Customers

Another day, another story calling into question the validity of the data caps that Comcast has brought to a number of new markets in recent months. [More]

Comcast Customer’s Data Cap Meter Counts Gigabytes He Couldn’t Possibly Use

Comcast Customer’s Data Cap Meter Counts Gigabytes He Couldn’t Possibly Use

In just the few months since Comcast began expanding its cash-grab data cap program, which hits customers with overage charges for exceeding an arbitrary allotment of 300 gigabytes each month, thousands of customers have already complained to federal regulators. Some claim that the Comcast-supplied online “meter” intended to help keep track of users’ data simply doesn’t work. One customer, after being told that he was repeatedly going over the monthly limit, has shown just how broken Comcast’s system really is. [More]

FCC chairman Tom Wheeler speaking in 2014. (FCC)

FCC Wants AT&T, Comcast, T-Mobile To Explain Why Their Plans That Exempt Stuff From Data Caps Are OK

There are two big trends in data and streaming. The first is data caps, which limit how much bandwidth you can use in a month without paying extra. The other is zero-rating, where certain video services come to an arrangement with carriers to be exempt from those data caps. In theory, it’s a win for everyone: consumers, carriers, and streaming companies. But nobody, including the FCC, is quite sure if it’s actually, y’know, legal. [More]

More Than 13,000 Comcast Customers Have Complained To FCC About Data Caps

More Than 13,000 Comcast Customers Have Complained To FCC About Data Caps

For the last few years, Comcast has been testing out data caps in a small number of markets, charging customers for exceeding their monthly allotment of 300GB (or offering them the chance to pay even more money for “Unlimited” access). More recently, the nation’s biggest cable company began expanding the number of data cap markets, and a new report shows that these new limitations have not gone over well with Comcast customers. [More]