When a Comcast subscriber found he could no longer access his home wifi setup because the installer had given him the wrong password, he was able to get the company to reset the password remotely. Somehow, he also ended up being enrolled in a service plan that charged $5.95/month in addition to a $13 enrollment fee. [More]
Comcast Customer Asks For Password Reset, Gets Enrolled In $6/Month Tech Support Plan
By May 22, 2013
Comcast, Time Warner Cable Bring Up Rear In Cable Customer Satisfaction
By May 21, 2013
Comcast and Time Warner Cable may be two of the largest cable and Internet providers in the country, but they’re also the two worst, according to the latest American Customer Satisfaction Index. [More]
Graphic: Which Internet Biggies Are Even Slightly Concerned About Your Privacy?
By May 20, 2013
When it comes to online privacy, many consumers assume that their service provider, or the websites they are browsing, have the users’ best interest in mind and that these companies won’t simply hand over your information to authorities. These people are mistaken, as are those who believe that no online companies make user privacy a priority. The truth, as usual, is a bit from column A and a bit from column B. [More]
Comcast Entices Cord Cutter Back, Can’t Manage To Ship Him A Box
By May 16, 2013
Comcast wanted Craig back. Well, not Comcast so much as the entire cable industry wanted him back. Do you blame them? He was a successful cord cutter, who managed to leave cable TV behind but keep his broadband Internet connection last year. Kabletown called him up and enticed him back with an amazing offer and a year of HBO. He couldn’t refuse…but then Comcast turned cold once it was time to actually ship him the equipment he needed. [More]
When Your FiOS Backup Battery Goes Dead, It’s Probably Up To You To Replace It
By May 10, 2013
If you have an Internet/phone/cable bundle, there’s a chance that your modem has a battery backup that would allow you to use the phone for several hours during a power outage. But not all Verizon FiOS customers know that it’s their responsibility to maintain that battery and replace it if necessary. [More]
Comcast Jumps On Basic Cable-Encrypting Bandwagon
By April 15, 2013
For years, if you had a cable connection running into your home, you could just plug the cable straight into your TV, call your provider and get the most basic cable channels without the hassle of a set-top box. Heck, you could usually score a handful of unscrambled channels without paying anything. But a recent FCC ruling gave providers the go-ahead encrypt their basic cable signals, meaning they can require you get a set-top box. [More]
Congrats Comcast, You’re Only The Third-Worst Company In America This Year
April 9, 2013
Though it didn’t get the attention of this year’s title match, yesterday saw another Worst Company In America bout for third-place bragging rights between tournament also-rans Comcast and Ticketmaster. In the end, Comcast managed to beat out Ticketmaster and collect its first Bronze Poo. [More]
Worst Company In America Consolation Round: Comcast Vs. Ticketmaster
April 8, 2013
Because we want to make sure that the worst companies in America get as much recognition as possible, for the second year in a row, we’re allowing the losers of the WCIA semifinal matches one last chance to take home a trophy to impress the parents. [More]
Worst Company In America Semifinals: Bank Of America Vs. Comcast
April 5, 2013
Today’s Semifinal Double-Bill kicks off with a pair of former champs (well, sorta) trying to earn a spot in the WCIA Hall of Shfame, which is a combination of Shame and Fame that we just made up. [More]
Meet The Final 4 Contenders For Worst Company In America 2013
April 4, 2013
After more than two weeks of dismemberment, disembowelment, and all-around good family fun, this year’s Worst Company In America tournament nears its finale, with only four contenders remaining with a chance at claiming the ultimate victory and clutching the Golden Poo. [More]
I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By April 4, 2013
Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]
Worst Company In America Quarterfinals: Comcast Vs. Time Warner Cable
April 4, 2013
Two spots remain in the WCIA semifinals, but only one of these craptastic cable companies will be moving on. [More]
These 8 Remaining Worst Company In America Contenders Sure Are Elite
April 2, 2013
The madness of March, when 32 bad businesses began pummeling each other mercilessly in an orgy of blood and denied extended warranties, has been refined and honed into the brutal fiery fury of April, as only eight names cling tenuously to their claim to be the Worst Company In America. [More]
Worst Company In America Round 2: Comcast Vs. DirecTV
April 2, 2013
If these two competitors were running this WCIA slap-fight, they would charge you to watch it on pay-per-view, then screw up the bill and cancel your service in the middle of the bout. [More]
Meet Your Worst Company In America Not-So-Sweet 16!
March 27, 2013
Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]
Worst Company In America Round 1: Comcast Vs. T-Mobile
March 25, 2013
Another big name steps into the WCIA semicircle of crippling depression and generalized anxiety, as a former tournament champ takes its first step toward retaking the title. [More]
Comcast VP Says U.S. Isn’t Falling Behind Rest Of World In Broadband, Probably Can’t Read Graphs
By March 22, 2013
Companies like Comcast, Verizon, and Time Warner Cable talk about delivering “blazing fast speeds” via their broadband services, but critics have long held that the U.S. is falling behind other developed nations in providing high-speed Internet access to consumers. A Comcast VP says this is all a misunderstanding, because she apparently doesn’t know how to read. [More]
Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early
By March 19, 2013
Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]
