If there is one lesson that large corporations really, really need to take to heart about the 21st century, it is this: unless you are universally beloved (and maybe even then), probably don’t self-promote with Twitter hashtags. It will not end well for you. And who would be the latest business to fall for this trap? It’s Comcast, the cable company America loves to hate. [More]
comcast cares
Comcast Locks Customers Out Of Accounts, Has Been “Working On It” Since 2012
By 8.25.14
Last month, we shared with you the sad story of Karen, who somehow got locked out of her Comcast account. This would have been easier to deal with if Comcast believed Karen when she described the problem, but they didn’t. Now more customers are reporting the same problem: they’re locked out of their accounts, and Comcast’s solutions range from “delete your browser cookies” to “clear your browser cache.” [More]
When You Change Cable Packages, Don’t Assume Anything
By 7.3.13
When subscribing to cable TV or making changes to your plan, get a list of what your package includes in writing. Otherwise, you risk what happened to Alyssa’s household. Alyssa writes that she called up Comcast to downgrade her plan, paying extra to receive some channels in high definition. The problem was that she didn’t get all the basic cables in HD…which included the channels she actually wanted. [More]
There Is No Point Asking Comcast Where You Can Buy A Cable Box
By 6.7.12
Consumerist reader Travis is interested in Comcast, but isn’t thrilled about the idea of having to lease a cable box for $9.99/month. So he thought he would ask a Comcast online chat rep about this. That was his first mistake. [More]
How "Social Media Customer Service" Is Often Either A Failure Or A Lie
By 10.12.11
Frank Eliason is a legend for pioneering @ComcastCares and being the guy who would hunt down Comcast customers who were complaining online and try to solve their problems. So why is the guy who helped invent large-scale social media customer service writing a post titled, “Social Media Customer Service is a Failure”? Well, Frank says that most companies are just slapping a new Twitter account on old broken systems, and are more interested in using social media to get customers to shut up. [More]
By 7.9.09
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Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
Comcast Threatens You With Termination Because You Use Too Much Internet
By 4.17.08
Dave Winer uses a lot of internet. Too much, it seems, for Comcast’s tastes. They shut his connection down because he was clogging up the pipes.
