When You Change Cable Packages, Don’t Assume Anything

When You Change Cable Packages, Don’t Assume Anything

When subscribing to cable TV or making changes to your plan, get a list of what your package includes in writing. Otherwise, you risk what happened to Alyssa’s household. Alyssa writes that she called up Comcast to downgrade her plan, paying extra to receive some channels in high definition. The problem was that she didn’t get all the basic cables in HD…which included the channels she actually wanted. [More]

There Is No Point Asking Comcast Where You Can Buy A Cable Box

There Is No Point Asking Comcast Where You Can Buy A Cable Box

Consumerist reader Travis is interested in Comcast, but isn’t thrilled about the idea of having to lease a cable box for $9.99/month. So he thought he would ask a Comcast online chat rep about this. That was his first mistake. [More]

How "Social Media Customer Service" Is Often Either A Failure Or A Lie

How "Social Media Customer Service" Is Often Either A Failure Or A Lie

Frank Eliason is a legend for pioneering @ComcastCares and being the guy who would hunt down Comcast customers who were complaining online and try to solve their problems. So why is the guy who helped invent large-scale social media customer service writing a post titled, “Social Media Customer Service is a Failure”? Well, Frank says that most companies are just slapping a new Twitter account on old broken systems, and are more interested in using social media to get customers to shut up. [More]

http://consumerist.com/2009/07/09/hey-look-comcast-has-their/

Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.

Comcast Threatens You With Termination Because You Use Too Much Internet

Comcast Threatens You With Termination Because You Use Too Much Internet

Dave Winer uses a lot of internet. Too much, it seems, for Comcast’s tastes. They shut his connection down because he was clogging up the pipes.