Consumerist reader Travis is interested in Comcast, but isn’t thrilled about the idea of having to lease a cable box for $9.99/month. So he thought he would ask a Comcast online chat rep about this. That was his first mistake. [More]
How "Social Media Customer Service" Is Often Either A Failure Or A Lie
By October 12, 2011
Frank Eliason is a legend for pioneering @ComcastCares and being the guy who would hunt down Comcast customers who were complaining online and try to solve their problems. So why is the guy who helped invent large-scale social media customer service writing a post titled, “Social Media Customer Service is a Failure”? Well, Frank says that most companies are just slapping a new Twitter account on old broken systems, and are more interested in using social media to get customers to shut up. [More]
By July 9, 2009
Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
Comcast Threatens You With Termination Because You Use Too Much Internet
By April 17, 2008
Dave Winer uses a lot of internet. Too much, it seems, for Comcast’s tastes. They shut his connection down because he was clogging up the pipes.
