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leaks

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide. More »

6:00 PM on Sat Apr 5 2008
By Carey
12,500 views, 63 comments

Latest by WraithSama: @KD17: The writing's on the wall for AOL and NetZero. Neither have the ability to provide broadband access, only dial-up. Broadband usage is at an all-time high, and soon everyone will be on board. The market for these archaic companies more »