You might not know the name JAB Holding, but it could be behind your morning’s breakfast: the company already owns coffee brands like Peet’s Coffee & Tea, Caribou, and Keurig Green Mountain, and now it’s folding a doughnut brand into its ranks with a just-announced acquisition of Krispy Kreme. [More]
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Starbucks Isn’t Seeing “Any Of The Noise” Expected Over Rewards Program Overhaul
By 4.22.16
Despite the backlash from some customers over the recent changes in Starbucks’ My Rewards loyalty program, the company says the overhaul is going quite well, and that it hasn’t heard anything particularly worrisome. Well, not yet, at least. [More]
Starbucks’ New Rewards Program Starts Today
By 4.12.16
Today is the day. The day that Starbucks rolls out its new rewards program which bases loyalty points on how much customers spend, not on the frequency of purchases. [More]
Goat On The Loose Stops For A Snack At Starbucks
By 4.11.16
It’s all good and great if you’re in need of a caffeine fix and you happen to possess hands and a human voice for ordering food and beverages, but despite having neither of those things, a goat in California managed to break free from her home and make her way to her local Starbucks in search of a snack. [More]
Man Accused Of Giving Dunkin’ Donuts Drive-Thru Staff A Peep Show They Never Asked For
By 4.8.16
There are many things fast food staff working in the drive-thru have probably had to see that they didn’t want to, we have no doubt. Workers at a New Hampshire Dunkin’ Donuts just added one more to their list, after a man allegedly cruised through the drive-thru while exposing his genitals. [More]
McDonald’s Tests Having Customers Make Their Own Darn McCafé In Chicago
By 4.4.16
Do you have a credit card and very little time to spare standing in line at McDonald’s? If so, the chain’s new piece of technology that they’re testing in Chicago may be useful to you: it’s a McCafé kiosk where customers can tap a few buttons and the machine makes your drink. [More]
New Microsoft Office Starbucks Extension Lets You Schedule Coffee Meetings, Buy Gift Cards
By 3.31.16
The technological powers that be understand that people often don’t want to click around in more apps or programs than they have to. In a move meant for caffeine lovers on the job, one of Microsoft’s newest add-ins for its Office programs lets Starbucks customers do things like schedule meetings at the local coffee shop and buy gift cards for the store as well from within Outlook. [More]
Starbucks Customers Suing Over Allegedly Skimpy Latte Servings
By 3.18.16
It can be tough when you don’t get enough coffee in the morning — you’re tired and cranky all day, your coworkers hide from your scorching gaze, etc. — and you have no one to blame but yourself for not getting more caffeine. Some Starbucks customers are blaming their lack of coffee on the company, claiming in a class action lawsuit that the chain consistently underfills its lattes. [More]
Dunkin’ Donuts Expanding Mobile Ordering For Rewards Members To Some MA, RI Locations
By 3.7.16
Dunkin’ Donuts customers in Rhode Island and Massachusetts will soon get access to the mobile app experience the chain introduced in Maine and New Hampshire last year, with an expansion of its mobile ordering and payment pilot program for rewards members visiting certain locations. [More]
Dunkin’ Donuts Has A Plan To Compete With McDonald’s: Pointing Out That It Also Serves Breakfast All Day
By 2.25.16
In October Dunkin’ Donuts admitted that it was “obviously” paying attention to McDonald’s all-day breakfast menu, but didn’t seem too worried. Three months later, Dunkin’ is revealing how it plans to tackle the competition in the breakfast arena: remind people that Dunkin’ Donuts also serves breakfast all day. [More]
Starbucks Confirms: Loyalty Rewards Members Will Now Earn Points For Every Dollar Spent
By 2.22.16
Confirming what we reported last week, Starbucks announced this morning that it’s changing how its members earn loyalty rewards points in its My Starbucks rewards program: instead of earning a star per every transaction on anything you buy — food, coffee, mugs, etc. — starting in April, members will earn two stars for each dollar they spend. [More]
Lawsuit Claims Dunkin’ Donuts Overcharged NJ, NY Customers By $14 Million Over Three Years
By 2.9.16
Dunkin’ Donuts customers in New York and New Jersey are claiming in a new lawsuit that the company doesn’t understand how sales tax works in those states, resulting in combined overcharges worth nearly $14 million. That could buy a lot of coffee. [More]
Starbucks Transitioning Three Teavana Tea Bars To Coffee Shops, Closing Another
By 1.22.16
When you think of Starbucks, you probably picture a cup of coffee, but the chain also operates several similar tea shops. Or at least it did. Starbucks announced Friday that it would transition three Teavana tea bars in New York into coffee shops and close a fourth location in California. The Teavana bar in Seattle, as well as 350 retail-only stores will remain open. Starbucks purchased the Teavana brand in 2012. [Starbucks] [More]
Starbucks, Spotify Team Up To Let Users Take The Sounds Of The Coffee Shop On The Go
By 1.19.16
Have you ever walked into a Starbucks for your daily caffeine fix, heard the music playing and thought to yourself, “Man, this is my jam, I wish I had this on my playlist.” No? Well, okay, but just in case this ever does happen, you’ll be covered, as the coffee giant has partnered with Spotify to allow customers to take more than just java home with them. [More]
Starbucks Adds Latte Macchiato To Permanent Menu — So… What The Heck Is A Latte Macchiato?
By 1.4.16
Every now and then, Starbucks adds a new drink to its permanent menu and customers get all frothed up over it. But sometimes there’s a ton of buzz over something, and we’re left wondering if we even understand what everyone is so excited about. Case in point: Starbucks has announced it’s adding a Latte Macchiato to the menu Jan. 5. Okay, fine, but what exactly is a latte macchiato? [More]
Krispy Kreme Trying Out That Whole “Barista” Thing In Effort To Boost Coffee Sales
By 12.16.15
Krispy Kreme has apparently been thinking long and hard about how it can make more money from selling coffee, it seems it’s come up with an answer — call employees that serve up cups of steaming hot joe “baristas.” Heck, if it worked for Starbucks, maybe it’ll work for Krispy Kreme. [More]
Keurig Green Mountain Selling Itself For $13.9B To Private-Equity Company
By 12.7.15
If you thought that cup of coffee you picked up on the way to work this morning cost a pretty penny, then can you imagine how the much one of the biggest names in the coffee biz would go for? Well, if you guessed $13.9 billion, then you should probably go buy a lottery ticket, as that’s how much Keurig plans to sell itself for. [More]
Dunkin’ Donuts Now Testing Mobile Ordering, Delivery Service In Certain U.S. Cities
By 11.18.15
After announcing this summer that it would be dipping its toes into mobile ordering as well as mulling the idea of offering delivery service, Dunkin’ Donuts says it’s testing both features at various markets around the country now. [More]
