There are so many things to be disappointed in out there — people stealing from people, delivery drivers stealing from customers, companies turning a blind eye and deaf ear to the woes of the very people they want business from. That’s why Consumerist reader Jason was happy to report to us that not only did he and his wife have the satisfaction of helping their fellow shoppers out, but their good deed didn’t go unnoticed by a grateful retailer. [More]
The airlines are fed up with with seeing armed air marshals taking up free seats in first class. A trade group representing the major U.S. carriers has asked the Federal Air Marshals Service to consider putting their agents in coach. [More]
Interbrand Design Forum– part of a global brand consulting firm– has ranked the top retail brands and guess what? Walmart is most valuable. [More]
If you’re looking for the most legroom, look to the low fare carriers because the big airlines are cramming more and more seats into coach, says the WSJ.
Reader Matt is annoyed with United Airlines. On a flight from Minneapolis to Denver the passengers were crammed into coach — but there were entire unsold rows in the “$39 extra” section.
Reader Nicholas likes to listen to the cockpit channel while flying, because he says it calms his nerves. The flight attendants must have assumed that no one was turned to that station (or that they weren’t being broadcast on it), because Nicholas says he heard one of them refer to the passengers in the coach cabin as “idiots.” Whoops.
United Airlines said it would listen to feedback from customers about its proposed plan to ax hot meals for coach passengers on international flights… and it did. The company has decided not to go ahead with the plan. Reader Jason forwarded us the following email from Graham Atkinson, United’s Chief Customer Officer.
United Airlines is obviously not to familiar with the dollar menu at McDonald’s because they’re convinced that you’ll pay up to $9 for their “Buy-On-Board” snack offerings, says the Wall Street Journal.
The San Francisco Chronicle is reporting that United Airlines will no longer offer free snacks in coach starting September 2nd. They are also dropping complimentary meals in business class except for “premium transcontinental flights from San Francisco and Los Angeles to New York.” Shockingly, this move coincides with the airlines’ expansion of their “buy-on-board” food offerings, says the Chronicle.
When US Airways announced that they would no longer be offering complimentary beverages in coach, we wondered how long it would take before other airlines ditched the free stuff. So far, none have, and the Association of Flight Attendants (AFA), has denounced the move, calling US Airways planes “flying vending machines.”
First US Airways did away with snacks, then they added a $15 fee to check a bag, and now they’ll be charging $2 each for sodas, juices, bottled water and coffee in coach. Are you going to stand for this? Take our poll, inside.
Federal agents have announced that they’ve busted a smuggling ring that brought hundreds of millions of dollars worth of knockoff products into the US, says the NYT.
Delta has announced their new menu. It’ll be available in November on flights over 2,000 miles and will be free for First Class and Business Class. The menu items cost from $2-$10 in coach.
Economy-class passengers have had to settle for being packed into tightly regimented reclining seats for extended periods of travel, which have been blamed for causing potentially fatal blood clots known as deep-vein thrombosis, or DVT, in susceptible individuals.
They fired him in 2001, but Charlie Trotter is coming back to design the menu for first and business class passengers, says United. “Trotter previously contributed to United’s menu from 1999 through 2001, creating such esoteric fare as Maine lobster with tropical fruit and black pepper, and Thai barbecue poussin with braised collard greens and preserved red onions.”
Today, Coach dropped a trademark infringement suit alleging Target sold counterfeit versions of a popular purse, the Python Signature Striped Demi.