Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington’s Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you!
I’ve been approached by a friend to join up with MonaVie acai juice—it’s a “superfood” juice that’s sold through “network marketing.” I actually do like the product, and this is a friend I trust, but my alarm bells are still going off. I don’t want to get sucked into a scam, obviously. There’s nothing about this company on your site, so I thought I’d drop you a line and see if you had any advice.
There’s four things we say over and over to readers writing in with problems who have gotten their legitimate claims spurned by regular customer service. They just keep working! They’re EECB, Executive Customer Service, Chargeback and Small Claims Court. Inside, what these tools mean and how to get started using one.
Tyson Foods has 14 days to stop claiming that their chickens are “raised without antibiotics.” The deceptive nationwide campaign was brought to an end after rivals Sanderson Farms and Purdue filed suit claiming that all three poultry processors use antibiotics, and that Tyson was trying to steal an undeserved appearance of health.
Nick paid the UPS store in Woburn, Massachusetts $600 to ship his computer with insurance to and from England. UPS smashed the computer somewhere along the way and insisted that Nick would need to wait 4-6 weeks for a decision on his claim. After a month, Nick called the UPS store and was told that they needed additional documentation. Another month later, Nick decided to get a new computer and asked for the damaged computer back so he could use it for parts, only to find out that the UPS store had inexplicably shipped it to headquarters, which then delivered it to a stranger in New York named Ken.
Anyone who has been on the receiving end of an Apple ad campaign in the past 10 years knows that they tend to play fast and loose with the truth in their ad copy. Their towers are the fastest, their laptop is the thinnest, their phone is the most advanced. With so many unchecked exaggerations, Apple sometimes comes across as the consumer electronics version of Donald Trump, augmented by killer industrial and UI designers. Now a law firm in California has filed a class-action suit against the company for misrepresenting its new 20-inch iMac models as being capable of producing millions of colors, when in fact they use a substandard el-cheapo screen that is nowhere near as capable as what’s in the 24-inch models.
A proposed class action lawsuit was filed yesterday in California against Dannon over the company’s unsubstantiated claims that its Activia, Activia Lite and DanActive “probiotic” yogurts were healthier than regular yogurt.
Here at Consumerist we get a lot of complaints that go something like this:
Insurance companies are beginning to view the increasingly advanced onboard computer systems found on many vehicles as mini black-boxes. The data collected by the systems can help determine if a driver was speeding or driving recklessly.
It’s done by capturing data about speed, braking and steering input from what is called an event data recorder. And it’s going to get even more complex — already there are systems on some cars that warn when there’s a vehicle in a car’s blind spot, as well as anti-collision warning systems like the one currently featured in a Volvo commercial.
Apple hates fixing their bust-ass iPod batteries for free, even if a class action suit tells them to, but there may be a workaround.