citizens-bank

CFPB Complaint Portal Resolves Problem That Years Of Phone Calls Could Not

By Chris Morran on April 19, 2012 3:30 PM 21 Comments

In March the Consumer Financial Protection Bureau launched a complaint portal for people with unresolved issues tied to their checking and savings accounts. Now we're hearing the first of what we hope are numerous success stories from Consumerist readers who have tried the CFPB portal. More »

fees

Citizens Bank Now Charging An Overdraft Protection Fee

By Chris Walters on September 24, 2009 12:32 AM 28 Comments

—>Lynne writes, "Citizens Bank is now charging customers an annual overdraft protection fee. This is a charge for linking your savings account to your checking account. Customers can be removed from the program and can get the fee back." We don't know when this started—they just say there might be fees involved and call for details on their website—but if you're a customer of the bank you might want to make sure you haven't been enrolled without knowing it. More »