It’s great that Citibank went ahead and closed Sylvia’s account after it was breached, thus saving her from thievery and other unpleasant security concerns. One thing that would’ve been even better, though, would be to let Sylvia know they’d gone ahead and done that. [More]
Yuriy traded in 70,000 Citi credit card reward points for $700 in gift cards. He intended to use the cards to buy a new laptop for his mother–how sweet! But something has gone horribly wrong, and the package of gift cards is stranded in Secaucus, N.J. It will take seven weeks for Citi to believe that the cards are really missing and issue replacements. [More]
Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back. [More]
“It’s the increased cost of doing business,” was Citicard’s constant refrain when Kent’s husband called to complain about their latest pre-CARD act adverse action insanity: transfer $5000 in balances from other credit cards to this credit card or we’ll double your interest rate. Listen to Kent’s message left on the new Consumerist hotline and/or read the transcript:
Banks are increasingly charging foreign transaction fees on domestic purchases, a dangerous practice that’s likely to expand as banks look for new ways to generate profit. Tripso tells us the story of Sunil, who bought tickets with Qatar airlines, which sounds ever so expensively foreign. Citi charged a 2% foreign transaction fee, even though the tickets were bought in U.S. dollars and processed by the airline’s central reservation system based in Washington D.C.
For several years and in different forms, Citi has had an interesting idea to get you/help you to pay off your credit card called the Citi Payment Partner Program. How it works is if you enroll and make above the minimum payment due for four months, on-time, at the end they will match 10% of the amount you paid off above your minimum payment. The max cap is $550. But there are two important caveats:
If you’ve got a few credit cards lying around that you haven’t used in a while but don’t want to lose, you might want to talk them out for a walk.
Citicard Exec On Ending Universal Default: "It's Like Telling People You Stopped Beating Your Wife."
I was talking to a high-up marketing type person from Citicards recently and she wanted to know what Consumerist readers were complaining about with regards to the little plastic devil she pushes. She told me how Citicards had recently stopped doing Universal Default, which is where if you’re late on your payments with one creditor, other creditors get to treat you like you defaulted with them and spike your APR. She said she was personally appalled after finding out that her company had the policy in the first place, but then struggled with how to tell customers about it, because, she said, “It’s like telling people you stopped beating your wife.”
Buckle yourselves in, boys and girls. Is this email we just received from Kate H. the first rumbling of another massive slate of Citibank security breaches?
T’is a pity for the flower of youth to be wrinkled by the radioactive belch of credit card debt. Yesterday, we asked the readers about how college boy L.S. should get out of his $2150 in credit card debt set at exorbitant rates and here’s what we think he should do.
Ah, to be in college again, free of care, living life to the hilt, and mired in thousands of dollars of credit card debt .