Worst Company In America Round One: Bank Of America Vs. Citi

Worst Company In America Round One: Bank Of America Vs. Citi

Consumerist’s 6th Annual Worst Company In America tournament tips off today with this battle of beastly bankers! [More]

Citibank's Rewards Provider Ships Your Prize 1500 Miles Away, Shrugs

Citibank's Rewards Provider Ships Your Prize 1500 Miles Away, Shrugs

Rick moved and changed his address with his credit card company, CItibank, but didn’t change it with the bank’s rewards program vendor. No problem: just put in a different shipping address when he placed the order, right? Not exactly. Now the company’s best option is for him to wait for the package to be sent to the address where he no longer lives, complain of non-delivery, and wait for a new package to come. This seems a bit inefficient. [More]

Avoiding Student Loan Default At Citibank: A Cautionary Tale

Avoiding Student Loan Default At Citibank: A Cautionary Tale

It’s an enormous relief to find someone at a large, powerful company who is kind, helpful, and able to solve your problems. Unfortunately, reader Flora learned that just because a person is kind and helpful, that doesn’t mean that you shouldn’t document your conversations with them in case things go horribly wrong. [More]

Know Your Bank's New Checking Fees To Avoid Getting Slammed

Know Your Bank's New Checking Fees To Avoid Getting Slammed

The first reaction to your bank instituting new fees on your “free checking” account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don’t be afraid, fee-haters, there are ways around extra charges to your account. [More]

Did Citibank Block Your First Purchases Of The New Year?

Did Citibank Block Your First Purchases Of The New Year?

1/1/11 is a nice-looking date, as sets of digits go. But M. reports that the new date caused a hiccup on the debit card that she uses for her Citibank checking account. But, wait–a Citibank representative assured her that everyone had problems with their cards right after the new year began. Really? [More]

CitiMortgage Launches "Call-A-Thon" To Answer Distressed Homeowner Questions

CitiMortgage Launches "Call-A-Thon" To Answer Distressed Homeowner Questions

Tomorrow CitiMortgage is kicking off a special 1-day “call-a-thon” where people in trouble with or confused about their mortgages with Citi can call in and talk to foreclosure prevention staff. In addition, “senior managers and increased numbers of supervisors will be on hand to provide additional support,” says Citi. [More]

Credit Card Lets You Choose Paying By Credit Or Rewards Points

Credit Card Lets You Choose Paying By Credit Or Rewards Points

Would you like to pay with reward points, or credit? Just press the button on your credit card and a microcomputer rewrites the information on the magnetic strip, letting you switch payment types. A tiny light lets you know which one is active. That’s a new kind of credit card, the “2G,” Citibank is testing out starting next month. [More]

Citicard Thinks You Need To Pay Off $3,422 Credit Card Balance Twice

Citicard Thinks You Need To Pay Off $3,422 Credit Card Balance Twice

Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back. [More]

Man Gets 87,000 Rewards Points Back

Man Gets 87,000 Rewards Points Back

Andy and his wife were saving up for a trip for Hawaii. They had 87,000 points, which represented $87,000 they had spent accumulating these points. Out of nowhere, Citibank closed his account and gave him no chance to get his points. [More]

Citibank Transfers Student Loan To Another Company, But Sits On $1000 Payment For 30 More Days

Citibank Transfers Student Loan To Another Company, But Sits On $1000 Payment For 30 More Days

The last time I uncovered an obvious error with my Citibank checking account, I realized it was time to move on. Our tipster Roarke may have just reached that same conclusion, only in his case Citibank has already passed along the account for him–just not the thousand dollar electronic payment he made on it a few days prior, which Citibank says it plans to hang on to for another 30 days. [More]

When Will The College Tuition Bubble Burst?

When Will The College Tuition Bubble Burst?

This is a chart from the Carpe Diem blog showing the increase in college education costs, U.S home prices, and the consumer price index. If we had a housing bubble, the skyrocketing costs of higher education is a super bubble. [More]

Does The "S. Larson" Who Always Signs Citibank Customer Letters Really Exist?

Does The "S. Larson" Who Always Signs Citibank Customer Letters Really Exist?

For decades, “S. Larson” has been the named that signed the bottom of Citibank’s letters to customers. But does this person actually exist or are they a construct? [More]

Citibank Yanks Your 87,000 Rewards Points And Closes Account Without Warning

Citibank Yanks Your 87,000 Rewards Points And Closes Account Without Warning

Andy and his wife were just about to use their 87,000 accumulated rewards points to take a vacation when all of a sudden Citibank closed the account and took away all their points. According to customer service, there’s nothing that can be done. [More]

Sexy Banker: Chase Told Me To Shut Up About Citibank Lawsuit

Sexy Banker: Chase Told Me To Shut Up About Citibank Lawsuit

You remember last week’s story of the former Citibank employee who claimed she was fired for being too sexy? Of course you do. Now she’s claiming that her current employer, JP Morgan Chase, has asked her to stop her public campaign against a fellow banking giant. [More]

Did Citibank Fire This Woman For Being Too Sexy?

Did Citibank Fire This Woman For Being Too Sexy?

A former banker at a Manhattan branch of Citibank has filed a lawsuit against parent company Citigroup, alleging that she was fired from her job for just being too attractive. [More]

Ben Stiller, Other Celebs, Allegedly Targeted In Credit Card Scam

Ben Stiller, Other Celebs, Allegedly Targeted In Credit Card Scam

It makes sense that David Duchovny, director Paul Haggis, Ben Stiller and a few other of Hollywood’s big names would all lose their credit cards and need replacements mailed to the same address in Chicago. Or at least, it made enough sense for Citibank to send out a few new cards out before they and the police got a wee bit suspicious. [More]

Citibank Celebrates Record Profits By Treating Customers Like Deadbeats

Citibank Celebrates Record Profits By Treating Customers Like Deadbeats

Citicorp posted a $4.4 billion profit this past quarter. Pretty fantastic, right? How are they rewarding their loyal customers? By jacking their interest rates and closing their credit card accounts, of course. [More]

Worst Company In America 2010: Bank of America VS Citibank

Worst Company In America 2010: Bank of America VS Citibank

It’s been another rough year for the banking industry. The CARD Act is hitting them where it hurts — in the fees. Bank of America shed a CEO who is being sued for fraud by the AG of New York. All of this is apparently so distracting that Bank of America can’t remember which houses it’s supposed to foreclose on, and Citibank can’t remember that your social security number isn’t supposed to go on the outside of mailing envelopes. [More]